Aventiv

Role Description Aventiv Technologies offers a progressive style 12-week paid internship program designed to give students and recent graduates hands-on experience in all facets of our operations. Students will have exposure to working alongside our experienced leadership to help build our processes and keep the business running smoothly. The Quality Engineer Intern plays a key role in supporting quality assurance practices, automation testing, and software development processes. This summer internship program is June through August and 100% Remote with 10% travel required. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. - Assist in implementing containerization solutions to streamline development environments. - Help develop and maintain containerized environments for Selenium hub and slave instances to facilitate parallel test execution. - Help enhance reporting processes by collecting test results and analyzing data to provide insights. - Participate in the enhancement of Appium framework by integrating new features and improving existing functionalities. - Present an overall understanding of learnings as the final capstone to senior leaders at the end of program. - Perform other duties as assigned to support the QA team. Qualifications - Basic understanding of software testing concepts and methodologies. - Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. - Ability to work independently as well as part of a team. - Ability to work across functional areas to achieve desired outcomes. - Proficient in analyzing and/or managing multiple streams of data. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal skills. Requirements - High School Diploma or GED. - Currently enrolled in a Tech or Vocational school, or currently pursuing an Associate’s or Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or other related degree. Preferred Qualifications - Prior internship experience. - Campus Involvement (clubs/organizations, work study, etc.). Physical Requirements While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally, may need to reach, stoop, or kneel. Benefits - Salary range based on experience and qualifications: $20.00 - $22.00/hr.

Role Description This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. Job Purpose: - Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. - Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment. - Ensures correctional facilities are installed to the applicable codes and standards both industry and Securus. - Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues. - Serves as a subject matter expert (SME) and a team leader for the Field Services team. Essential Duties: - Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. - Installs phones, kiosks, video terminals, WAPs, tablets and other required equipment within correctional facilities across the country. - Conducts Site Surveys using industry standard software. - Performs Quality Assurance reviews of installations both internal and contractors. - Serves as SME and team leader for the Field Services. - Assist Field Service Manager in resolving complex customer issues. - Gather, update, record, provide to management and maintain related data and/or statistics. - Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.). - Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions. - Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services. - Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy. - Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. - Rely on experience/judgment to plan and accomplish assigned tasks/goals. - Create diagrams for site survey review. - Review and approve site survey, and BOM engineering as needed. - Additional duties as assigned. Qualifications - Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment). - Ability to work all tasks to completion with a high sense of urgency and the highest work quality. - Must have in-depth knowledge of Securus’ and JPAY products, features and equipment. - Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues. - Strong organizational, planning, interpersonal, written and verbal communication skills. - Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics. - Accept and adapt to change. - Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook. - A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget. - Excel at multi-tasking, setting priorities and tracking issues. - Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology. - Ability to travel up to 100% and be reimbursed for expenses. - Must have a clean valid driving record. - Proficient in Microsoft Office and Visio. Requirements - High school diploma or GED. - Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices. Preferred Qualifications - BICSI Certification. - Microsoft Certifications (A+, N+, MCSE etc…). - Cisco Certifications (CCNA etc…). - Fiber Certification. - Electronics / Electrical Certification or Degree or related field of study. - Experience in blueprint reading. - Experience in BOM reviews and edits. - 5 years or more of related experience. Physical Requirements - Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools. - Safely climbing ladders, and working from heights, working in tight or restricted spaces. - Lifting up to 50 pounds, working both inside and outside in hot/cold conditions. - Operate heavy equipment, speaking, listening, typing, using peripheral computer tools. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust. Salary and Benefits - Salary range based on experience and qualifications: $27.28 - $31.10/hr. - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Role Description The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires, providing coaching, guidance, and implementation of program policy/procedures for the department, as well as maintaining their own customer accounts. Essential Duties - Client - Understand client needs and propose appropriate solutions. - Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews. - Responsible for strengthening and maintaining client relationships through regular communication. - Work with AR accounts that are nearing or are past due to develop a payment plan and follow through. - Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed. - Ensure all new installations are progressing in accordance with customer expectations and timelines. - Understand and review account performance and ensure timely communication of any gap closure efforts. - Territory - Proactively manage and maintain accounts within the assigned territory. - Create and manage territory plans that deliver on all goals & objectives. - Ensure that accounts in the assigned territory are visited as required per the KPI’s. - Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs. - Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs. - Build and manage strong relationships with decision-makers and key influencers within assigned territories. - Direct Reports - Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Ensure that CSM maintains customer visits as required per the KPIs. - Manage travel & expense to meet targets and leverage investment in the territory. - Implement initiatives designed to drive awareness and education/knowledge of our solutions & products. - Ensure all new installations are progressing in accordance with customer expectations and timelines. Qualifications - Proven Account or Client Management experience. - Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level. - Ability to analyze data and reports that may range in complexity. - Ability to effectively coach and lead others. - Ability to review, compile, and present data for court purposes. - Advanced Customer Service Skills. - Experience in delivering client-focused solutions based on customer needs and feedback. - High degree of problem-solving, conflict resolution, and negotiation skills. - Excellent oral written and presentation skills. - Strong data/information analysis and integration skills. - Ability to effectively manage time and information with minimal supervision. - Ability to identify, prioritize and respond to multiple and conflicting tasks. - Ability to work under pressure, in an energized, entrepreneurial, and fast-paced environment with minimal supervision. - Ability to certify on all CM required courses on an annual basis. Requirements - High school diploma or GED. - Minimum 5 years of direct business to business sales to include: - Minimum 3 years of quota carrying territory sales experience. - 18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success. - High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points. Preferred Qualifications - Bachelor’s Degree in Business, Finance, Communication or relevant field of study. - Previous Supervisory Experience leading a geographically dispersed workforce. - RFP / Proposal experience. - Experience using Salesforce. - Maturity to drive complex topics with high EQ in challenging environments. - Ability to understand different team members and coach, and mentor appropriately. - Strong client and account management relationship management skills. - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment. - Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology. - Relevant work experience in technology, corrections, or offender monitoring industry (preferred). - Expected to provide 24/7 support to customers when necessary. Physical Requirements - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. - Up to 50% Travel for customer meetings, Industry events or other requests. Salary and Benefits - Salary range based on experience and qualifications: $101,102.00 - $115,256.00 per year. - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable). - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Role Description The role of Client Manager (CM) is to develop a trusted advisor relationship with key account influencers, decision makers, stakeholders, and executive sponsors for an assigned area of existing and new accounts. Responsibilities include: - Establishing themselves as the first point of contact post-implementation for managing day-to-day service and support needs. - Improving customer loyalty, increasing product utilization, and upsell opportunities. - Gathering feedback and referrals for individual and territory portfolio expansion. - Regularly analyzing customer-specific data to improve account profitability and service. - Acting as the client’s emissary to the company and representing the company to the client in the highest ethical standard. Qualifications - Proven account management experience. - Prior Technical Support experience. - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. - Experience in delivering client-focused solutions via both expressed and implied wants or needs. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Excellent listening, negotiation, and presentation skills via telephonic and face-to-face methods. - Excellent verbal and written communications skills. - Knowledge of the telecommunications and technology industries. - Understanding of workflow processes and Securus products and services. - High degree of problem solving, conflict resolution, and negotiation skills. - Highly proficient in the use of business office tools and electronic communication methodologies. - Strong data/information analysis and integration skills. - Advanced customer service skills. - Ability to handle multiple tasks and to work independently. - Time management and information organization skills. - Ability to identify, prioritize, and respond to multiple and conflicting tasks. - Ability to work under pressure, to meet deadlines, and to deal positively with rejection and conflicts. - Ability to communicate with co-workers and business contacts in a courteous and professional manner. - Ability to effectively function as a team player. - Ability to develop ongoing rapport with clients and consumers and obtain relevant information. - Ability to travel for up to a week at a time. - Proven ability to successfully draft and execute strategic account plans. Requirements - High school diploma or GED. - 5-7 years of experience managing accounts is required. - Strong business relationship management skills. - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and capable of learning and training others on new technology. Benefits - Salary range: $59,688.25 - $68,044.60 per year. - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. if applicable). - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: The Reporting and Analysis Specialist II is responsible for preparation and distribution of various internal reports to the operational groups and ensuring that all Operation Leaders have the appropriate data and tools to run their business units. Essential Duties: - Produce and maintain metrics, reporting and analyses for the Support and Technical Operations organizations - Fulfill ad-hoc and reoccurring request for report and presentations for business needs, utilizing tools such as Tableau, SSRS, SQL, Excel, and PowerPoint - Analyze and Identify data trends in KPI’s involving trouble tickets, assignments, call platforms and financial impacts - Attend/Facilitate meetings with users regarding requirements - Recommend system and process enhancement related to team or business line procedures - Perform other assigned duties as needed - Perform other related duties as assigned or required. Knowledge, Skills, and Abilities: - Knowledge to design, development, QA and deploy Tableau Dashboards and SSRS Reports - Ability to build and maintain SQL queries, procedures, and jobs - Capable of using Microsoft excel to analyze and manipulated data, such as formatting, pivot tables, formulas, etc. - Ability to manage workload within a fast paced and dynamic workplace - Ability to gather, manipulating and analyze data from multiple sources - Strong analytical, problem solving and critical thinking skills - Attention to detail and ability to accurately follow procedures - Self-motivated and can work with minimal direction - Ability to work well with multiple different personality types - Capability and willingness to learn new applications and tasks Minimum Qualifications: - High school diploma or GED - 3+ years of experience in SQL (queries, stored procedures, SSRS) - 2+ years of experience creating in Tableau - Strong skillset with Microsoft Office Products (Excel, PowerPoint, Word, etc.) Preferred Qualifications: - Bachelor’s Degree preferred or equivalent work experience - Experience working remotely - Experience with SharePoint, Salesforce, and Microsoft Teams Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally, this position may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $33.56 - $38.26/hr - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube Job Purpose: Aventiv Technologies offers a progressive style 12-week paid internship program designed to give students and recent graduates hands-on experience in all facets of our operations. Students will have exposure to working alongside our experienced leadership to help build our processes and keep the business running smoothly. As an Instructional Designer/Content Developer Intern, you will play a pivotal role on the Customer and Monitoring Training teams by helping refresh existing materials and creating new content to help make training more effective and easier for Securus customers. This summer internship program is from June through August and is 100% remote with 10% travel possible. Candidates must be legally authorized to work in the United States without current or future employer sponsorship Essential Duties: - Work closely across various organizations to understand project goals, requirements, and feedback - Assist in the look, layout, and design of all related training materials to ensure consistency in look and voice - Help create engaging learning experiences and materials (User Guides, Job Aids, Instructional Videos) by applying learning theories and working with Subject Matter Experts to meet learners and organizational goals - Understanding of needs analysis and learning gaps, define learning objectives - Content Development – design and develop courses, modules, assignments and assessments as needed - Strong writing and editing experience – excellent grammar, style, and clarity in documentation - Ability to work across multiple content formats (text, video, graphics) - Perform other related duties as assigned. Knowledge, Skills, and Abilities: - Intermediate to advanced understanding of MS Office Suite – including styles and templates - Intermediate to advanced knowledge of ISD procedures and principles - Ability to work in a highly flexible environment and on multiple projects concurrently - Creative thinking and problem-solving skills Minimum Qualifications: - Currently enrolled in an accredited bachelor’s or master’s program in Instructional Systems Design, Education, or a related field - High School Diploma or GED Preferred Qualifications: - You can translate needs into outcomes - You like to design and develop effective training solutions – making them easier to implement and understand - You enjoy soliciting feedback and putting it into action while keeping the integrity of the outcome - Intermediate-Advanced understanding of MS Word, Power Point and Excel Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $20.00 - $22.00/hr Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube Job Purpose: Aventiv Technologies offers a progressive style 12-week paid internship program designed to give students and recent graduates hands-on experience in all facets of our operations. Students will have exposure to working alongside our experienced leadership to help build our processes and keep the business running smoothly. As an HR Intern, you will collaborate with our HR Shared Services team and HR leadership to support key tasks, processes, and services that shape the Employee Lifecycle. This role provides practical experience in HR operations, compliance, data management, and cross‑departmental collaboration. This internship is 100% remote and runs June through August. Essential Duties: - Serve as a member of the HR Shared Services team—the primary point of contact for HR inquiries—and respond to employee questions regarding HR processes and administration with timely and accurate information. - Support assigned business-focused projects, conducting research and presenting ideas, recommendations, and potential solutions. - Assist in fulfilling HR data requests for legal needs, audits, and ongoing process improvements. - Maintain HR documents in both electronic and physical formats and support data entry and maintenance within the HRIS (UKG). - Help ensure compliance with company policies and procedures, as well as federal, state, and local regulations. - Execute assigned tasks promptly and follow up on outstanding issues to support HR team operations. - Coordinate with HR leadership on travel logistics, training sessions, and HR-related events. - Learn internal tools and systems (e.g., UKG, SharePoint). - Contribute to the creation of presentations, reports, and other communications. - Develop a strong understanding of Aventiv’s brand, customers, product goals, and operational priorities. - Demonstrate professionalism while modeling Aventiv’s Core Values and Company Operating Instructions (COI). - Deliver a final capstone presentation summarizing internship learnings and project contributions to senior leadership. - Perform other related duties as assigned. Knowledge, Skills, and Abilities: - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Ability to analyze and manage multiple data streams. - Strong organizational skills and exceptional attention to detail. - Effective communication and interpersonal skills. - Ability to work independently and collaboratively in a remote environment. Minimum Qualifications: - High School Diploma or GED - Currently pursuing an Associate’s, Bachelor’s, or Master’s degree in Human Resources, Business Administration, Accounting, Economics, or a related field. Preferred Qualifications: - Expected graduation date of May 2025 or December 2025. - Previous internship or relevant work experience. - Participation in campus activities, organizations, or work‑study programs. Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally, this position may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $20.00 - $22.00/hr Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Aventiv Technologies offers a progressive style 12-week paid internship program designed to give students and recent graduates hands-on experience in all facets of our operations. Students will have exposure to working alongside our experienced leadership to help build our processes and keep the business running smoothly. As a SharePoint Intern, you will play a pivotal role on the Human Resources team to bring a robust course catalog to life for associates via SharePoint Online and build for future iterations. This summer internship program is from June through August and is 100% remote with 10% travel required. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. - Work closely across various organizations to understand project goals, requirements, and feedback. - Assist in the look, layout, and design of a SharePoint Online site that will be a searchable course catalog that links to the LMS. - Utilize Microsoft Power Apps and Power Automate, as needed, to design appropriate UX and workflows to automate administrative processes associated with the course catalog. - Conduct testing to ensure functionality works as expected. - Collect feedback from users on how to enhance the usability of the catalog. - Assist in maximizing current SharePoint sites by providing suggestions on increasing usage. - Present an overall understanding of learnings as the final capstone to senior leaders at the end of the program. - Perform other related duties as assigned. Qualifications - Currently enrolled in an accredited bachelor’s or master’s program in Computer Science, Information Technology, Business Information Services or a related field. - High School Diploma or GED. Requirements - Intermediate to advanced understanding of front-end user design in SharePoint Online (Including custom lists). - Basic understanding of Power Apps and Power Automate. - Understanding of database concepts and relational data models. - Creative thinking and problem-solving skills. Benefits - Salary range based on experience and qualifications: $20.00 - $22.00/hr.