• Manage international logistics operations, including ocean freight shipments from overseas manufacturing partners to U.S. ports and direct international customer shipments. • Coordinate with freight forwarders, customs brokers, and suppliers to ensure smooth import processes and compliance with applicable regulations. • Oversee relationships with domestic and Canadian 3PL providers, including inventory management, order fulfillment, and service-level performance. • Monitor inventory levels across multiple warehouse locations and collaborate with demand planning teams to implement replenishment strategies that prevent stockouts and excess inventory. • Analyze shipping costs, transit times, and operational performance to identify opportunities for efficiency improvements and cost savings. • Develop, document, and maintain standard operating procedures (SOPs) for logistics and fulfillment operations. • Partner cross-functionally with demand planning, sales, marketing, operations, and customer experience teams to align supply chain activities with business objectives. • Resolve logistics challenges, including shipment delays, damages, and inventory discrepancies. • Track and report on key performance indicators (KPIs), including on-time delivery, order accuracy, inventory performance, and shipping costs.

• Oversee all supply chain operations involving 3PL partners, web carriers, and distribution center appointment scheduling • Act as the central point of communication for supply chain activities, including transportation and DC coordination • Conduct regular coaching and performance reviews while providing ongoing guidance and development opportunities for all associates • Manage and maintain communication across supply chain operations to ensure service levels are met • Oversee key functions including appointment scheduling, inventory and warehouse operations, vendor onboarding, customer escalations, and backorder management • Coordinate and communicate project and holiday planning activities across internal teams, DCs, and 3PL partners • Maintain and update performance metrics and review internal processes for continuous improvement

• Identify and develop strategic opportunities to present to Category Management leadership • Lead collaborative efforts with other Supply Chain functions • Responsible for strategic contract negotiations to include financial value and business terms • Initiate, develop, and manage Request For Proposals (RFP) on identified strategic opportunities

• Serve as the connective tissue between dbrand, our retail partners, and our 3PL network – making sure inventory is in the right place, in the right quantity, at the right time. • Monitor key retail customer programs, cross-functional projects, and strategic initiatives, providing the Supply Chain team with regular milestone updates that nobody has to chase you for. • Review retail customer forecasts and deliver actionable insights that move demand metrics in the right direction. • Ensure complete supply chain readiness for promotions, new product introductions, distribution changes, and item transitions – no last-minute scrambles, no missed launches. • Develop and maintain strong working relationships with buyers, category managers, and retail operations teams. • Oversee and communicate critical supply chain activities impacting retail customer order flows – factory closure schedules, warehouse physical inventory planning, order management process changes, you name it. • Partner with retail customers on store-level inventory replenishment, promotional inventory builds, and seasonal planning. • Analyze point-of-sale data, sell-through rates, and weeks of supply to recommend strategic order adjustments and assortment optimization. • Identify trends in store-level performance, and proactively address service-level gaps or excess inventory risks before they become someone else’s problem. • Serve as the primary point of contact for 3PL partners on inventory management, order fulfillment accuracy, and shipment scheduling. • Track 3PL key performance indicators – including On-Time Shipping, Order Accuracy, and Inventory Accuracy – and hold partners accountable to the standard. • Investigate and resolve fulfillment exceptions, shipping delays, and receiving discrepancies in close collaboration with 3PL teams. • Build and maintain dashboards that track inventory health, fill rates, On-Time In-Full metrics, and retail customer scorecards. • Conduct deep-dive root-cause analyses on supply chain disruptions, service failures, and inventory variances, recommending swift corrective actions. • Identify and implement process improvements to enhance inventory turns, reduce carrying costs, and improve overall supply chain efficiency. • Present key insights and strategic recommendations to internal leadership and external customer partners on a regular cadence.