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An iconic brand, Harley-Davidson is a well-known manufacturer of heavyweight motorcycles. Founded in 1903 and headquartered in Milwaukee, Wisconsin, with author
Collections Representative II
Location
United States
Posted
56 days ago
Salary
$19 - $28 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Collections Representative II
Harley-Davidson
Role Description Under direct supervision, the Collections Representative is responsible for collecting delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolves problems by following routine procedures and processes. Job Responsibilities - Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary. - Supports dialer function through outbound manual dialer campaign. - Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level. - Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable. - Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues. - Uses effective time management to ensure customer service experience is satisfactory and meets expectations. - Ensures that all steps necessary are taken to protect the interest of the company. - Protection of information and compliance with the law are paramount. Qualifications - High School Diploma or Equivalent Required. - Typically requires a minimum of 2 years of related customer service or collections experience. - Adherence to high ethical standards of truthfulness, honesty, and fairness. - Ability to prioritize workflow to meet department objectives. - Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. - Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally. - Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates. - Flexible and open-minded with an ability to work in a team environment and influence others to accept and adapt to change. - Self-motivated, professional with strong organizational and problem-solving skills. - Ability to work in a fast-paced, time-sensitive environment. Preferred - Previous CBS call model experience. Benefits - Annual bonus programs. - Health insurance benefits. - 401k program. - Onsite fitness centers and employee stores. - Employee discounts on products and accessories. Company Description Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles. We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when, and how you accomplish your work.
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Role Description We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, Utah. YOUR DAY-TO-DAY: - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers THE DETAILS: - Start Date: Monday, July 6, 2026 - Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required - Full Time Shifts Available: Monday through Friday, either 8:00AM-4:30PM, 10:00AM-6:30PM, or 11:30AM-8:00PM - Saturdays Required: 6:30AM-3:00PM - Compensation: $17.00/HR + BONUS Qualifications - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older Requirements - You must be located within a 60-mile radius of Draper, UT - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) Benefits - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services
Collections Specialist
Basis Technologies Digital AdvertisingBasis Technologies Digital Advertising, formerly known as Centro, serves digital advertising organizations with enterprise-class software designed to help marketers maximize their
• Acting as a team lead for Collections Coordinator roles • Performing collections outreach for a portfolio of at least $40M • Striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs • Researching and reconciling misapplied or unapplied cash • Completing assigned month-end tasks accurately and timely • Strategically approaching customers to limit Basis' exposure and mitigate risk • Accurately documenting all collections efforts in Basis' financial system, Netsuite • Performing daily cash application timely and with 100% accuracy • Reviewing customers' financial positions and credit-worthiness using different tools and resources • Proactively engaging in periodically reviewing and updating existing policies and procedures • Providing backup coverage as needed • Providing Raving Fan service to customers and colleagues • Working with Billing and Sales to resolve customer issues timely • Assisting with special projects for the Manager or Director as needed
• Lead and manage team of late-stage collections team members focused on minimal skip-tracing along with outbound and inbound contact with customers of the auto loan portfolio • Ensure team objectives are achieved • Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy • Handle escalated customer loan issues and provide guidance on resolution of escalated matters • Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies • Update and maintain reference documents to reflect current systems and company procedures • Collaborate with other internal departments to ensure efficient handling of escalated situations • Support management directives and initiatives as requested
Collections Specialist
Republic ServicesAs a leader in environmental solutions, recycling & waste, we partner with customers to create a more sustainable world.
• Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. • Completes system assigned tasks within the designated timeframes. • Reconciles and applies customer payments posted on account. • Monitors the status of delinquent accounts, via the collector dashboard. • Researches customer inquiries related to billing concerns and misapplied payments. • Processes payments from delinquent customers and negotiate payment arrangements and/or settlements. • Engages management and/or sales when required or appropriate to expedite resolution of customer issues. • Initiates or processes write-offs, bad debt recoveries, and credit memos.
