Driving the Future of AI-Powered Auto Finance
Collections Supervisor
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Collections Supervisor
Lendbuzz
• Lead and manage team of late-stage collections team members focused on minimal skip-tracing along with outbound and inbound contact with customers of the auto loan portfolio • Ensure team objectives are achieved • Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy • Handle escalated customer loan issues and provide guidance on resolution of escalated matters • Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies • Update and maintain reference documents to reflect current systems and company procedures • Collaborate with other internal departments to ensure efficient handling of escalated situations • Support management directives and initiatives as requested
Job Requirements
- 2+ years of experience in financial services, with a strong focus on auto loan management or a call center environment
- Bilingual, fluent in Spanish or Portuguese and English, preferred not required
- Prior team management experience in auto loan portfolio collections
- Previous experience working in collections required, preferably consumer loans/debt
- Familiarity with consumer debt collection regulatory compliance requirements preferred
Benefits
- Diversity is a competitive advantage.
- Compassion is a strength.
- Simplicity is a key feature.
- Honesty and transparency are non negotiable.
- Financial opportunity belongs to everyone.
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