Role Description The Appeals and Grievances Medical Director is responsible for ongoing clinical review and adjudication of appeals and grievances cases for UnitedHealthcare associated companies. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Perform individual case review for appeals and grievances for various health plan and insurance products, which may include PPO, ASO, HMO, MAPD, and PDP. - Respond to adverse determinations for medical services related to benefit design and coverage and the application of clinical criteria of medical policies. - Perform Department of Insurance/Department of Managed Healthcare, and CMS regulatory responses. - Communicate with UnitedHealthcare medical directors regarding appeals decision rationales and benefit interpretations. - Communicate with UnitedHealthcare Regional and Plan medical directors and network management staff regarding access, availability, network, and quality issues. - Actively participate in team meetings focused on communication, feedback, problem solving, process improvement, staff training and evaluation, and the sharing of program results. - Provide clinical and strategic input when participating in organizational committees, projects, and task forces. Qualifications - MD or DO with an active, unrestricted license. - Board Certified in an ABMS or AOBMS specialty - No Pediatrics. - 5+ years of clinical practice experience. Requirements - 2+ years of Quality Management experience. - Intermediate or higher level of proficiency with managed care. - Excellent telephonic communication skills; excellent interpersonal communication skills. - Excellent project management skills. - Data analysis and interpretation skills. - Excellent presentation skills for both clinical and non-clinical audiences. - Familiarity with current medical issues and practices. - Creative problem-solving skills. - Basic computer skills, typing, word processing, presentation, and spreadsheet applications skills. - Internet researching skills. - Solid team player and team building skills. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

Role Description We are seeking a dependable and service-oriented Remote Customer Support Associate to assist clients by providing timely communication, coordinating requests, and ensuring a smooth and organized support experience. This fully remote role is ideal for someone who enjoys helping people, solving problems, and maintaining clear communication while managing multiple tasks. - Communicate with clients to answer questions, gather necessary information, and provide updates related to requests, scheduling, and service details. - Review information for accuracy and maintain organized records within internal systems. - Ensure follow-ups are completed to keep processes moving smoothly. Qualifications - Strong communication and customer service skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Ability to work independently in a remote environment - Customer service, administrative, or support experience preferred but not required Requirements - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions

Role Description We’re looking for a customer-focused Technical Support Specialist with experience in SaaS platforms and data analytics. This role is ideal for someone who thrives in solving technical challenges, enjoys working with data, and has the ability to communicate solutions clearly to customers. You’ll support finance and operations teams using our platform—helping them troubleshoot issues, optimize workflows, and unlock the full value of the product. If you’ve supported SaaS customers before, know your way around SQL queries, and are excited about fintech innovation, this role is for you. Responsibilities - Customer Technical Support - Research, troubleshoot, and resolve technical issues via email and live chat. - Validate and replicate user-reported issues, analyze logs, and identify root causes. - Communicate clearly and empathetically with customers, offering best practices and solutions. - Lead live troubleshooting sessions when needed to resolve urgent issues. - Data & Analytics - Use SQL queries and monitoring tools (Sentry, Splunk, Papertrail) to investigate issues. - Provide actionable insights from data analysis to support troubleshooting and platform improvements. - Document findings and contribute to building a stronger knowledge base. - Collaboration & Continuous Improvement - Advocate for customers internally by collaborating with Engineering, Product, and Customer Success teams. - Support QA testing for new features and bug fixes before release. - Contribute to self-service resources like FAQs and knowledge base articles. Qualifications - 3–5+ years of technical support experience in a SaaS environment. - Strong SQL querying skills and experience with monitoring tools (Sentry, Splunk, Papertrail). - Background supporting startups (Series A–C) with global customer bases. - Experience with ticketing systems (Jira or similar). - Excellent communication skills: empathetic, clear, and professional under pressure. - Highly organized with strong prioritization and time management skills. - Adaptable and resourceful in fast-paced, ambiguous environments. Bonus Points - Knowledge of finance or accounting practices (or willingness to learn quickly). - Experience in fintech or supporting finance-related SaaS products. - Collaborative, positive, and passionate about customer success. How to Apply Please submit: - Your updated resume - A short Loom video (1–2 mins) introducing yourself and sharing a support case or project you’re proud of - A brief write-up or bullet list of SaaS platforms, tools, and technical issues you’ve supported Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step. Benefits - Paid in USD (bi-monthly payouts: 15th & 30th) - Up to 14 days of Paid Time Off annually (starting Day 1) - Observance of Holidays (based on your location) - 100% remote – work from anywhere - Collaborate with global customers and cross-functional teams (Engineering, Product, Success) - Be part of a mission-driven fintech company transforming how businesses manage cash flow

• Own the customer inbox • Investigate bugs end-to-end • Work the queue with engineering • Close the loop with customers