• Manage key client relationships and ensure satisfaction • Develop and implement success plans for each key account • Identify opportunities for account growth and upselling • Monitor account health metrics and usage patterns • Work collaboratively with sales, product, and marketing teams • Assist clients with strategic guidance and support

Role Description NeoWork is seeking a dedicated and proactive Account Manager to join our team and play a vital role in managing client relationships and ensuring their success with our services. As an Account Manager, you will serve as the primary point of contact for clients, coordinating internal teams to deliver exceptional results and fostering long-term partnerships. The ideal candidate is a customer-focused professional with excellent communication skills, strong organizational abilities, and a passion for helping clients achieve their goals. - Manage day-to-day client communications and act as the main liaison between clients and internal teams. - Understand clients’ business objectives and ensure service delivery aligns with their needs. - Coordinate project timelines, deliverables, and resources to meet client expectations. - Proactively identify and resolve any issues or risks that might affect client satisfaction. - Drive client retention and identify opportunities for account growth and expansion. - Prepare regular reports and updates on account performance. - Work closely with sales and client success teams to support seamless onboarding and ongoing service excellence. Qualifications - 3+ years of experience in account management, client services, or a related field. - Strong interpersonal and communication skills, both written and verbal. - Ability to manage multiple accounts and projects simultaneously with excellent organizational skills. - Customer-centric mindset with a problem-solving attitude. - Experience working with CRM systems and project management tools. - Ability to work collaboratively across teams and departments. - Proactive and detail-oriented with a strong follow-through. - Experience in agency or SaaS environments is a plus. - Fluency in English required; additional language skills are a bonus. Requirements - This is a 100% home-based position. Benefits - Health Insurance for Independent Contractors. - Holiday Extra Pay. - 15 PTOs per year (10 vacation PTOs, 4 mental health days, 1 birthday leave). - Gym Reimbursement Program. - The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. - We prioritize the mental health of our team members and offer mental health days to support their well-being. - In addition to the base salary, performance-based incentives are provided. - There is an annual review and appraisal process in place. - There are ample opportunities for professional growth and advancement within the company.

• Serve as the DRI to ensure the end-to-end success and activation of signed partner agreements. • Own the training and onboarding of partner reps by working tightly and cross-functionally (xfn) with the Enablement and Sales Leadership organizations. • Own and manage the pipeline of partner deals, holding partners accountable to their commitments while ensuring they are fully set up for success. • Fully own the Key Result (KR) workstreams tied to partner channel metrics, driving an operationally rigorous process through an extreme focus on data to drive decision-making. • Consistently beat channel sales targets by building a consistent partnership motion with a culture of high performance. • Be the voice of the Channel at Dandy, fully and autonomously owning outcomes and opinions on what we need to be doing better and what we need to be successful. • Prepare accurate channel forecasts as well as manage SFDC data to ensure up-to-date pipeline information. • Manage partner escalations and participate directly in all aspects of the partner sales cycle to ensure end-customer satisfaction.

• Apoyar o crescimento da empresa através da gestão de contas e desenvolvimento de novos negocios. • Identificar oportunidades, conducir negociaciones y desarrollar estrategias de ventas. • Mantener relacionamiento con ejecutivos y áreas decisoras de los clientes. • Consolidar y acompañar los resultados de ventas de las diferentes verticais de la empresa. • Garantizar la satisfacción de los clientes, actuando de forma consultiva y fortaleciendo relaciones de largo plazo.