• Responsible for the engagement, adoption, and promoting the value of Mineral. • Serve as a point of contact and liaison for Mineral – including proactive partner/client outreach as needed. • Assist with sales training across all product lines to channel partners as needed. • Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations. • Advise partners and clients regarding new products and special customized solutions. • Collaborate closely with Account Management team to support renewals and expansions. • Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement. • Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products. • Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and workspaces. • Provide monthly updates on goals, adoption, value, and retention rates, and goal attainment. • Attend industry events as needed. • Other duties as assigned

• Garantir a melhor experiência aos clientes, do onboarding à adoção diária, fornecendo informações proativas para o melhor uso da plataforma; • Realizar o onboarding, rotinas de acompanhamento e comunicação com os nossos novos clientes; • Auxiliar o time de produto na melhoria contínua da plataforma, colhendo feedbacks dos clientes e buscando alternativas para aumentar o engajamento e valor entregue; • Monitorar KPIs e evitar o churn da carteira de clientes; • Buscar formas mais eficientes de destravar a jornada de implantação dos clientes, utilizando tecnologia, automação e IA para acelerar a adoção e reduzir fricções na implementação.

CRM Lifecycle Marketing Manager Coppell, Texas Contract Marketing IDR is seeking a CRM Lifecycle Marketing Manager to join one of our top clients for a remote opportunity. This role involves leading customer engagement initiatives for a prominent entertainment and dining company, focusing on loyalty program growth and retention through sophisticated lifecycle campaigns. The position requires a technically skilled individual capable of managing multi-channel marketing efforts independently. Position Overview for the CRM Lifecycle Marketing Manager: The Lead, CRM & Loyalty Marketing is responsible for driving customer engagement, retention, and personalization strategies through CRM and loyalty marketing initiatives. This role leads lifecycle marketing efforts, oversees cross-functional projects, and helps optimize customer communications across multiple channels. The position requires experience with CRM platforms and marketing technology tools, along with a strong understanding of loyalty programs, customer segmentation, and personalized engagement strategies. Requirements for the CRM Lifecycle Marketing Manager: - 4+ years of experience with CRM and Lifecycle marketing - 2+ years of experience in marketing loyalty programs - 2+ years of experience with Marketing Technology - Experience Project Management – managing multiple projects and working cross-functionally with What's in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization. Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Dedicated Engagement Manager who is committed to you and your success. - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

• Betreuung eines festen Kundenportfolios (B2C) • Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) • Identifikation und Lösung von Problemen • Proaktive Begleitung und Unterstützung unserer Kunden • Beratung zu passenden Lösungen und Services • Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team