Role Description The Process Excellence and Automation Manager is responsible for cross-functionally establishing and maintaining operational standards and processes that drive efficiency and consistency across the organization. This role focuses on developing best practices, learning programs, and continuous improvement initiatives to enhance operational performance. - Standards Development: - Create, implement, and maintain enterprise operational standards and procedures that align with organizational goals. - Regularly review and update standards to ensure compliance with industry regulations and evolving best practices. - Develop clear SOPs, playbooks, and job aids; maintain an accessible, version-controlled repository for all standard work documentation. - Training & Development Enablement: - Collaboratively develop training programs and learning resources to educate employees on new operational standards, procedures, and tools. - Facilitate workshops and training sessions to promote understanding, adherence, and effective adoption of best practices and new automation solutions. - Act as a subject-matter expert (SME) in operational processes for various departments. - Process Improvement: - Identify opportunities for process enhancements and efficiency gains in branch operations, recruiting workflows, and shared services. - Lead or support continuous improvement initiatives (e.g. Lean projects, Kaizen events) from concept through implementation. - Use data analysis and stakeholder feedback to pinpoint pain points; redesign workflows to reduce waste, improve cycle times, and boost quality of service delivery. - Automation & Digital Enablement: - Proactively identify manual or repetitive operational tasks that can be automated to improve consistency and speed. - Independently design, build, and maintain automated solutions using low-code/no-code tools and basic RPA or AI technologies. - Partner closely with central product and development teams for more complex automation needs. - Remain accountable for thorough testing, clear documentation, and compliance with governance and security standards. - Performance Monitoring & Tools: - Establish and maintain key performance indicator (KPI) tracking tools and dashboards to measure the effectiveness of operational standards and improvements. - Collaborate on development of reporting solutions that provide visibility into process adherence, productivity, quality, and other critical metrics. - Analyze performance data regularly to identify trends and additional areas for improvement. - Collaboration & Change Management: - Work closely with cross-functional teams to ensure alignment on operational practices and adoption of new processes and tools. - Serve as a resource and coach for departments in implementing and sustaining operational improvements and automations. - Lead change management efforts for operations initiatives, anticipating and mitigating resistance. - Documentation & Governance: - Ensure proper documentation of all operational standards, procedures, and new automated workflows. - Maintain an accessible repository of resources and automation playbooks for staff reference. - Establish governance processes for automation lifecycle management. Qualifications - Bachelor’s degree in Business Administration, Operations Management, or a related field. - 5+ years of experience in operations management, process improvement, or business process development roles. - Strong technical aptitude and digital skillset. - Excellent analytical skills and proficiency in data analysis tools. - Outstanding communication and collaboration skills. - Proven continuous improvement mindset. - Passion for innovation and problem-solving. Requirements - 10-15% travel time expected for the position. - Must have a valid drivers’ license with a driving record indicating a safe driving history. Benefits - Competitive base salary plus monthly bonus potential. - Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date. - Pet Insurance starting on the first of the month following hire date. - 8 Paid Holidays per year. - Paid Time Off. - 401(k). - Wellness Program. - Parental Leave.

• Lead business development sales professionals in Access Control solutions • Support sales tactics in partnership with cross-functional teams • Develop and implement business development plans • Improve sales performance and optimize resource allocation • Generate and follow-up on sales leads • Develop end-user sales plans and support performance goals • Provide coaching and training at events • Ensure compliance with health and safety guidelines • Foster a workplace culture consistent with company values

Role Description Bei PLANFOX gestalten wir die digitale Zukunft des Gesundheitswesens. Wir entwickeln smarte und vernetzte Softwarelösungen, die Prozesse vereinfachen, Informationsqualität verbessern und mehr Zeit für das Wesentliche schaffen – die Menschen. - Kundenakquise & Beratung: Du gewinnst neue Kunden aus dem Gesundheitswesen und zeigst, wie unsere Softwarelösung effizient in bestehende IT-Strukturen integriert werden kann. - Key Account Management: Du betreust strategisch wichtige Bestandskunden, erkennst Cross- und Upselling-Potenziale und führst Verhandlungen bis zum Vertragsabschluss. - Angebots- & Lösungsentwicklung: Gemeinsam mit dem Sales- und Produktteam entwickelst du maßgeschneiderte Angebote, die fachlich und technisch überzeugen. - Netzwerk & Marktpräsenz: Du nutzt ein ggf. vorhandenes Netzwerk im Gesundheitswesen, nimmst an Branchenveranstaltungen teil und vertrittst unser Unternehmen professionell nach außen. - Außendienst: Du bist regelmäßig bei Kunden vor Ort und verstehst es, vertrauensvolle Beziehungen zu Entscheidungsträgern aufzubauen und langfristig zu pflegen. Qualifications - Erste Erfahrungen im Vertrieb von Softwarelösungen oder Dienstleistungen im Gesundheitswesen. - Praxiserfahrung zählt für uns am meisten, unabhängig davon, ob du eine Ausbildung oder ein Studium abgeschlossen hast. - IT-Affinität und Kenntnisse mit gängigen Schnittstellenstandards im Gesundheitswesen. - Gerne im Außendienst arbeiten, kontaktfreudig, überzeugend und abschlusssicher. - Ruhig, strukturiert und lösungsorientiert in anspruchsvollen Situationen. - Eloquent, sicher und zielgruppenorientiert auf Deutsch kommunizieren, vom IT-Leiter bis zur Geschäftsführung. Benefits - Gestaltungsspielraum und Verantwortung, um die Weiterentwicklung von PLANFOX entscheidend mitzuprägen. - Ein motiviertes und herzliches Team, das dich unterstützt und gemeinsam mit dir wächst. - Flexible Arbeitsgestaltung durch ein transparentes Gleitzeitmodell, welches dir Freiraum für eine gute Balance zwischen Beruf und Privatleben lässt. - Eine offene, wertschätzende Start-up-Kultur mit flachen Hierarchien und schnellen Entscheidungswegen. - Eine sinnstiftende Aufgabe mit spürbarem Impact, bei der du die Digitalisierung des Gesundheitssystems aktiv mitgestaltest. - 30 Urlaubstage, ein persönliches Weiterbildungsbudget und zusätzliche Benefits, die dir Raum für Wachstum und Erholung geben. Company Description Entstanden aus einer Forschungskooperation der Universität Augsburg und mit Wurzeln in der XITASO Unternehmensgruppe verbinden wir wissenschaftliche Expertise mit technologischem Know-how und Leidenschaft für digitale Gesundheit. Contact Person Julia Ondra

Role Description We have already gained strong traction in the BENELUX and are now looking to double down on partnerships as a key growth lever. As Strategic Partner Manager for BENELUX, you will own the entire BENELUX market from a partnership perspective. Your role is to build deep, trust-based relationships with agencies and turn Klar into a default data platform they actively recommend to their clients. This is a people-first, field-oriented role with regular in-person meetings, events, and travel. Responsibilities - Build and own the BENELUX agency ecosystem - Identify, recruit, onboard, and manage agency partners that work with Klar’s ideal customers. - Turn relationships into revenue - Build long-term trust with agencies and consistently convert relationships into active, deal-driving partnerships. - Partner enablement & support - Train and support partner teams so they can confidently position, sell, and use Klar with their clients. - Relationship management & in-person presence - Visit agencies regularly, join internal meetings, host partner lunches/dinners, and attend or organize local events. - Keep partners engaged and successful - Share product updates, best practices, and act as the main point of contact for partner questions and feedback. - Be the face of Klar in the UK - Represent Klar at industry events, meetups, and within the UK eCommerce ecosystem. - Scale the partner program - Help improve playbooks, enablement materials, and processes to make partnerships scalable and repeatable. Qualifications - You are a natural relationship builder — open, outgoing, and genuinely likable. - You can turn relationships into deals — you know how to move from trust to concrete outcomes. - You have a strong ownership mindset — you treat the UK market like your own business. - You thrive in social, outward-facing roles — meetings, events, and travel energize you. - You are highly organized and reliable — you follow through and keep your word. - You optimize for learning and growth. - You have 2–3+ years of experience in eCommerce, SaaS, or agencies (partnerships, sales, CS, or similar). Requirements - Competitive base salary + performance-based bonus - Company credit card for partner lunches, dinners, and events - Remote-first setup with strong local market ownership - Deep exposure to 600+ DTC brands and top agencies - 28 days vacation, MacBook, travel & event budget, company offsites Benefits - Klar ensures equal employment opportunities without discrimination or harassment based on race, color, religion, sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status.