VIP Travel Consultant Location: US, Virtual, NOAM Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team VIP Travel Consultant (Remote) Full time, United States The schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM CT. The VIP Travel Consultant responsible for accurately and efficiently handling incoming requests via multiple channels (i.e., phone, email, etc.). This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. As a VIP Travel Consultant, you will - Expertly use the appropriate the BCD Travel tools and systems to complete requests - Search and confirm travel reservations for the customer - Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer - Seek opportunities to review operational processes and the commercial relationship with customer and provide suggestions for improvement - Solve problems on the spot using various tools and expert communication skills - Make independent decisions under stressful situations About you - Prior experience in the global corporate travel management industry - Solid working knowledge of the travel industry, policies, procedures, and processes - Advanced skills on GDS Sabre - Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. You’ll be offered - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of [INSERT ROLE] is between $X and $X. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-DL1

Role Description The Database Consultant plays a critical role in our CockroachDB consulting practice in the following key areas of responsibility: - Own the reliability, scalability, latency, and performance of mission-critical CockroachDB infrastructure. - Promote operational efficiency by developing automated systems and tools, significantly reducing operational toil. - Act as a technical mentor and subject matter expert within the team and consulting partner to customer teams. What you will be doing - Serve as a primary technical consultant, partnering with customer teams for project-based and long-term CockroachDB support. - Design, document, and implement the new L1/L2 support channel and operational workflow (e.g., ticket triage, escalation paths, SLA adherence) for CockroachDB to accommodate evolving client expectations. - Act as an escalation point for complex, time-sensitive production support and troubleshooting within distributed database environments. - Ensure data security, integrity, and quality by adhering to internal standards and industry best practices, covering TLS/certificate management, RBAC, secrets management (KMS/CMEK/encryption), and audit logging. - Own Backup, Restore, and Disaster Recovery (DR) operations, including scheduled full/incremental backups, point-in-time restore, restore drills, RPO/RTO definition, and failover testing. - Manage the full CockroachDB Cluster Lifecycle, including node add/remove/decommissioning, rolling upgrades, patch validation, capacity planning, and downgrade/rollback planning. - Develop readable, reusable code to streamline provisioning, management, and monitoring of CockroachDB clusters. - Collaborate with development teams to define and implement relevant observability metrics, with the goal of enhancing application reliability. - Direct incident response, root cause analysis, and post-mortem processes for critical database outages. - Create and maintain clear documentation, runbooks, and operational guides to reduce business risk and operational costs. - Define the technical strategy and roadmap for CockroachDB adoption and management across customer engagements. - Proactively manage technical debt and identify scaling bottlenecks, ensuring infrastructure remains robust for future growth. - Achieve billable and effective utilization targets of 85%. - Perform other duties as assigned by your Manager. Qualifications - 5+ years of experience as a Database Administrator (DBA) or Site Reliability Engineer (SRE). - Advanced experience with CockroachDB and intermediate-level experience with a secondary relational database (e.g., PostgreSQL or MySQL). - Proven experience migrating legacy databases (e.g., PostgreSQL, MySQL) to a distributed SQL system like CockroachDB. - Advanced SQL and Optimization Knowledge: Skilled in query tuning, schema/index design, identifying hotspots, managing transaction contention and retry errors, and using EXPLAIN ANALYZE/table statistics for diagnostics. - Tool Stack: Terraform, AWS (High skill in networking for multi-region deployment), Vault, Gitlab, and deep production experience with Kubernetes/Helm/Operator. - Deep scripting and automation skills (Python, Go, and Bash). - Expertise in analyzing CockroachDB-specific observability metrics, including hands-on experience with Prometheus/Grafana/Alertmanager, Datadog or CloudWatch, DB Console, and SLO/SLI reporting. - Excellent customer service and consulting focus with proven ability to manage client expectations and priorities. - Exceptional logical and systematic analysis for systematic problem-solving and root cause analysis. - A proactive individual with the ability to identify process gaps and enhance improvements across systems and structures. - Excellent verbal and written communication skills for delivering technical and strategic information to diverse audiences. Benefits - Competitive total rewards package. - Flexibly work remotely from your home; all you need is a stable internet connection. - Collaborate with some of the best and brightest in the industry. - Substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - All the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment. - Annual wellness budget to prioritize your health and well-being. - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

• Support AI engagements through analysis, solution development, documentation, and client deliverables. • Apply area-of-expertise knowledge to help solve client challenges and support delivery quality. • Prepare written materials, presentations, and recommendations for internal and client stakeholders. • Maintain required certifications and licenses relevant to assigned area of expertise. • Use analytical skills to assess information, identify issues, and contribute to practical recommendations. • Use applicable technology proficiently to complete project work and support collaboration. • Travel as needed to support client and business requirements.

Role Description Join our Data & AI team. You will become part of a multidisciplinary team where data engineering, architecture, AI, analytics, governance, and visualization come together. Together, we help clients get more value out of their data: - Setting up the right data foundations - Building dashboards, analytics solutions, and AI use cases that support better decisions As a Data & AI Governance Consultant, you play an active role in helping our clients implement and operationalize their data & AI governance strategy. You support organizations in: - Building a mature, data-driven culture - Translating the governance strategy into measurable objectives You participate in the design and continuous improvement of policies that enhance the quality and completeness of data across the organization. This includes: - Defining and implementing clear rules, standards, and processes - Ensuring that data is managed and consumed responsibly and efficiently You guide clients in creating an unambiguous conceptual framework and information model, laying out the foundation for reliable and trusted data use. You will have the opportunity to: - Define and implement governance processes tailored to each client’s maturity and needs - Develop data quality frameworks and stewardship models - Keep colleagues up to date with emerging market trends and best practices In addition to data governance, you take an active role in designing and implementing AI governance frameworks that ensure: - Responsible, transparent, and safe use of AI across the organization - Integration with data governance policies Your guidance enables organizations to innovate confidently with AI while maintaining full oversight and compliance. Qualifications - Minimum of 3 years of relevant work experience in data management and/or data governance - Experience in AI governance is a plus - Excellent analytical thinking and problem-solving abilities - Familiar with Data Management Fundamentals: data governance practices, business process modeling, data modeling, and data architecture (e.g., DAMA DMBOK) - Knowledge of SQL-logic is a must - Knowledge of at least one of the data and AI management tools and technologies is a must: Collibra, Precisely, Informatica, Talend, MS Purview, IBM IGC - Knowledge of one of the following tools is preferred: Qlik, Tableau, Power BI - Curious, proactive, and an initiative taker with a sharp understanding of how data can drive a business - Strong collaboration skills and ability to work effectively with cross-functional teams - Good oral and written communication skills towards both technical and non-technical stakeholders - Proficient in English; knowledge of Dutch and/or French is a must Benefits - Competitive salary and an indefinite contract - Company car or mobility budget - Comprehensive insurance coverage (hospitalization, outpatient care, and group insurance) - 32 days paid time off (20 days + 12 bonus days) - Flexible, location-independent work - Laptop, phone, and mobile subscription - Continuous learning opportunities through the Sopra Steria Academy Company Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. With more than 51,000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together.