• Support institution-specific onboarding requirements and develop customized workflows tailored to account needs. • Provide virtual or in-person training and customer support. • Participate in go-live readiness efforts for diagnostic integrations in non-hospital and academic hospital institutions. • Partner with internal and field-based teams to ensure optimal integration of clonoSEQ testing into diverse healthcare systems. • Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their care teams. • Partner with sales, field medical, reimbursement, digital health, and customer operations to support execution of account strategies and business goals. • Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. • Provide operational support for EMR integrations including cross-functional training efforts, operational go-live readiness, and ongoing integrated workflow optimization. • Provide feedback to internal stakeholders to inform future integration strategies. • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals. • Provide analytic support related to new prospects and account health. • Monitor account performance metrics and share observations that inform operational strategies and improvements. • Contribute to a culture of collaboration, growth, and continuous improvement across the Account Operations team.

• Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot) • Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing • Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models • Lead initiatives from early concept and business case through implementation, adoption, and value realization • Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact • Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort • Execute the Right Work | Right Role | Right Time workforce model by: Defining clear role segmentation • Ensuring seamless OMNI handoffs when digital resolution is not possible • Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model • Support reinvestment of automation savings into higher-value specialist roles and experience improvements • Establish and operate strong program governance, escalation paths, and executive reporting mechanisms • Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence • Track and report benefits realization, ensuring value is sustained post-implementation • Travel as necessary • Other duties as assigned

Role Description House Buyers of America is looking for a remote Settlement Coordinator to ensure all acquisitions and dispositions go to settlement in a timely manner. - Ensure acquisitions are processed in a timely manner to ensure properties get on market quickly - Act as a dedicated representative to customers throughout the settlement process - Review and enter contracts/settlement statements and ensure they are entered into our CRM properly - Manage relationships with title companies and ensure that all settlements are being processed timely - Assist with property marketing including ordering professional pictures, generating online listings, and staging properties - Partner with the construction department to ensure all projects are completed prior to listing - Assist House Buyers of America’s expansion into new geographic markets - Sign closing documents Qualifications - You have 2+ years of experience in the settlement/title industry - You have a High School Degree (Bachelor’s degree preferred) - You have great communication and computer skills (including Microsoft Office) - You thrive on working in a fast-paced environment Benefits - Our company is FULLY REMOTE - Our awesome company culture includes: competitive pay, great benefits, great people, casual dress, team events, work hard/play hard environment - 2025 Revenue is up 60% year over year compared to 2024 - 2025 Ratified acquisitions are up 70% year over year compared to 2024 - Q4 2025 sales are up 100% compared to Q3 2025 - Q4 2025 revenue is up 152% compared to Q4 2025 - Q4 Ratified acquisitions are up 64% compared to Q4 2025 - We are continuing our nationwide expansion, now operating in 44 states plus Washington, DC. Company Description House Buyers of America is a leading national home-buying company helping homeowners sell with confidence through a simple, transparent, and hassle-free process. Founded in 2001 and operating in 44 states, the company blends decades of real estate expertise with technology-driven operations to deliver speed, certainty, and consistent outcomes. House Buyers of America has been recognized for its industry impact, including Ernst & Young Entrepreneur of the Year and inclusion on the Inc. 5000 list of America’s fastest-growing companies. House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age. Total Compensation Range: $50,000-$75,000/year inclusive of base and bonus

• Serve as a trusted advisor to Coinbase’s high-net-worth customers, delivering white-glove support across inbound and proactive channels. • Anticipate customer needs, proactively resolve friction, and create value-add opportunities that deepen trust and strengthen long-term relationships. • Stay current on crypto markets, Coinbase products, and regulatory developments to guide customers with clarity and confidence. • Investigate, troubleshoot, and resolve complex issues with accurate root-cause analysis and durable solutions. • Partner with Compliance to mitigate fraud, review alerts, and protect customer accounts. • Monitor and analyze customer activity to detect anomalies, prevent risk exposure, and close process gaps. • Own casework end-to-end, ensuring timely resolution, clear communication, and consistent follow-through. • Collaborate with product, engineering, and operations teams to document and relay customer insights that eliminate defects in the customer experience. • Partner with cross-functional specialists to identify opportunities for customers to unlock additional Coinbase features, services, and products.