• Serve as a trusted advisor to Coinbase’s high-net-worth customers, delivering white-glove support across inbound and proactive channels. • Anticipate customer needs, proactively resolve friction, and create value-add opportunities that deepen trust and strengthen long-term relationships. • Stay current on crypto markets, Coinbase products, and regulatory developments to guide customers with clarity and confidence. • Investigate, troubleshoot, and resolve complex issues with accurate root-cause analysis and durable solutions. • Partner with Compliance to mitigate fraud, review alerts, and protect customer accounts. • Monitor and analyze customer activity to detect anomalies, prevent risk exposure, and close process gaps. • Own casework end-to-end, ensuring timely resolution, clear communication, and consistent follow-through. • Collaborate with product, engineering, and operations teams to document and relay customer insights that eliminate defects in the customer experience. • Partner with cross-functional specialists to identify opportunities for customers to unlock additional Coinbase features, services, and products.

• Responsible for the day-to-day execution of transcript production tasks, ensuring transcripts are accurate, consistent, and delivered on time. • Collaborate closely with content, proofreading, and production teams to maintain high quality standards and support reliable, on-time delivery. • Support the transcript production pipeline by tracking progress, meeting deadlines, and flagging issues to the Team Lead or Production Manager as needed. • Identify and correct issues related to formatting, speaker identification, and context. • Communicate regularly with content, proofreading, and production teams to keep workflows aligned, resolve routine issues, and escalate risks or blockers to the Team Lead or Production Manager.

• Provide essential operational support that keeps our ACO running smoothly • Prepare high-level board presentations • Coordinate key events like ACO retreats and kick-offs • Design critical reports using business intelligence tools • Monitor compliance activities • Support leadership on special projects • Ensure seamless communication across all levels of the organization

• Deal Evaluation and Sales Support • Support Sales and Client Operations in structuring, reviewing, and approving non-standard deals with a focus on speed and accuracy. • Perform deal reviews covering pricing, discounting, uplift, margin, and concessions; document risks and recommend actions. • Provide guidance using historical deal performance, customer patterns, and pricing precedents; escalate complex scenarios to the Deal Desk Lead as needed. • Pricing and Financial Analysis • Conduct financial analyses to assess margin impact, revenue outcomes, and pricing trade-offs across new business, renewal, and expansion motions. • Analyze historical pricing, uplift, and discounting trends to strengthen deal guidance, margin targets, and pricing frameworks. • Evaluate costing data and special costing or deal registration requests to support approvals and process improvements. • Process, Tooling, and Operational Excellence • Operationalize and continuously improve deal review and approval workflows to increase consistency, efficiency, and auditability. • Develop, enhance, and maintain deal desk tools and models (e.g., Excel-based pricing models, scenario tools, workflow trackers, and templates). • Identify recurring deal issues and partner with Sales Operations and Pricing to implement scalable process or tooling fixes. • Cross-Functional Collaboration and Governance • Interface with Finance, Pricing, Legal, Sales Operations, and Client Operations to manage complex deals and drive timely approvals. • Communicate deal rationale, risks, and recommendations clearly to stakeholders and help align teams on what constitutes a "good deal". • Enforce pricing and approval guardrails while applying sound commercial judgment and escalating exceptions appropriately. • Reporting, Insights, and Enablement • Track deal metrics (e.g., margin impact, discounting trends, approval cycle time, exception frequency) and surface actionable insights. • Support deal and quoting analyses for strategic planning and performance tracking. • Contribute to documentation, playbooks, and enablement materials that reduce friction and strengthen sales execution.