• Provide high-level architectural expertise to managers and technical staff across the organization • Develop and maintain architectural products and deliverables for enterprise and operational business lines • Advise leadership on technology selection, including processing, data storage, data access, and application development solutions • Establish and enforce functional and technical standards for effective IT and operations management • Assess the feasibility of future initiatives and provide recommendations to leadership • Research and analyze API capabilities, specifically related to ServiceNow and SAP • Demonstrate successful testing of data exchanges between the Enterprise Architecture (EA) repository and ServiceNow using system APIs • Support integration and optimization of enterprise systems aligned with DLA mission requirements

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: We are looking for a Senior IT Engineer to help us scale and transform the IT processes for Grow Therapy, and who will work on systems integration, scalable infrastructure improvements, and workflow automation. You’ll be part of a team of six IT professionals reporting directly into the Director of IT. Your responsibilities will include: - Design, implement, and maintain core IT infrastructure systems, ensuring reliability, scalability, and security across identity, device, network, and SaaS environments. - Lead cross-functional technical initiatives by gathering requirements from IT Support, Security, HR, and business stakeholders to deliver solutions that reduce operational overhead and improve overall system performance and consistency. - Evaluate, select, and apply appropriate technologies – such as scripting, configuration management, cloud services, integration tools, and emerging automation platforms – to solve infrastructure and business process challenges. - Own technical documentation, change management processes, and rollout planning to ensure systems are well-documented, auditable, and aligned with IT governance and compliance expectations. Strong project leadership and communication skills are essential. - Continuously monitor and improve the IT environment by identifying bottlenecks, reliability issues, and opportunities to enhance scalability, standardization, and operational efficiency. You’ll Be a Good Fit If: - You have proven hands-on experience managing and improving core IT infrastructure – Okta, MDMs, Google, Slack, and other SaaS platforms – with an emphasis on reliability, scalability, and security. - You have a strong track record of leading technical projects end-to-end, from requirements gathering through implementation, rollout, and long-term maintenance, preferably in fast-moving or high-growth environments. - You’re proficient with modern tools and technologies that enhance IT operations (e.g., AI and automation tools, scripting, cloud services), and you know how to apply them pragmatically to reduce repetitive work and improve system performance. - You bring solid scripting or programming skills (Python or similar), especially for integrating systems via APIs, streamlining workflows, and enabling better visibility, control, and consistency across the IT stack. Role Details: - Employment Type: Full-Time, Exempt - Base Compensation: The base compensation range for this position is - - Hybrid Commitment: $133,000–$180,000 USD Annually This role will be hybrid (onsite from our San Francisco hub location three days per week: Tuesday, Wednesday, Thursday) . This include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Role Description We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line resource for our clients. This role is the first point of contact for incoming technical questions, troubleshooting requests, and system support needs across our installed base. We are open to both full-time and part-time arrangements for the right candidate. The ideal candidate is a strong communicator who can diagnose issues effectively, resolve problems efficiently, and escalate with clarity when needed. Responsibilities - Customer Support & Troubleshooting - Respond to inbound support requests via phone, email, and ticketing system - Diagnose and resolve technical issues with Salto locks, readers, encoders, and ProAccess SPACE software - Guide customers through step-by-step troubleshooting and system configuration - Document all support interactions clearly and completely in the ticketing system - Communicate resolution timelines and status updates to customers in a professional, timely manner - Issue Management & Escalation - Triage incoming issues and assess priority level based on customer impact - Escalate complex or unresolved issues to the Technical Delivery Lead with complete documentation - Track open tickets through to resolution and follow up with customers to confirm satisfaction - Identify and flag recurring issues or patterns that may indicate broader system or process problems - Documentation & Knowledge Building - Maintain accurate and organized records of issues, resolutions, and customer interactions - Contribute to the development of internal troubleshooting guides and support resources - Use AI tools to build and improve internal knowledge bases, support documentation, and customer-facing self-help resources - Support onboarding of new customers by providing system orientation and basic training - Stay current on Salto product updates, software releases, and Voyager Access procedures Qualifications - 2–5 years in a technical support, help desk, or field service role, preferably in: - Access control or electronic security systems - Low-voltage technology or building automation - Hospitality or multifamily property technology - Or a related technical support environment - Ability to troubleshoot hardware and software issues in a systematic, logical manner - Comfort working with network-connected devices, IP configuration, and software platforms - Experience with ticketing or CRM systems for issue tracking - Aptitude for learning new systems and proprietary software quickly - Comfort using AI tools to draft documentation, build support resources, and improve customer-facing content Working Style - Customer-first mindset with a calm, professional demeanor under pressure - Strong written and verbal communication skills - Organized, detail-oriented, and dependable with follow-through - Self-directed and able to manage multiple open issues simultaneously - Team-oriented and willing to support escalation workflows collaboratively Location & Compensation - Location: Primarily remote; occasional travel possible but not required - Hours: Open to full-time and part-time arrangements; minimum availability of 20 hours per week required; occasional evening/weekend on call requirements for emergency support only - Compensation: Competitive pay commensurate with experience and hours; health insurance stipend; 401(k)/retirement plan; PTO and paid holidays; flexible work from home options available. Benefits - Holiday Pay - Retirement - 401(k) - Health insurance - Paid time off Company Description Voyager Access is a growing access control and technology company serving hospitality and multifamily clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.

• Responsibility for service-oriented customer support at the IT Service Desk, including incident management, service requests and escalation management • Handling 1st- and 2nd-level support requests via the ticketing system, phone and remote support in Microsoft and DATEV environments • Technical support for Microsoft 365, Windows, Exchange Online, Microsoft Teams, VPN, user and permissions management, and remote workstations • Coordination of complex IT incidents and service requests with internal specialist departments and 3rd-level support teams • Ensuring SLA-compliant ticket handling, IT documentation, knowledge management and continuous service quality • Participation in Managed Workplace & Endpoint Management and identification of optimization potential in IT service processes