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Art of the possible.
Healthcare Business Administrator
Location
United States
Posted
118 days ago
Salary
$55.8K - $65.6K / year
Seniority
Senior
Job Description
Healthcare Business Administrator
General Dynamics Information Technology
• Research and respond to inquiries related to the Affordable Care Act (ACA) • Analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language • Document precise and diligent notes for every case • Navigate the inquiry response system and database to research relevant data points • Monitor an individual dashboard to identify areas for improvement and implement feedback • Identify inquiry trends and propose new language or edit existing language in the knowledgebase • Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed • Collaborate with cross-functional teams to document inquiry responses for ongoing regulatory changes • Review other team member’s inquiry responses for quality and accuracy and provide feedback • Participate in client meetings and document notes in a clear and concise manner.
Job Requirements
- Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
- 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
- Advanced experience conducting research of complex policy and/or programmatic requirements
- Excellent writing and verbal customer service skills
- Experience using plain language to craft written responses
- Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
- Relevant experience triaging, routing, and resolving inquiries
- Candidate must be able to obtain Public Trust clearance.
- Candidate must have lived in the United States at least three (3) out of the last five (5) years.
Benefits
- 401K with company match
- Professional growth opportunities including paid education and certifications
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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