The Project Manager is the driving force of project execution, overseeing every aspect from inception to completion. Responsible for planning, scheduling, staffing, safety, quality control, procurement, subcontractor management, reporting, and customer relations, the Project Manager ensures seamless coordination and successful project outcomes. With a focus on meeting deadlines, assigning responsibilities, monitoring progress, and aligning with customer expectations, the Project Manager leads the team through projects typically exceeding $5 million in labor. Essential Roles and Responsibilities: Project Execution - Develop and execute comprehensive project work plans, adapting them as needed to meet evolving project needs and requirements. - Oversee day-to-day project operations, ensuring alignment with project scope, objectives, and timelines. - Complete all project documentation and reports accurately and in a timely manner to facilitate seamless project communication and reporting. Safety Awareness - Ensure the project adheres to stringent safety protocols, fulfilling all safety requirements and promoting a culture of safety. Financial Management - Monitor project budgets and expenses, taking proactive measures to ensure projects remain within budgetary constraints. - Develop accurate project estimates as required, considering all pertinent factors to ensure budgetary accuracy and project feasibility. Organizational Leadership - Manage hiring responsibilities for positions needed for the project, including defining job requirements, conducting interviews, and selecting suitable craft. - Identify resource needs and effectively allocate responsibilities among team members, optimizing efficiency and productivity. Quality Control - Uphold rigorous quality control standards, ensuring all work meets customer expectations, company standards, and industry codes. - Ensure compliance with project plans and specifications, addressing deviations promptly to maintain project integrity. Customer Focus - Cultivate and nurture strong relationships with customers, addressing their needs, concerns, and expectations to foster long-term satisfaction and loyalty. - Possess strong verbal and written communication abilities to effectively convey project requirements, address concerns, and maintain stakeholder engagement. Critical Thinking - Mitigate project risks through comprehensive risk management strategies, safeguarding project success and minimizing potential setbacks. Continuous Improvement - Agile in responding to evolving project needs, adjusting strategies to maintain alignment with project objectives and stakeholder expectations.

The Project Manager is the driving force of project execution, overseeing every aspect from inception to completion. Responsible for planning, scheduling, staffing, safety, quality control, procurement, subcontractor management, reporting, and customer relations, the Project Manager ensures seamless coordination and successful project outcomes. With a focus on meeting deadlines, assigning responsibilities, monitoring progress, and aligning with customer expectations, the Project Manager leads the team through projects typically exceeding $5 million in labor. Essential Roles and Responsibilities: Project Execution - Develop and execute comprehensive project work plans, adapting them as needed to meet evolving project needs and requirements. - Oversee day-to-day project operations, ensuring alignment with project scope, objectives, and timelines. - Complete all project documentation and reports accurately and in a timely manner to facilitate seamless project communication and reporting. Safety Awareness - Ensure the project adheres to stringent safety protocols, fulfilling all safety requirements and promoting a culture of safety. Financial Management - Monitor project budgets and expenses, taking proactive measures to ensure projects remain within budgetary constraints. - Develop accurate project estimates as required, considering all pertinent factors to ensure budgetary accuracy and project feasibility. Organizational Leadership - Manage hiring responsibilities for positions needed for the project, including defining job requirements, conducting interviews, and selecting suitable craft. - Identify resource needs and effectively allocate responsibilities among team members, optimizing efficiency and productivity. Quality Control - Uphold rigorous quality control standards, ensuring all work meets customer expectations, company standards, and industry codes. - Ensure compliance with project plans and specifications, addressing deviations promptly to maintain project integrity. Customer Focus - Cultivate and nurture strong relationships with customers, addressing their needs, concerns, and expectations to foster long-term satisfaction and loyalty. - Possess strong verbal and written communication abilities to effectively convey project requirements, address concerns, and maintain stakeholder engagement. Critical Thinking - Mitigate project risks through comprehensive risk management strategies, safeguarding project success and minimizing potential setbacks. Continuous Improvement - Agile in responding to evolving project needs, adjusting strategies to maintain alignment with project objectives and stakeholder expectations.

• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services • Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations • Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades • Diagnose, troubleshoot, and resolve platform and identity service issues • Support developer application deployments utilizing platform and SSO services • Own production application release deployments and provide support for development and test deployments as required • Implement and maintain automated platform and infrastructure deployments using existing automation pipelines • Contribute to continuous service improvement through automation and process enhancements • Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles • Participate in incident, problem, and change management activities in accordance with ITIL practices • Administer Okta users, groups, roles, policies, and access controls • Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0 • Support MFA and adaptive authentication policies • Work closely with application and middleware teams to onboard and maintain integrations • Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

• Responding to client specific inquiries through multiple channels including telephone and web correspondence. • Assisting participants with the information needed to make informed decisions • Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards • Explaining the appropriate participant forms and provides guidance on completion • Completing follow up and call backs in a timely manner and escalate as appropriate • Gathering information to keep customer profiles and accounts up to date • Providing great customer service.