Role Description We're looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business. We're looking for someone organized, dependable, and proactive — someone who enjoys both leading operations and improving them through automation. - Lead the help desk team: ticket triage, agent processes, knowledge base, and escalations - Administer Google Workspace and manage access across a SaaS stack - Own and improve core IT processes, including employee onboarding and offboarding - Build and maintain no-code automations to streamline internal workflows and reduce manual work - Troubleshoot identity, authentication, and access issues - Support IT procurement and vendor coordination - Drive cross-functional projects such as tool migrations and system integrations Qualifications - Prior experience in an IT operations leadership or senior role - Hands-on experience administering Google Workspace and a SaaS environment - Strong skills in no-code automation tools (Jira automation, Make.com, Zapier, or similar) - Experience leading or running a help desk function - Comfortable troubleshooting identity, authentication, and connectivity issues - Experience supporting employee lifecycle processes - Familiarity with HRIS platforms is a plus Requirements - A strong people manager who can lead a team and set clear processes - Organized, reliable, and consistently on time with commitments - Process-oriented — you spot repetitive work and automate it - Service-minded — you care about employee experience - Clear communicator who works well across teams Benefits - Fully remote, full-time role with flexible hours to balance work and personal life. - A supportive and inclusive team where empathy, respect, and open communication are valued. - Opportunities for learning, mentorship, and professional growth. - Competitive compensation with transparent working conditions. - A suite of thoughtfully chosen collaboration tools: Miro, Notion, Google Workspace.

Role Description The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize go-to-market motions, improve productivity, and scale growth through disciplined execution. The Senior Lead, Portfolio Management is the most senior individual contributor role within the Polish-based AGT Portfolio Management team, accountable for: - High complexity modeling - Integrated investment and workforce analytics - Portfolio-level decision frameworks across AGT and LTO initiatives This role serves as the primary analytical authority and strategic thought partner to the Sr. Manager, Portfolio Management. It owns enterprise-grade modeling, scenario analysis, and value creation logic used to inform leadership decisions on: - Investment prioritization - Workforce strategy - Productivity - Execution tradeoffs This role is structured for 11am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland-based portfolio management team. Location: Remote or Hybrid Benefits - Private health care (Medicover) - Multisport card/Multicafeteria - Lunchpass card - Life insurance (voluntary) - PPK (voluntary) - English & Polish classes - Working abroad policy - CSBF (voluntary) - Wellness Day Main Responsibilities - Enterprise-Level Portfolio & Value Modeling - Own the design and governance of advanced, integrated models across Headcount & workforce productivity, investment and run-rate economics, Cost-to-serve, ROI as well as strategic initiatives’ value realization. - Build multi-variable, scenario-based models to evaluate strategic options, sensitivities, risks, and tradeoffs. - Translate modeling outputs into clear recommendations, not just analysis. - AGT & LTO Modeling Coordination - Serve as the central owner and coordinator of modeling approaches across AGT initiatives. - Define modeling standards, assumptions, and methodologies to ensure consistency, comparability, and credibility. - Partner with LTO office, AGT TO, and AGT leaders to align on value measurement frameworks. - Review, challenge, and elevate initiative-level models produced across the organization. - Strategic Decision Support (Sr. Manager Right-Hand Role) - Act as the Sr. Manager’s primary analytical partner on: Portfolio prioritization and sequencing, Workforce and location strategy, productivity and cost optimization, pace and phasing of transformation initiatives. - Proactively surface insights, risks, and structural issues before they appear in execution metrics. - Support leadership forums with decision-ready narratives, not operational detail. - Portfolio Synthesis & Executive Storytelling - Synthesize insights across AGT and LTO initiatives into cohesive portfolio level stories. - Frame executive discussions around: what is driving value, where value is at risk, what tradeoffs leadership must actively choose. - Elevate portfolio conversations from reporting to strategic alignment and action. - Analytical Standards, Quality & Capability Elevation - Establish and evolve analytical frameworks, modeling templates, and quality standards for AGT Portfolio Management. - Serve as the final quality bar for complex analyses used in leadership decision-making. - Provide mentorship and technical guidance (without people management) to Lead and Analyst. - Continuously raise the analytical maturity and credibility of the Poland based portfolio management team. Qualifications - 10+ years of experience in portfolio management, transformation, strategy, finance, or consulting. - Deep expertise in financial, HC, productivity, GTM, business analytics and ROI modeling, as well as Cost-to-Serve and coverage models. - Proven ability to operate at enterprise and executive levels. - Strong judgment navigating ambiguity, imperfect data, and competing priorities, with strong strategic mindset and problem-solving skills. - Advanced modeling skills (Excel and related tools); comfort building and evolving complex models. - Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline. - Exceptional executive-ready communication and influence skills. - A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. - A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment. Preferred Qualifications - Experience supporting large-scale enterprise transformation programs. - Background in management consulting, corporate strategy, investment banking or advanced FP&A. - Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider or Data Center industries. - Advanced modeling techniques including Monte Carlo simulation, scenario/sensitivity analysis. - Valuation modeling knowledge such as NPV, DCF, market modeling. - Experience with XaaS and Consumption-based monetization models, ARR, CLV, CAC.

Role Description A highly organized and detail-oriented Operations Assistant is sought to support operational processes, workflow management, and administrative functions in a fast-paced remote environment. The successful candidate will be responsible for: - Maintaining operational systems - Supporting process improvement initiatives - Managing documentation - Tracking performance metrics - Assisting leadership with day-to-day operational activities The ideal candidate possesses strong technical abilities, excellent communication skills, and the ability to manage multiple projects simultaneously. Qualifications - Bachelor’s degree (BA/BS) highly preferred - Excellent English communication skills required - Advanced computer skills required - Monday.com experience required - Process documentation experience required - Strong organizational skills required - Ability to manage multiple projects simultaneously required - Strong attention to detail and problem-solving abilities required - Project management experience preferred - Operations experience preferred - Virtual Assistant experience preferred - Make.com experience preferred - Zapier experience preferred - Experience using AI tools such as ChatGPT, Copilot, Claude, and Gemini preferred - Experience working with SharePoint preferred Requirements - Ability to work independently in a fast-paced remote environment - Reliable internet connection and a suitable home office setup - Comfortable working U.S. hours Benefits - Remote work from home Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Title: Program Transition and Operations Lead Location: Remote Department: Business Operations Full Time Business Operations Experienced Program Transition and Operations Lead About Trilogy Innovations At Trilogy Innovations, we are committed to driving meaningful change for our customers and communities through smart, innovative technology that solves real problems. As a growing systems and software engineering company, we partner across public and private sectors to modernize enterprise systems, strengthen security, and deliver high value solutions. We are scaling with purpose, investing in our people, processes, and platforms as we expand. We work hard, think creatively, and value every perspective as we push boundaries and build systems that matter. Who you are The Program Transition & Operations Lead is responsible for ensuring continuity, readiness, and visibility across the contract lifecycle—from proposal submission through transition and into steady-state operations. This role sits between Growth and Delivery, with a primary focus on the transition from awarded work to executable programs. The Lead ensures that contracts, staffing, systems, and operational requirements are in place prior to contract start, and that risks and gaps are identified and addressed early. The role does not own delivery execution or contract negotiation. Instead, it enables both by establishing structure, enforcing process discipline, and ensuring that programs are operationally ready to perform on day one. The Program Transition & Operations Lead reports to the Senior Vice President of Operations and operates as a cross-functional partner to Growth, Contracts, Program Management, and Operations. The role is aligned within Operations but supports enterprise-wide execution readiness and program visibility. What you will do: Operational Infrastructure and Readiness - Design, implement, and maintain operational processes and standards that support scalable delivery - Develop and maintain operational playbooks, governance frameworks, and internal controls - Ensure consistent operational practices across programs and teams - Identify and resolve systemic operational gaps that impact delivery readiness Transition Planning and Execution - Own and direct pre-award and transition activities from proposal submission through contract start, setting the standard for how transitions are run across the company. - Develop, implement, and own Pre-Award and Transition Plans include to identify, document, and track proposal commitments and customer requirements. - Coordinate transition planning efforts across Business Development, Contracts, Subcontracts, Program Management, Finance and Operations ensuring transition milestones and customer directed Service Level Agreements (SLAs) are achieved - Communicate the Pre-award and/or Transition plan and status to all company and partner stakeholders. - Ensure all required artifacts (contracts, subcontracts, staffing plans, onboarding requirements, systems setup) are complete prior to execution - Identify and escalate readiness gaps that could impact successful program start Program Readiness and Risk Management - Identify, document, and track program-level risks, dependencies, and assumptions - Ensure alignment between proposal commitments, customer requirements, subcontractor commitments and operational readiness - Validate that staffing, security, and contractual elements are in place prior to program launch - Surface risks early and clearly to Operations leadership, with recommended mitigations and clear accountability for resolution Operational Tracking and System of Record - Maintain system(s) of record (e.g., JIRA or equivalent) for pre- award, transition and program readiness tracking - Track key activities, milestones, and dependencies across transition and early operations - Provide real-time visibility into program readiness status for leadership - Ensure consistent documentation of decisions, actions, and outstanding items Cross-Functional Coordination - Facilitate coordination between Growth, Contracts, Subcontracts, Program Management, and Operations teams - Support clear and structured handoffs from Business Development, Program Management, and Operations - Align stakeholders on transition timelines, responsibilities, and expectations - Act as a central point of coordination to prevent gaps in ownership Contract Start and Early Operations Support - Support program kickoff readiness and onboarding activities - Ensure contract/subcontract execution, personnel onboarding, subcontractor onboarding, and system setup are complete at contract start - Assist Program Managers and Operations during early-stage execution to resolve setup issues and stabilize operations - Conduct, capture, and document lessons learned with all stakeholders to improve future transitions Process Discipline and Continuous Improvement - Build, refine, and scale the transition and readiness function as the company grows, establishing it as a repeatable capability - Identify recurring breakdowns in transition, staffing, or contract/subcontractor setup - Strengthen repeatable frameworks that reduce operational risk at contract start - Reinforce a culture of accountability, clarity, and execution readiness What Success Looks Like (First 6 to 12 Months) - Develop, and implement a repeatable Pre-Award and Transition Plans - Programs transition from award to execution with fewer delays and gaps - Contract/Subcontracts starts are organized, predictable, and fully prepared - Risks and readiness issues are identified and resolved earlier - Clear visibility exists into transition status and program readiness - Program Managers spend less time resolving setup issues - Cross-functional coordination between Growth, Finance, Subcontracts, Contracts, and Operations improves - Transition processes are consistently followed and trusted What you bring: We require: - 7+ years of experience in operations, program management, transition management, or a related cross-functional role, including 2+ years leading transition or operational readiness efforts - Experience with federal contracting proposal and contracting processes. - Experience with contract/subcontract lifecycle (proposal, award, transition, execution) - Experience working with program tracking tools (e.g., JIRA or similar systems) - Experience leading multi-stakeholder efforts across business and delivery teams, including influencing senior stakeholders without direct authority - Strong organizational, tracking, and documentation skills - Ability to identify gaps, risks, and dependencies in complex workflows - Sound judgment operating independently in a fast-paced, evolving environment, with the ability to make decisions and escalate appropriately Nice to have: - Active U.S. security clearance (Secret or above) - PMP, Agile, or equivalent program management certification - Experience with federal services contracts (cost-plus, T&M, FFP) and associated transition requirements - Prior experience standing up or scaling a transition/readiness function Work Environment: Remote with occasional travel as required (up to 10%). Compensation and Benefits: Salary range: $75,000 to $98,000 - Competitive salary based on experience - Performance bonus eligibility - 401k with company match - Medical, dental, and vision coverage - Life and disability insurance - Health Savings Account - Professional development programs - Employee referral bonus program Why Trilogy Innovations At Trilogy Innovations, we believe strong teams build meaningful solutions. We deliver high quality systems and software engineering services across public and private sectors, supporting complex and mission critical environments with integrity, collaboration, and care. Since 2010, our talented team has partnered with organizations such as the FBI, U.S. Air Force, NASA, Department of Education, Department of Energy, DHS, SOCOM, and leading private sector clients. We are known for combining technical excellence with a thoughtful, people first approach. At Trilogy, you will work alongside smart, committed professionals in a supportive, learning oriented environment. We value innovation, accountability, and continuous growth, and we encourage our people to bring both expertise and humanity to the work they do. If you are looking to contribute to impactful work while growing your skills in a collaborative and forward-thinking organization, Trilogy Innovations is a place where you can do just that. Trilogy Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicant Privacy Notice Trilogy Innovations, Inc. collects and processes personal information you provide when applying for a position through our careers site, which is powered by JazzHR. This may include your contact details, resume, work history, qualifications, and information obtained through interviews, references, and background checks, where permitted by law. We use this information to evaluate your application, communicate with you, verify your qualifications, and support our recruiting and hiring processes. If you are selected for a role, your information may be used for onboarding and employment purposes. Your information may be shared with authorized Trilogy personnel and trusted service providers, including our applicant tracking system, JazzHR. We may also disclose information where required by law or to protect our business and operations. We retain applicant information for as long as necessary to support recruiting activities and comply with legal requirements, typically up to two years after your application is no longer active. You may have the right to access, correct, or request deletion of your personal information, subject to applicable law. You may also update your information through your candidate profile.