Title: Program Transition and Operations Lead Location: Remote Department: Business Operations Full Time Business Operations Experienced Program Transition and Operations Lead About Trilogy Innovations At Trilogy Innovations, we are committed to driving meaningful change for our customers and communities through smart, innovative technology that solves real problems. As a growing systems and software engineering company, we partner across public and private sectors to modernize enterprise systems, strengthen security, and deliver high value solutions. We are scaling with purpose, investing in our people, processes, and platforms as we expand. We work hard, think creatively, and value every perspective as we push boundaries and build systems that matter. Who you are The Program Transition & Operations Lead is responsible for ensuring continuity, readiness, and visibility across the contract lifecycle—from proposal submission through transition and into steady-state operations. This role sits between Growth and Delivery, with a primary focus on the transition from awarded work to executable programs. The Lead ensures that contracts, staffing, systems, and operational requirements are in place prior to contract start, and that risks and gaps are identified and addressed early. The role does not own delivery execution or contract negotiation. Instead, it enables both by establishing structure, enforcing process discipline, and ensuring that programs are operationally ready to perform on day one. The Program Transition & Operations Lead reports to the Senior Vice President of Operations and operates as a cross-functional partner to Growth, Contracts, Program Management, and Operations. The role is aligned within Operations but supports enterprise-wide execution readiness and program visibility. What you will do: Operational Infrastructure and Readiness - Design, implement, and maintain operational processes and standards that support scalable delivery - Develop and maintain operational playbooks, governance frameworks, and internal controls - Ensure consistent operational practices across programs and teams - Identify and resolve systemic operational gaps that impact delivery readiness Transition Planning and Execution - Own and direct pre-award and transition activities from proposal submission through contract start, setting the standard for how transitions are run across the company. - Develop, implement, and own Pre-Award and Transition Plans include to identify, document, and track proposal commitments and customer requirements. - Coordinate transition planning efforts across Business Development, Contracts, Subcontracts, Program Management, Finance and Operations ensuring transition milestones and customer directed Service Level Agreements (SLAs) are achieved - Communicate the Pre-award and/or Transition plan and status to all company and partner stakeholders. - Ensure all required artifacts (contracts, subcontracts, staffing plans, onboarding requirements, systems setup) are complete prior to execution - Identify and escalate readiness gaps that could impact successful program start Program Readiness and Risk Management - Identify, document, and track program-level risks, dependencies, and assumptions - Ensure alignment between proposal commitments, customer requirements, subcontractor commitments and operational readiness - Validate that staffing, security, and contractual elements are in place prior to program launch - Surface risks early and clearly to Operations leadership, with recommended mitigations and clear accountability for resolution Operational Tracking and System of Record - Maintain system(s) of record (e.g., JIRA or equivalent) for pre- award, transition and program readiness tracking - Track key activities, milestones, and dependencies across transition and early operations - Provide real-time visibility into program readiness status for leadership - Ensure consistent documentation of decisions, actions, and outstanding items Cross-Functional Coordination - Facilitate coordination between Growth, Contracts, Subcontracts, Program Management, and Operations teams - Support clear and structured handoffs from Business Development, Program Management, and Operations - Align stakeholders on transition timelines, responsibilities, and expectations - Act as a central point of coordination to prevent gaps in ownership Contract Start and Early Operations Support - Support program kickoff readiness and onboarding activities - Ensure contract/subcontract execution, personnel onboarding, subcontractor onboarding, and system setup are complete at contract start - Assist Program Managers and Operations during early-stage execution to resolve setup issues and stabilize operations - Conduct, capture, and document lessons learned with all stakeholders to improve future transitions Process Discipline and Continuous Improvement - Build, refine, and scale the transition and readiness function as the company grows, establishing it as a repeatable capability - Identify recurring breakdowns in transition, staffing, or contract/subcontractor setup - Strengthen repeatable frameworks that reduce operational risk at contract start - Reinforce a culture of accountability, clarity, and execution readiness What Success Looks Like (First 6 to 12 Months) - Develop, and implement a repeatable Pre-Award and Transition Plans - Programs transition from award to execution with fewer delays and gaps - Contract/Subcontracts starts are organized, predictable, and fully prepared - Risks and readiness issues are identified and resolved earlier - Clear visibility exists into transition status and program readiness - Program Managers spend less time resolving setup issues - Cross-functional coordination between Growth, Finance, Subcontracts, Contracts, and Operations improves - Transition processes are consistently followed and trusted What you bring: We require: - 7+ years of experience in operations, program management, transition management, or a related cross-functional role, including 2+ years leading transition or operational readiness efforts - Experience with federal contracting proposal and contracting processes. - Experience with contract/subcontract lifecycle (proposal, award, transition, execution) - Experience working with program tracking tools (e.g., JIRA or similar systems) - Experience leading multi-stakeholder efforts across business and delivery teams, including influencing senior stakeholders without direct authority - Strong organizational, tracking, and documentation skills - Ability to identify gaps, risks, and dependencies in complex workflows - Sound judgment operating independently in a fast-paced, evolving environment, with the ability to make decisions and escalate appropriately Nice to have: - Active U.S. security clearance (Secret or above) - PMP, Agile, or equivalent program management certification - Experience with federal services contracts (cost-plus, T&M, FFP) and associated transition requirements - Prior experience standing up or scaling a transition/readiness function Work Environment: Remote with occasional travel as required (up to 10%). Compensation and Benefits: Salary range: $75,000 to $98,000 - Competitive salary based on experience - Performance bonus eligibility - 401k with company match - Medical, dental, and vision coverage - Life and disability insurance - Health Savings Account - Professional development programs - Employee referral bonus program Why Trilogy Innovations At Trilogy Innovations, we believe strong teams build meaningful solutions. We deliver high quality systems and software engineering services across public and private sectors, supporting complex and mission critical environments with integrity, collaboration, and care. Since 2010, our talented team has partnered with organizations such as the FBI, U.S. Air Force, NASA, Department of Education, Department of Energy, DHS, SOCOM, and leading private sector clients. We are known for combining technical excellence with a thoughtful, people first approach. At Trilogy, you will work alongside smart, committed professionals in a supportive, learning oriented environment. We value innovation, accountability, and continuous growth, and we encourage our people to bring both expertise and humanity to the work they do. If you are looking to contribute to impactful work while growing your skills in a collaborative and forward-thinking organization, Trilogy Innovations is a place where you can do just that. Trilogy Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicant Privacy Notice Trilogy Innovations, Inc. collects and processes personal information you provide when applying for a position through our careers site, which is powered by JazzHR. This may include your contact details, resume, work history, qualifications, and information obtained through interviews, references, and background checks, where permitted by law. We use this information to evaluate your application, communicate with you, verify your qualifications, and support our recruiting and hiring processes. If you are selected for a role, your information may be used for onboarding and employment purposes. Your information may be shared with authorized Trilogy personnel and trusted service providers, including our applicant tracking system, JazzHR. We may also disclose information where required by law or to protect our business and operations. We retain applicant information for as long as necessary to support recruiting activities and comply with legal requirements, typically up to two years after your application is no longer active. You may have the right to access, correct, or request deletion of your personal information, subject to applicable law. You may also update your information through your candidate profile.

Title: Director, Web Operations Location: USA - Remote - Massachusetts remote type Remote locations USA - Remote time type Full time Job Description: About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com. Job Description: Overview The Director, Web Development is responsible for leading the strategy, operations, governance, and evolution of insightsoftware’s global web ecosystem. This role oversees the teams, processes, platforms, and external partners responsible for delivering scalable, high-performing digital experiences that support pipeline generation, brand awareness, customer engagement, and digital transformation initiatives across the organization. Reporting to the VP, Digital Marketing, this individual serves as the operational leader for all web-related initiatives and is responsible for ensuring the company’s web presence effectively supports marketing, brand, product, and business objectives. This role leads cross-functional teams spanning web development, SEO, and content management while partnering closely with Brand, Product Marketing, Demand Generation, Marketing Operations, IT, and external agencies to drive execution excellence, operational scalability, and continuous optimization across the web ecosystem. This is a strategic leadership and operational management role focused on directing teams and overseeing execution rather than hands-on development work. What You’ll Do Web Operations & Digital Experience Leadership - Lead the overall strategy, governance, prioritization, and operational management of insightsoftware’s web ecosystem across corporate, product, campaign, and acquired web properties. - Serve as the primary point of contact for the VP, Digital Marketing on all web operations, infrastructure, platform, and development-related initiatives. - Translate marketing and business objectives into scalable web roadmaps, operational priorities, and execution plans. - Ensure the website ecosystem supports organizational goals related to pipeline generation, customer experience, brand evolution, SEO visibility, and conversion optimization. - Partner cross-functionally with Product Marketing, Demand Generation, Brand, Operations, IT, and RevOps teams to align website strategy with broader company initiatives. - Support major digital transformation initiatives including rebrands, website consolidations, platform modernization, and acquisition integrations. - Drive operational visibility and accountability across all web-related initiatives and workstreams. Team Leadership & Operational Management - Lead and develop a multidisciplinary web organization spanning web development, SEO, content operations, and technical web support functions. - Oversee workload prioritization, resource allocation, intake management, and execution processes across the web team. - Establish and maintain scalable workflows, SOPs, SLAs, governance models, and QA processes to improve operational efficiency and consistency. - Manage and coordinate external development agencies, CRO partners, contractors, and overflow resources as needed. - Facilitate alignment between internal stakeholders and technical teams to ensure projects are delivered effectively and aligned to business priorities. - Build operational processes that support scalability, faster execution, improved communication, and cross-functional transparency. - Provide leadership during periods of high operational complexity, including major launches, migrations, and rebranding initiatives. Website Platform & Infrastructure Oversight - Provide strategic oversight for website platforms, CMS environments, hosting infrastructure, integrations, and supporting martech systems. - Partner with internal technical teams and external vendors to ensure web properties remain stable, secure, scalable, and optimized. - Oversee the prioritization and resolution of website bugs, technical issues, performance bottlenecks, and platform enhancements. - Ensure websites follow modern standards related to accessibility, responsive design, SEO, UX/UI, privacy, and performance optimization. - Support governance and oversight of CMS management, deployment coordination, release planning, and web infrastructure changes. - Partner with IT and platform teams on DNS management, security protocols, hosting environments, and infrastructure modernization efforts. - SEO, AEO, CRO & Website Optimization - Partner with SEO, analytics, and CRO stakeholders to continuously improve website visibility, engagement, conversion rates, and customer journeys. - Oversee implementation of technical SEO best practices including site architecture, redirects, taxonomy, metadata standards, schema markup, and page performance optimization. - Support experimentation and personalization initiatives in partnership with internal stakeholders and external optimization agencies. - Ensure website performance and user experience improvements are incorporated into operational planning and prioritization processes. - Partner with analytics and reporting teams to support accurate website tracking, attribution, and performance measurement. - Website Migration & Integration Leadership (as needed) - Lead operational coordination for acquired website migrations, platform consolidations, and digital integration initiatives as needed. - Oversee migration planning related to redirects, content consolidation, taxonomy alignment, SEO preservation, and platform transitions. - Support the transition from legacy web environments into modern web architectures and CMS ecosystems. - Help establish scalable governance and operational models capable of supporting a growing multi-brand web ecosystem. Skills & Qualifications - Proven experience leading enterprise web operations, website management, or digital platform teams within a complex organization. - Strong understanding of modern website ecosystems, CMS platforms, web infrastructure, SEO, CRO, and digital experience best practices. - Experience overseeing modern CMS and headless CMS environments such as Storyblok, Contentful, WordPress, or similar platforms. - Familiarity with modern web frameworks and architectures such as Astro, React, or equivalent technologies. - Strong operational leadership and project management skills with the ability to manage multiple concurrent initiatives and stakeholders. - Experience building scalable operational processes, governance frameworks, and intake/prioritization models. - Experience managing external development agencies, vendors, and distributed technical resources. - Strong understanding of technical SEO, web accessibility, website performance optimization, and UX/UI principles. - Ability to translate business priorities into actionable operational plans and web initiatives. - Excellent communication, stakeholder management, and cross-functional collaboration skills. - Experience operating within B2B SaaS or high-growth technology organizations strongly preferred. - Familiarity with enterprise marketing technology ecosystems including Salesforce, Pardot, Google Analytics, tag management systems, and attribution/reporting platforms preferred. Minimum Experience - 7+ years of experience leading website operations, web platforms, or digital experience functions. - 5+ years of people leadership and team management experience. - Experience overseeing enterprise-level or multi-brand website ecosystems preferred. - Experience supporting website migrations, platform consolidations, or digital transformation initiatives preferred. - Experience working closely with SEO, AEO CRO, analytics, and digital marketing teams. - Experience managing agency and vendor relationships. - Bachelor’s degree in Digital Marketing, Information Systems, Web Technologies, Business, or related field preferred. The salary range in United States of America for this position is 160,000.00 to 201,000.00 USD Annual. Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target. We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process. Additional Information All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team:Work With Us insightsoftware About Us:Hear From Our Team Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

• Manage daily administrative and operational activities to support efficient business operations. • Maintain accurate records, documentation, and reporting systems. • Prepare contracts, business documents, and data entry tasks with a high level of accuracy. • Provide general operational support across the business as required. • Coordinate contractor onboarding activities and ongoing engagement initiatives. • Support contractor communication and relationship management processes. • Ensure contractor-related administration is completed accurately and on time. • Manage scheduling requirements and calendar coordination. • Facilitate internal communication and coordination across teams. • Support leadership and stakeholders with administrative and operational requirements. • Coordinate travel arrangements and support cost-effective planning activities. • Assist with ad hoc business requirements and priority requests. • Collaborate with leadership to identify operational inefficiencies. • Recommend and implement practical improvements to workflows and business processes. • Contribute to the ongoing optimisation of systems, procedures, and operational effectiveness.

Coordinator, Global Digital Operations HybridPublishingFull time New York, New York, United States Overview Description Job Title: Coordinator, Global Digital Operations Department: Global Digital Business Reporting To: Matt Rose Location: New York, United States Hybrid Working: 3 days in your local office Full-time | Permanent The Role As Kobalt’s Global Digital Business team continues to evolve and grow, we are negotiating increasingly sophisticated deals, managing a heightened volume of partnerships, and adapting to new markets and products that are coming to market across the world. The Coordinator, Global Digital Operations will drive optimization and claiming across a diverse range of User-Generated Content (UGC) partnerships (including YouTube, Meta, and TikTok) while acting as the organizational backbone of the Global Digital Operations team. Beyond tracking key deliverables and managing workflows throughout the partnership lifecycle, you will proactively design and implement better systems to maximize our operational efficiency. What You’ll Do - You coordinate digital rights operations, including managing asset claims within various rights management systems, executing takedown requests across digital platforms, and acting as a primary point-of-contact with external rights management vendors. - You act as a systems-builder for the team, actively identifying ways to improve how we work by designing, implementing, and managing better operational workflows, maintaining highly organized records, and building a clear internal knowledge base. - You navigate partner platforms as well as internal tools to identify revenue gaps, at-risk assets, and optimization opportunities. - You handle pre- and post-deal administrative requests, providing dedicated organizational support to the Global Digital Business team and supporting the ongoing administration of digital partnerships. - You assist on projects related to the resolution of conflicts, claim disputes, and internal/external Data Quality Initiatives (DQI). - You proactively identify and resolve ownership overlaps and disputes with other publishers and rights societies. - You provide support for the team's data projects by collecting and organizing key metrics. - You collaborate closely with the senior digital team by gathering insights, helping to create deal models, and providing strategic recommendations. What You’ll Bring Preferred: - You have relevant work experience in digital music operations at a publisher, rights society, record label, distributor, or digital platform. - You possess a solid understanding of the music publishing industry, a love of music, and a strong desire to work at a progressive publisher representing some of the greatest talent in the world. - You are highly organized, detail-oriented, and possess a systems-thinking mindset—always looking for ways to build better processes and keep the team running smoothly across multiple complex projects. - You can demonstrate an in-depth understanding of the digital music landscape, including trends, key players, and market dynamics. - You know the ins and outs of the leading content management systems (YouTube CMS, Meta Rights Manager, and TikTok Media Match). - You have excellent verbal and written communication skills for collaborating with internal teams and external partners. - You have an ability to work across a multifunctional team successfully with experience navigating complex problems while partnering with all levels of the organization. Additional Skills That Could Add Value: - You possess strong analytical capabilities with the ability to interpret complex data and identify trends, with SQL query experience being a strong plus. - You are forward-thinking and AI-native, with hands-on experience using Large Language Models (LLMs) and a proactive approach to utilizing AI tools to streamline workflows. What Success Looks Like By Month 3: You’ll have developed a strong understanding of Kobalt’s digital operations workflows, rights management systems, and UGC partnerships. You’ll be confidently supporting day-to-day operational processes, managing administrative tasks, and building familiarity with partner platforms and internal systems. By Month 6: You’ll independently manage core operational workflows across digital partnerships, proactively identifying optimization opportunities, resolving issues, and contributing to improvements in team processes and documentation. By Year 1: You’ll be a trusted operational partner within the Global Digital Business team, confidently managing complex digital rights workflows, supporting large-scale partnerships, and contributing strategic insights that improve efficiency and revenue optimization across the function. Key Behaviours for Success Systems Thinking: Continuously looks for ways to improve workflows, build scalable processes, and enhance operational efficiency across the team. Problem Solving & Initiative: Proactively identifies issues, investigates discrepancies, and drives solutions in a fast-moving operational environment. Adaptability: Thrives in an evolving digital landscape, remaining agile and responsive to new products, partnerships, and technologies. Interview Process Recruiting team Senior Director, Global Digital Strategy & Operations VP, Global Digital Business and Global Media We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way. Why Choose Us At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag’n’Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts). We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology. Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we’re happy to help. If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge! IMPORTANT NOTICE Applicants must be eligible to work in the United States. A full background check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law. The range provided is for NYC-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NYC may differ based on the cost of labor in that location. Pay range: $23.08 -$24.76 p/hr Kobalt Music collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details. Kobalt Music does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.