Workana logo
Workana

The largest platform for hiring top remote talent from Latin America.

Gen AI Software Engineer

AI EngineerMachine Learning EngineerFull TimeRemoteMid LevelTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

10 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Gen AI Software Engineer

Workana

Role Description We are seeking a GenAI / Applied AI Software Engineer to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments. This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment. You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions. What You’ll Work On - AI-powered voice agents and conversational AI - Sentiment analysis and conversation intelligence - Backend automation and workflow orchestration - AI-assisted redaction of sensitive data (e.g., credit cards) - Data pipelines feeding AI systems - Integration of AI tools into existing enterprise systems - Design and implement applied AI solutions in production environments - Integrate LLMs, AI services, and automation tools into business workflows - Collaborate on system architecture across multi-cloud environments (AWS/Azure) - Build scalable, secure, and compliant solutions - Evaluate and integrate new AI tools pragmatically and cost-effectively - Contribute code directly and participate in technical decision-making Qualifications - 5+ years backend/software engineering experience (Python preferred) - Proven experience implementing AI solutions in real business contexts - Experience with APIs and system integrations (FastAPI or similar) - Familiarity with cloud environments (AWS and/or Azure) - Understanding of data privacy and security best practices - Ability to work independently with minimal onboarding - Strong problem-solving mindset and pragmatic thinking - Experience in contact centers, BPO, or CX tech - Familiarity with workflow tools (Power Automate, Logic Apps, n8n) - Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG) Requirements - Nice-to-have: Experience with Amazon Connect or voice AI systems - Exposure to compliance frameworks (SOC, PCI) - C# experience

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Unit4 logo

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Fuku logo

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Hilton logo

Lead Cloud AI Platforms Engineer

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A global hotel management company in business since 1919, Hilton strives to be "the world's most hospitable company by positively impacting guests, team members, and communities."

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Jerry.ai logo

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Jerry.ai

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Job Closed