• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures. • Provide timely and effective user support via phone and ticketing system. • Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration. • Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows. • Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement. • Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs. • Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

Role Description Support on implementing the strategy related to the LATAM Internal Controls environment, focused on identifying process deficiencies and defining adequate action plans, coordinating their implementation. - Located in Brazil and traveling to all countries where Stryker operates in the region, he / she is a key interlocutor and must work effectively with inter-functional partners. - Coordinates the implementation of policies and procedures of Stryker, seeking standardization of processes in the LATAM region. - Support on conducting a regular local risk assessment and update matrix of controls appropriately. - Conducts the internal control testing program for all LATAM. - Support to maintain a framework of local procedures, delegations of authority and segregation of tasks in accordance with the Group's Policies and Standards. - Monitoring internal control issues. - Support the Internal Audit teams during local audits in LATAM countries. - Coordinate training plans at the regional level. Qualifications - Bachelor’s degree: Bachelor Administration, Accounting or Finance related areas. - Previous experience in external and / or internal audit or Internal Controls. - Knowledge of internal control principles. - Advanced English and Spanish skills. Requirements - "Big 4" audit experience will be considered. - Demonstrated ability to define and implement a risk assessment and monitoring program. - Travel Percentage: Up to 50%.

Role Description Provides essential project support and in-sourced and outsourced resource management tasks for IT Professional Services Projects. As a member of the Resource Management Office (RMO), this specialist will also be required to independently monitor, update, and close engagements and maintain digital records of project-related activity in accordance with standard operating procedures. - Assists the Project Management Office team members by performing project support duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to: - Assists with sourcing and processing subcontractor quotes and contracts. - Handles resource schedule management for assignment of engineers and/or contractors to projects; aiding with project preparation, monitoring, and administrative support. - Creates and processes project engagements in PSA software including contracts, change requests, and other modifications. - Maintains continuous focus on customer service and quality assurance. - Assists Sales Account Executives with onboarding new contracts into our service delivery application to enable assignment of resources, project initiation, and billing activity. - Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values. - Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Qualifications - Associate’s Degree (or higher) in Business Management, Project Management, or Information Technology preferred. - Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook. - Minimum 3 years’ professional experience preferably with knowledge of resource management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.). - Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery). - None required, however any industry recognized certifications in Resource Management (RMI), Project Management (PMI), Information Technology, or Microsoft Office training are beneficial. Requirements - Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations). - Ability to recognize project improvement areas and adapts well to an ever-changing environment. - Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture. - Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. - Strong planning and organization skills; detail oriented with attention to accuracy. - Flexibility and willingness to embrace change in a high volume, fast paced environment. - Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. - Maintains high integrity with strong ethics and business values. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. - The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. - The employee may also occasionally lift and/or move up to 10 pounds. Salary Range $42,000-$52,500

Role Description Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in people's lives and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages our team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. - Designs solutions by producing various complex models that describe each component sufficiently to form a blueprint of the solution to be implemented. May provide guidance to more junior team members. - Assesses requirements and relevant business and IT data to identify opportunities to create business value, and assists in the translation of these into an effective solutions architecture. - Reviews the full systems architecture currently in place and works with the technical teams to recommend solutions to improve it. Assesses the compatibility, integration and technical specifications of multiple products/services/architecture components to recommend appropriate, timely and necessary improvements or enhancements. - Executes competitive analyses and market validation activities, such as benchmarking, trend analysis and prototype testing. Assesses viability of basic product features. - Executes troubleshooting for problems of medium to high complexity and supports through program and solution architecture lifecycles, escalating where necessary. - Leads architecture development for small projects and supports architectural efforts for large projects (e.g., a project module or existing technology map review) or complex components of projects. Qualifications - Requires specialized conceptual and practical knowledge in own discipline or field and comprehensive understanding of related disciplines. - Solves complex and diverse problems. - Works independently, receives minimal guidance. - Leads projects or project steps within a broader or cross-functional project or may have accountability for ongoing activities or objectives. - Contributes to process improvements. - Acts as a resource for and supports the development of colleagues with less experience. - Impacts the ongoing achievement of customer, operational, project/program or key business/organizational/service objectives and recommends improvements within area of responsibility. - Explains difficult or sensitive information to facilitate productive discussion; works to build consensus. Benefits Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.