Logicalis

Role Description Provides essential project support and in-sourced and outsourced resource management tasks for IT Professional Services Projects. As a member of the Resource Management Office (RMO), this specialist will also be required to independently monitor, update, and close engagements and maintain digital records of project-related activity in accordance with standard operating procedures. - Assists the Project Management Office team members by performing project support duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to: - Assists with sourcing and processing subcontractor quotes and contracts. - Handles resource schedule management for assignment of engineers and/or contractors to projects; aiding with project preparation, monitoring, and administrative support. - Creates and processes project engagements in PSA software including contracts, change requests, and other modifications. - Maintains continuous focus on customer service and quality assurance. - Assists Sales Account Executives with onboarding new contracts into our service delivery application to enable assignment of resources, project initiation, and billing activity. - Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values. - Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Qualifications - Associate’s Degree (or higher) in Business Management, Project Management, or Information Technology preferred. - Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook. - Minimum 3 years’ professional experience preferably with knowledge of resource management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.). - Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery). - None required, however any industry recognized certifications in Resource Management (RMI), Project Management (PMI), Information Technology, or Microsoft Office training are beneficial. Requirements - Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations). - Ability to recognize project improvement areas and adapts well to an ever-changing environment. - Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture. - Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. - Strong planning and organization skills; detail oriented with attention to accuracy. - Flexibility and willingness to embrace change in a high volume, fast paced environment. - Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. - Maintains high integrity with strong ethics and business values. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. - The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. - The employee may also occasionally lift and/or move up to 10 pounds. Salary Range $42,000-$52,500

Role Description In unserer Business Unit Security & Data Center Networking unterstützt du als Solution Engineer (all genders) im Bereich Professional Services unsere Großkunden beim stabilen, sicheren und performanten Betrieb ihrer Data-Center-Netzwerke. Dein Fokus liegt klar auf technischem Netzwerk-Engineering im Enterprise-Umfeld. - Analyse einer komplexen RZ-Netzinfrastruktur zur Überführung in ein Cisco ACI Netzwerkdesign - Unterstützung bei der Durchführung der Migration der bestehenden RZ-Netzinfrastruktur in ein Cisco ACI Netzwerk - Erarbeitung und Testen von (Teil)lösungen in Bezug auf die Zusammenführung der verschiedenartigen Netzwerkinfrastrukturen - Prüfung und Umsetzung der Anbindung einer Cisco ACI Umgebung an Serverinfrastrukturen - Unterstützende/beratende Tätigkeit bei Designfragen im Cisco ACI Umfeld - Durchführung bzw. Unterstützung bei Netzwerkkonfigurationen unter Verwendung einer IAC (Infrastructure as Code) Umgebung - Unterstützung bei der Defectanalyse und –Behebung in einem komplexen Netzwerkumfeld - Enge Zusammenarbeit mit dem Netzwerkteam des Kunden und den technischen Verantwortlichen - Wissenstransfer/Übergabe an den Betrieb - Kommunikation und Abstimmung zum Hersteller Cisco Qualifications - Sehr gute analytische und konzeptionelle Fähigkeiten - Fundierte Kenntnisse im Bereich Cisco Datacenter Netzwerk Infrastrukturen, insbesondere Cisco ACI - Sehr gute Kenntnisse bei Routing Protokollen (MP BGP, OSPF) - Erfahrungen bei der Migration von komplexen RZ Netzwerken des Herstellers Cisco - Erfahrungen mit der Automatisierung von Netzinfrastrukturen, idealerweise hier Kenntnisse von Ansible, Python, sowie Git und Jenkins - Eigenständige Arbeitsweise - Kommunikationsstark im Umgang mit dem Kunden - Eine Zertifizierung im Cisco Netzwerk Umfeld (CCIE oder CCNP Datacenter oder Routing/Switching) ist von Vorteil - Erfahrungen mit Netzkomponenten des Herstellers Juniper sind von Vorteil - Berufserfahrung im Bereich Netzwerk Engineering - Erfahrungen mit agilen Arbeitsmethoden und Projekterfahrung im Netz-Umfeld - Gute Deutsch- und Englischkenntnisse Benefits - Attraktive Vergütung – leistungsgerecht und entsprechend deiner Qualifikation - Mobiles & hybrides Arbeiten – 100 % Remote möglich, jederzeit willkommen in unseren Offices (außer im Warehouse) - Workation – bei geeigneter Infrastruktur problemlos realisierbar innerhalb Europas - EGYM Wellpass – Zugang zu zahlreichen Sport- und Wellnessangeboten - Fort- und Weiterbildung – individuell und umfassend gefördert - Offenes & kollegiales Betriebsklima – kurze Entscheidungswege, flache Hierarchien - Betriebliche Altersvorsorge – über den Regelsatz hinaus bezuschusst ab Tag 1 – optimale Vorsorge für deine Zukunft - Employee Assistance Program (meinEAP) – anonyme und kostenlose Beratung für dich und deine Angehörigen – 24/7 erreichbar - Corporate Benefits – Top-Angebote von über 100 Partnern – spare bares Geld - Job Rad – nutze das Fahrrad-Leasing-Angebot und bleibe mobil und umweltfreundlich unterwegs - Kultur & Kommunikation – Instant Feedback Tool Peakon – für ein besseres Miteinander und kontinuierliche Verbesserung

Summary Closes profitable sales of technology-based solutions for customer business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations. Essential Duties and Responsibilities - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high-level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems. - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education - Bachelor's Degree in related field. Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition, and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications. Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative). Salary Compensation Range: $50,000 to $80,000 plus uncapped commission.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Architects and authors System Security Plans (SSPs), the "source of truth" for the client's security posture, detailing exactly how each NIST 800-171 control is implemented. - Develops and manages the Plan of Action and Milestones (POAM), tracking every deficiency and guiding the client’s IT team through remediation. - Drafts all formal security policies, ensuring they are not just "templates" but functional, defensible documents that reflect the client’s real-world operations. - Designs and facilitates annual Incident Response (IR) and Disaster Recovery (DR) tabletop drills. - Leads the Evidence Collection phase, verifying that the client’s logs and configurations meet the rigorous sufficiency standards of a C3PAO auditor. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Qualifications - Bachelor’s degree in a related field. - Compliance Enclaves: Advising on how to segment CUI to limit audit scope and cost. - FIPS 140-2/3 Validation: Verifying that encryption modules (VPNs, Wi-Fi, Storage) meet federal standards. - Network Architecture: Interpreting network diagrams and identifying gaps in boundary protection and data flow. Previous Network Engineer or Administrator experience is valued. - Log Logic: Knowing exactly what a "passing" audit log looks like for MFA, access control, and system monitoring. - Framework Expert: Mastery of CMMC 2.0 (Level 2) and NIST SP 800-171. - Technical Writing: Superior ability to write clear, audit-proof documentation (SSPs, SOPs, and Policies). - Knowledge of SOC2, ISO 27001, HIPAA, or GDPR. - Certifications: CCP (CMMC Certified Professional), CISA, Security + Requirements - Ability to work with C-Suite Executives and across client technical teams throughout the consulting process. - Portfolio Management: Proven ability to manage ~10 concurrent clients/projects without sacrificing quality or missing milestones. - Ability to manage through high level of ambiguity and multiple requests from variety of sources. - Ability to work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes. - Outstanding technical/business communication skills. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. - The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. - The employee may occasionally lift and/or move up to 10 pounds. Salary Compensation Range $90,321 - $121,934

Summary Coordinates renewal opportunities with Logicalis Account Executive and Renewals Sales Specialist, assisting in execution of overall strategy and sales plan that meets customer refresh as well as contract renewal needs. Quotes and manages lifecycle of vendor’s hardware and software maintenance renewals and/or actively closes complementary vendor products. Balances multiple responsibilities, develops positive and productive relationships with internal team members and is adaptable with focus on process improvement. Essential Duties and Responsibilities - Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close. - Attains quarterly bookings targets and overall renewal and expansion metrics. - Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade. - Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate. - Develops positive and productive relationship with internal and external clients, working with them throughout the review process. - Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value. - Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction. - Assists with billing issues as needed. - Participates in strategy and planning discussions. - Tracks non-renewal, pending, and lost renewals including reasons for cancellation. - Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: - Associate’s Degree in a related field. Experience / Technical Requirements - 3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing. - Knowledge of support contracts and maintenance renewals. - Experience with sales measured by quota performance. - Familiarity with contracts and terms of service. - Successful background in direct and partner sales models. - Government (SLED/EDU) experience. - Proficient use of all Microsoft Office applications and CRM systems. Certifications - Vendor specific certifications. Other Skills and Abilities - Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem. - Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners. - Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction. - Ability to collaborate and work in team environment. - Coachable; creative problem solver; detail oriented. - Strong desire and willingness to learn. - Excellent communication skills – oral and written presentation abilities. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to follow through with tasks/projects/troubleshooting with minimal supervision. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $50,500-$63,000

*THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & PORTUGUESE* Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities - Provides support via phone, e-mail and chat to employees of corporate clients. - Assists users in troubleshooting Outlook. - Provides support for Microsoft Operating Systems (Windows7, Windows 10). - Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). - Provides support for mobile devices including configuration and email sync. - Handles 50-60 issues per day efficiently and appropriately. - Maintains regular and punctual attendance. - Utilizes Active Directory database to reset network passwords. - Assists users in adding and changing network printers. - Provides technical support for VPN connectivity issues. - Controls user’s computers utilizing remote access tools. - Troubleshoots remote access connectivity problems. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. ​ - Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education - Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: - 1 year experience in call center or service desk environment. - Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support – multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. - Effective troubleshooting and documentation skills - Experience navigating a knowledgebase - Proficient use of Microsoft Office applications. Certifications - None Other Skills and Abilities - Strong technical and client interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. - Excellent oral, written, technical, and business communication skills. - Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hr