• Strategic Prospecting: Identify and research high-potential enterprise and mid-market accounts, focusing on decision-makers in IT, DevOps, and Infrastructure. • Multi-Channel Outreach: Execute a high-volume outreach strategy including 50–60 cold calls per day, personalized emailing, and LinkedIn networking. • Technical Discovery: Conduct initial discovery calls to assess tech stacks, cloud environments, and data center needs using BANT or MEDDPIC frameworks. • Solution Mapping: Effectively communicate the value of complex solutions (Servers, Cloud, Storage, Networking, Cybersecurity) to both technical CTOs and non-technical stakeholders. • Pipeline Management: Drive a consistent pipeline with a target of 15 qualified meetings per month and a monthly revenue target of £100,000. • Full-Cycle Engagement: Manage leads through the qualification process, including closing, upselling, cross-selling, and account management. • Market Intelligence: Stay ahead of industry trends like Hybrid Cloud, Edge Computing, and AI to provide expert-led consultations.

• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures. • Provide timely and effective user support via phone and ticketing system. • Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration. • Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows. • Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement. • Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs. • Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

Role Description Support on implementing the strategy related to the LATAM Internal Controls environment, focused on identifying process deficiencies and defining adequate action plans, coordinating their implementation. - Located in Brazil and traveling to all countries where Stryker operates in the region, he / she is a key interlocutor and must work effectively with inter-functional partners. - Coordinates the implementation of policies and procedures of Stryker, seeking standardization of processes in the LATAM region. - Support on conducting a regular local risk assessment and update matrix of controls appropriately. - Conducts the internal control testing program for all LATAM. - Support to maintain a framework of local procedures, delegations of authority and segregation of tasks in accordance with the Group's Policies and Standards. - Monitoring internal control issues. - Support the Internal Audit teams during local audits in LATAM countries. - Coordinate training plans at the regional level. Qualifications - Bachelor’s degree: Bachelor Administration, Accounting or Finance related areas. - Previous experience in external and / or internal audit or Internal Controls. - Knowledge of internal control principles. - Advanced English and Spanish skills. Requirements - "Big 4" audit experience will be considered. - Demonstrated ability to define and implement a risk assessment and monitoring program. - Travel Percentage: Up to 50%.

Role Description Provides essential project support and in-sourced and outsourced resource management tasks for IT Professional Services Projects. As a member of the Resource Management Office (RMO), this specialist will also be required to independently monitor, update, and close engagements and maintain digital records of project-related activity in accordance with standard operating procedures. - Assists the Project Management Office team members by performing project support duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to: - Assists with sourcing and processing subcontractor quotes and contracts. - Handles resource schedule management for assignment of engineers and/or contractors to projects; aiding with project preparation, monitoring, and administrative support. - Creates and processes project engagements in PSA software including contracts, change requests, and other modifications. - Maintains continuous focus on customer service and quality assurance. - Assists Sales Account Executives with onboarding new contracts into our service delivery application to enable assignment of resources, project initiation, and billing activity. - Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values. - Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Qualifications - Associate’s Degree (or higher) in Business Management, Project Management, or Information Technology preferred. - Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook. - Minimum 3 years’ professional experience preferably with knowledge of resource management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.). - Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery). - None required, however any industry recognized certifications in Resource Management (RMI), Project Management (PMI), Information Technology, or Microsoft Office training are beneficial. Requirements - Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations). - Ability to recognize project improvement areas and adapts well to an ever-changing environment. - Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture. - Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. - Strong planning and organization skills; detail oriented with attention to accuracy. - Flexibility and willingness to embrace change in a high volume, fast paced environment. - Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. - Maintains high integrity with strong ethics and business values. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. - The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. - The employee may also occasionally lift and/or move up to 10 pounds. Salary Range $42,000-$52,500