Welcome customers and gather feedback to enhance rental experiences. Ensure vehicle readiness and address any issues. Advise on rental charges while maintaining a clear, customer-focused process throughout vehicle management.

Role Description The Travel Experience Specialist uses specialist knowledge of the travel industry to liaise with travelers and our travel partners to ensure needs of the individual and organization are met, striving to provide a best-in-class and cost-effective travel booking experience. The annual compensation range for this role is $55,000–$60,000. This is a full-time, REMOTE position. How You’ll Contribute - Uses specialist travel industry knowledge and experience to help deliver cost-effective and personalized travel itineraries for each traveler. - Monitors the shared Travel mailbox and responds to traveler inquiries in a timely manner. - Delivers customized traveler communication and documentation. - Provides pre-departure guidance and service location information. - Answers questions related to flight alerts and travel changes. - Recommends appropriate arrival and departure timing and travel logistics. - Determines eligibility for premium traveler upgrades. - Creates, updates, and manages Concur traveler profiles. - Books and manages travel arrangements using Concur and Sabre. - Monitors traveler delays and cancellations. - Communicates travel interruptions, delays, and updates to travelers. - Coordinates and supports complex or exception-based travel needs. - Coordinates travel logistics including lounge access, hotel prepayments, and ground transportation. - Dispatches rides and manages traveler access within Uber for Business platforms. - Identifies workflow bottlenecks and reassigns approvals to ensure timely processing. - Maintains accuracy and completeness of travel requests and associated records. - Updates and manages Travel-related SharePoint lists and data. - Tracks changes and reviews version history within SharePoint as needed. - Develops and maintains knowledge resources such as blogs, training materials, and internal documentation. - Contributes to internal communications and training initiatives. - Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. - Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Customer service-oriented with the ability to address inquiries and issues promptly. - Excellent communication skills required - both written and verbal. - Knowledge of corporate travel policies and procedures. - Detail-oriented with a focus on accuracy in tracking and managing travel-related data. - Ability to work collaboratively with internal teams and external partners. - International travel may be required. - Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheets, managing files and records and other office procedures and terminology, competency with the Microsoft PowerApps Suite preferred. - Pro-active thinker; constantly strive to improve processes. - Analytical skills are a plus. - Enthusiastic and relational approach to work with volunteers and colleagues. - Positive approach to work with a solution-oriented attitude. - Highly adaptable, able to work on multiple projects at once. - Supportive of Mercy Ships mission and vision and committed to its core values. - Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability. Education & Experience - Bachelor's degree in travel/hospitality, business, or the equivalent combination of education and experience, advanced degree preferred. - 3-5 years of travel industry experience. - Understanding of travel GDS (global distribution system) preferred. - Successful completion of Mercy Ships Entry Training will be required within the first year. - Or equivalent combination of experience and education. Company Description Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Coordinate flight disruptions and ensure effective communication with stakeholders, anticipate passenger needs during irregular operations, and support customer service teams to enhance the overall customer experience and operational efficiency.

Title: Political Science Instructor Location: Remote Department: Social Sciences Job Description: Description Salary range is $846 - $926 per credit hour, based upon experience. This is for an online course, Fall 2026. The credit adjunct instructor is responsible for the coordination, planning, preparation, presentation, and evaluation of classroom instruction and related activities. The instructor is responsible for performing assigned duties during the day or evening on any Chesapeake College campus (including online or dual-enrollment sites) as assigned. This position reports directly to the Department Chairperson (or Program Director, as appropriate). Examples of Duties - Facilitate classroom instruction (in-person and/or online) - Remain current in the discipline - Use and be proficient with the college LMS to notify students of key academic dates, notify students of course adjustments, post syllabus and announcements, send/receive course mail, and maintain grades and attendance - Maintain accurate and complete gradebook in LMS - Refer students to appropriate support resources, if needed - Provide a learning environment that supports student success - Teach assigned class in accordance with established student learning outcomes (SLOs) - Provide student support by being available outside of regular instruction to assist with course material. - Develop syllabus or follow departmental syllabus, as appropriate - Evaluate student performance; select and compile assessments, assignments, and/or discussion activities as a measurement of performance relative to SLOs - Participate in course-level assessment and report data as required - Maintain and submit accurate and timely reports for student grades/progress (mid-term and final - Maintain attendance records and report attendance when required - Maintain effective communication with the Chesapeake College community by utilizing Outlook email regularly. - Respond to student emails and phone calls within 48 hours with the exception of weekends and holidays. Faculty should maintain regular communication with students - Complete regulatory training as required - Perform other duties as outlined in the Faculty Resource Guide Note: Additional duties may be assigned by supervisor. Qualifications Required: Master's degree in the teaching discipline or Master’s degree in a closely related discipline with a minimum of fifteen (15) graduate semester hours in the subject area from an accredited institution. Degrees must be verified with official transcripts. *Exceptional experience may be substituted for the Master’s degree at the discretion of the Vice President. In the case of skilled trades and professional tracks, industry specific certifications can be substituted for academic degrees. **Credential requirements may differ for adjunct faculty hired to teach developmental courses. Preferred: - Experience teaching a diverse population of students in a community college setting - Experience with learning management systems (or the willingness to complete assigned training prior to teaching). - Exceptional computer skills using Microsoft Office Suite - Excellent communication, organizational and time management skills - Ability to work effectively with minimal supervision - Communication and interpersonal skills as demonstrated by public speaking, training, and presentation - Evidence of familiarity and/or teaching excellence with adult learners in multiple formats, (i.e., online, face-to-face, hybrid) Physical Requirements - Most of the job is sedentary, however, occasional periods of light work may be required. - Lifting up to approximately 35 lbs. occasionally. - The worker may be exposed to primarily inside classroom/office conditions. - Visual acuity appropriate for a faculty/administrative position - Hearing - Grasping - Pushing, pulling, lifting, reaching – occasionally - Climbing stairs – occasionally - Walking, frequently - Travel may be required between campuses