Revenue Cycle Specialist Madison, WI Full Time Cherry Tree Dental Experienced Revenue Cycle Specialist (Full-Time, Non-Exempt) Cherry Tree Dental | Madison, WI Remote with occasional travel Cherry Tree Dental is seeking a detailed-oriented and results-driven Revenue Cycle Specialist to join our team. This role plays a critical part in supporting efficient clinic operations by ensuring accurate patient and insurance information prior to treatment and managing full revenue cycle to optimize reimbursement and cash flow. **While this role will primarily be remote, it will require occasional travel to Cherry Tree Dental clinical sites, work locations, and schools, therefore candidates should be within a reasonable distance of Madison, WI.** Key Responsibilities: Insurance Verification - Verify patient insurance eligibility and benefits prior to scheduled appointments. - Review and confirm coverage details, including annual maximums, deductibles, frequency limitations, waiting periods, and coordination of benefits. - Accurately document verified insurance benefits in the practice management system to ensure reliable financial and clinical workflows. Patient Plan Management - Create, update, and maintain accurate insurance plans within the practice management system. - Ensure patient plans contain correct payer information, group and policy numbers, and coverage details. - Conduct routine audits of insurance plans to identify inaccuracies and remove outdated or duplicate records. Ledger and Claims Management - Submit insurance claims daily in a timely and accurate manner. - Manage payor portals and regularly retrieve EFTs and ERAs from insurance websites. - Post insurance payments and contractual adjustments accurately to patient ledgers. - Perform consistent follow-up on aged insurance claims to ensure proper reimbursement. - Forward aged accounts to collections as appropriate and post payments received from collection agencies. - Assist with identifying, processing, and reconciling patient refunds. Pre-Treatment Revenue Cycle Support - Review clinic schedules to confirm insurance eligibility and benefits prior to patient visits. - Collaborate with clinic teams to resolve insurance discrepancies before treatment is rendered. - Support the development of accurate treatment estimates based on verified insurance benefits. Claim Prevention and Denial Resolution - Proactively identify insurance setup or eligibility issues that may result in claim denials. - Partner with billing and accounts receivable teams to correct systemic insurance configuration issues. - Track and analyze denial trends related to eligibility, benefit verification, or plan setup errors. Collaboration with Operations - Work closely with office managers and clinic teams to improve insurance verification and billing workflows. - Provide guidance and training on proper insurance data entry and verification procedures. - Communicate common insurance challenges that may impact patient billing and collections. Revenue Cycle Process Improvement - Identify trends in insurance errors, eligibility issues, and claim denials that affect revenue performance. - Recommend process and workflow improvements to enhance overall revenue cycle effectiveness. - Participate in ongoing Revenue Cycle Management (RCM) optimization initiatives. What We’re Looking For: - High school diploma or equivalent - Associate’s degree in healthcare administration, business, or related field preferred - Two (2) years of experience in dental or healthcare revenue cycle management. - Proficient or the ability to become proficient within 90 days in dental software. - Strong understanding of dental insurance verification and benefit structures - Knowledge of claims submission and insurance billing processes. - Strong attention to detail and critical thinking skills. - Knowledge of insurance denial management and accounts receivable follow-up preferred.

Accounts Receivable Specialist 2 remote type Remote time type Full time job requisition id R-9513 With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution. Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval Prepare timely and accurate billing and reconciliation reports as needed Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures Help onboard and mentor new teammates and flex as needed, to support the business need Job Specifications Typically has the following skills and abilities: Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Bachelor’s degree in Accounting, Finance, or related field preferred One year of experience working in an ERP based Accounts Receivable environment preferred Active Accounts Receivable Specialist Certification preferred Solid understanding of basic accounting principles, familiarity with SAP preferred Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills Critical thinking and analytical, with a solution-oriented approach to work Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences Must be available to work within the full range of division hours of operation Clean credit history as reported by credit report #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests. • Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets. • Provides accounts receivables reports, analysis, and cash forecasts. • Works through Customer account past due reports to ensure timely cash collections. • Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes. • Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes. • Other duties as assigned.

Role Description Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. Qualifications - Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. - Regular eye-hand coordination and manual dexterity is required to operate office equipment. - The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. - At times, Team Members are subject to sitting for prolonged periods. - Infrequently, Team Members must be able to lift and move material weighing up to 20 lbs. - Team Members may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. Company Description A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.