VSP Vision

• Coordinate the management of multiple related projects directed toward a common business objective • Partner with business leaders to envision, define and initiate programs • Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations • Partner with business leaders in envisioning and strategic planning efforts for company programs • Develop program road map/implementation plan • Establish and manage the governance structure for the program • Manage program communications with key stakeholders, project sponsors, project managers, and the program team • Perform program risk management and manage escalation of program issues • Coordinate and monitor the scheduling, financial, and technical performance of company programs • Perform master resource planning for the program roadmap • Facilitate the development of a cost-benefit analysis and return on investment for each project • Develop budget, financial projections, and forecasted ROI • Aid in negotiation of contracts and contractual changes • Ensure adherence to master plans and schedules • Build an effective matrixed team and inspire a shared vision for program

• Perform individual administrative functions for clients including enrollment and billing • Gather and analyze client requirements and recommend solutions • Install and maintain clients in billing system • Support open enrollment by providing member details • Process enrollments and troubleshoot issues • Monitor reports to validate client information

Role Description Within the Office of the General Counsel (OGC), this position will be responsible for providing legal and commercial counsel for multiple lines of business and/or staff groups. It will support all lines of business, the Finance group, and their respective senior management teams, serving as subject matter experts in key practice areas to the Global Executive Team (GET). - Acts autonomously as a Corporate and Transactional Subject Matter Expert (SME) and the main point of contact for legal concerns for business partners and departments. - Identifies and assesses current and future risk, determining and effectuating appropriate courses of action for a wide spectrum of risks, for specific department/Line of Business (LOB) or enterprise-wide. - Leader in substantive specialty (Corporate/Transactional) and broader general legal knowledge, developing procedures and quality standards within the organization and influencing external standards and regulatory procedures. - Provides advice and guidance on daily Corporate and Transactional legal matters relevant to the business and/or staff group as well as on an enterprise-wide level. - Proactively monitors and analyzes changes in laws, regulations, and industry, advising stakeholders in a timely manner. - Solves unique and highly complex problems that have a broad impact on the business, contributing to the development of corporate strategy, and providing strategic legal advice and counsel to key stakeholders, including members of the Global Executive Team. - Leads large initiatives that impact the business domestically and internationally; leads the largest initiatives with the highest significant impact upon a complex and global business, actively training paralegals and junior counsel. - Possesses intimate working knowledge of Pillar Wide/Enterprise level operations and company operations overall. - Regularly provides guidance to more junior attorneys and serves as a resource to others in the Office of General Counsel. - Effectively manages outside counsel to obtain cost-effective legal advice. Qualifications - Juris Doctorate degree and a current State Bar License to practice law. - 10+ years of legal experience in-house or law firm that specializes in health care and/or Corporate/Transactions (including M&A). - Proven success in Corporate and Transactional practice areas; expertise in managed teams or team project work; established ability to support executive leadership and above. - Demonstrated ability to participate in high-level company-wide planning and strategy efforts. - Ability to exercise discretion and independent judgment in the performance of job duties; ability to persuade and elicit cooperation from internal business partners. - Demonstrates ability to be a decision-maker showing balanced consideration of business issues. - Ability to work in a fast-paced environment and juggle multiple priorities and deadlines while working with various stakeholders. - Excellent analytical and problem-solving skills. - Excellent written, verbal, research, and communication skills. - Proactively collaborates across the enterprise and the Office of the General Counsel to mitigate risk. Benefits - Equal opportunity employer, considering qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. - Maintains a drug-free workplace and performs pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Company Description As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Digital Marketing Associate - Email Marketing remote type Remote locations Remote US time type Full time job requisition id R-9755 Involved in strategies, solutions, and execution to improve the usability, design, content, and conversion rates of online and eCommerce assets. - Responsible for ongoing website development, enhancements, and running the business maintenance of enterprise and Lines of Business (LOB) websites - Partner with Web development professionals while contributing to high-traffic, high-profile websites - Work with User Experience team members through the stages of design, development, QA testing, implementation, and maintenance - Adhere to best practices for maintaining front-end code - Translate user experience descriptions into front-end code that is cross-browser compatible - Provide assistance and web development consultation to other departments on web-related topics - Serve as the publisher of a website or page, accountable for accurate content and language - Incorporate search engine optimization (SEO) tactics into the content management support for the website - Gather information for needs assessments, and support the development of objectives and timelines for web projects - Implement and maintain webpage graphics; maintain themes, styles and images for websites Job Specifications Typically has the following skills or abilities: - Bachelor's degree in New Media, Visual Communications, Design, Marketing, Business or related field or equivalent experience - 2+ years professional experience in Digital Media production with some experience in Internet technologies, development and support - Experience with audio, video and other multimedia formats - Art Direction experience in both print and digital media - Strong skills in Adobe Creative Suite products such as Premiere Pro, After Effects, Illustrator and Photoshop - Ability to work with a high sense of urgency, handling multiple priorities, changing deadlines, and constant interruption - Ability to multi-task effectively - Experience working on and leading cross-department relationships to accomplish design projects - Excellent presentation and conceptual skills - Exposure to application interface and online advertisement design - A broad knowledge of current design trends and techniques for web - Understanding of website priorities, product development, audience needs, site traffic and page views - Regularly exercises discretion and independent judgment in the performance of his/her job duties For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment   Preferred Skills - Experience in email marketing strategy or marketing automation/communications strategy, with the ability to translate business needs into targeted campaign strategies and recommendations - Hands-on experience with marketing automation and email platforms, including segmentation, campaign setup, QA, deployment support, troubleshooting, and performance monitoring; Eloqua strongly preferred - Strong understanding of email marketing best practices, including deliverability, suppression logic, audience targeting, testing, personalization, and campaign optimization - Ability to analyze campaign performance and translate data into actionable insights, recommendations, and future-state strategy - Experience serving as a strategic business partner to cross-functional stakeholders, aligning priorities, gathering requirements, and helping deliver scalable marketing automation solutions - Strong project management, communication, and presentation skills, with the ability to manage multiple initiatives, document decisions, track action items, and present updates or recommendations to stakeholders #LI-VISIONCARE   Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.    Salary Ranges: $58,656.00 - $92,328.00

• Manage, train, and evaluate sales staff to achieve company goals • Sell eyewear products to specified accounts by managing existing accounts and developing new prospects • Exercise in-depth knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and operational goals • Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and increase membership and identify new and ancillary product sales opportunities • Cultivate and develop strong business relationships with clients and prospective clients’ executives • Monitor performance to ensure sales goals are met • Educate customers on industry and price trends in order to inform and assist with business decisions • Maintain current working knowledge of existing and new products/services and other general information to ensure accurate information is provided • Act as liaison between various departments and customers to ensure service levels and expectations are met • Collaborate with marketing and product development to address customer’s needs and analyze market data • Utilize sales automation system to make inquiries, maintain records, and prepare reports

• Plan, guide, and control the delivery of software development projects of various size and scope • Provide leadership to the team in achieving enhancements and production support to products and services • Manage a team of software engineers responsible for providing desired functionality for products or services • Work closely with Product Managers to ensure new features fulfill business requirements • Evaluate project proposals and/or business concepts for development level of effort • Prioritize multiple tasks and manage conflicting deadlines in a fast-paced environment • Maintain flexibility and manage conflict in a dynamic organization

Role Description Supervise, evaluate and develop Customer Service/Claims staff in support of customer satisfaction goals for all publics. Contribute to the achievement of division and corporate action plans. - Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc. - Monitor work of unit personnel ensuring consistent, accurate and timely processing to ensure departments standards are met for assigned business functions/channels of service, assigns resources appropriately to ensure balanced support in all channels. - Develop, maintain and monitor unit standards, processes and procedures to ensure efficient, accurate and measurable processing. - Assure effective communications are maintained within the Unit and externally; ensure that staff is aware of division and corporate goals and objectives and their role/contribution in achieving them. - Be alert to customer trends and potential problems developing that negatively impact service; elevate issues as appropriate; recommend and implement procedural and system changes to deliver quality service to internal and external customers. - Act as a subject matter expert for call handling processes and procedures. - Assist in the development of unit budget, monitor expenses to ensure costs are within established levels; seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers. - Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries. - Partner internally with various business areas to build effective relationships. Qualifications - Bachelor’s degree in related field or equivalent experience. - Minimum of 2 years of leadership experience in a business-related environment. - Ability to communicate to all levels of the company. - Strong organizational and project management skills. - Excellent verbal and written communication skills. - Proficient with spreadsheet and word processing applications. - Ability to work with a variety of system applications. - General knowledge of call center technology and servicing channels is desired, but not required. - Ability to analyze work processes and make recommendations to improve department efficiency. - Ability to regularly exercise discretion and independent judgment in the performance of job duties. - Support VSP’s learning culture; embrace and commit to ongoing learning and self-development expectations. - Ability to easily incorporate change and effectively manage change. Requirements - #LI-VISIONCARE Benefits - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - As a part of the compensation package, this role may include eligible bonuses and commissions. - Salary Ranges: $58,656.00 - $108,078.00 Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. - We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. - Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. - VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.

• Ensure accurate, timely, and efficient customer support • Respond to customer inquiries ranging from routine to complex via phone, email, or in person • Research and resolve issues/complaints and determine appropriate resolution(s) • Maintain specific line of business Customer Service standards and support level standards • Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information • Possibly attend benefit fairs, open enrollment meetings, and client meetings

• Responsible for the coordination and the oversight of strategic initiatives across the enterprise • Works independently to enable senior leaders to execute strategic work • Acts as a central point of contact to coordinate strategic priorities and develop tactics • Assists the leadership team with strategic planning, budget and other resource needs • Develops relationships within direct and extended team members • Provide decision support through data gathering and analysis as needed

• Leads and coordinates financial processes; providing direction, oversight and review of financial transactions • Performs professional accounting work, including the preparation of financial statements and insurance department filings • Prepares monthly, quarterly and annual comprehensive financial reporting packages • Interacts with Sr. Management on financial matters, provides recommendations/solutions • Ensures financial reporting is in accordance with professional standards • Evaluates accounting processes and identifies solutions