Cherry Tree Dental

Revenue Cycle Specialist Madison, WI Full Time Cherry Tree Dental Experienced Revenue Cycle Specialist (Full-Time, Non-Exempt) Cherry Tree Dental | Madison, WI Remote with occasional travel Cherry Tree Dental is seeking a detailed-oriented and results-driven Revenue Cycle Specialist to join our team. This role plays a critical part in supporting efficient clinic operations by ensuring accurate patient and insurance information prior to treatment and managing full revenue cycle to optimize reimbursement and cash flow. **While this role will primarily be remote, it will require occasional travel to Cherry Tree Dental clinical sites, work locations, and schools, therefore candidates should be within a reasonable distance of Madison, WI.** Key Responsibilities: Insurance Verification - Verify patient insurance eligibility and benefits prior to scheduled appointments. - Review and confirm coverage details, including annual maximums, deductibles, frequency limitations, waiting periods, and coordination of benefits. - Accurately document verified insurance benefits in the practice management system to ensure reliable financial and clinical workflows. Patient Plan Management - Create, update, and maintain accurate insurance plans within the practice management system. - Ensure patient plans contain correct payer information, group and policy numbers, and coverage details. - Conduct routine audits of insurance plans to identify inaccuracies and remove outdated or duplicate records. Ledger and Claims Management - Submit insurance claims daily in a timely and accurate manner. - Manage payor portals and regularly retrieve EFTs and ERAs from insurance websites. - Post insurance payments and contractual adjustments accurately to patient ledgers. - Perform consistent follow-up on aged insurance claims to ensure proper reimbursement. - Forward aged accounts to collections as appropriate and post payments received from collection agencies. - Assist with identifying, processing, and reconciling patient refunds. Pre-Treatment Revenue Cycle Support - Review clinic schedules to confirm insurance eligibility and benefits prior to patient visits. - Collaborate with clinic teams to resolve insurance discrepancies before treatment is rendered. - Support the development of accurate treatment estimates based on verified insurance benefits. Claim Prevention and Denial Resolution - Proactively identify insurance setup or eligibility issues that may result in claim denials. - Partner with billing and accounts receivable teams to correct systemic insurance configuration issues. - Track and analyze denial trends related to eligibility, benefit verification, or plan setup errors. Collaboration with Operations - Work closely with office managers and clinic teams to improve insurance verification and billing workflows. - Provide guidance and training on proper insurance data entry and verification procedures. - Communicate common insurance challenges that may impact patient billing and collections. Revenue Cycle Process Improvement - Identify trends in insurance errors, eligibility issues, and claim denials that affect revenue performance. - Recommend process and workflow improvements to enhance overall revenue cycle effectiveness. - Participate in ongoing Revenue Cycle Management (RCM) optimization initiatives. What We’re Looking For: - High school diploma or equivalent - Associate’s degree in healthcare administration, business, or related field preferred - Two (2) years of experience in dental or healthcare revenue cycle management. - Proficient or the ability to become proficient within 90 days in dental software. - Strong understanding of dental insurance verification and benefit structures - Knowledge of claims submission and insurance billing processes. - Strong attention to detail and critical thinking skills. - Knowledge of insurance denial management and accounts receivable follow-up preferred.

Clinical Information Technology (IT) Specialist (Full-Time) Cherry Tree Dental | Madison, WI (Remote with occasional travel) Cherry Tree Dental is seeking a Clinical IT Specialist to provide first-line technical support to our dental offices and internal support teams. This role plays a key part in keeping our clinical and administrative operations running smoothly by troubleshooting hardware, software, and network issues. The ideal candidate is customer-service oriented, organized, and eager to learn in a fast-paced environment. Headquartered in beautiful Madison, Wisconsin, Cherry Tree Dental partners with our dental practices to support dentists and team members so they can focus on delivering exceptional patient care. **While this role will primarily be remote, it will require occasional travel to Cherry Tree Dental clinical sites and work locations, therefore candidates should be within a reasonable distance of Madison, WI.** What You'll Do: - Serve as the first point of contact for technical support requests via phone, email, and ticketing system. - Provide basic troubleshooting for hardware (computers, printers, scanners), software, phones, and network connectivity issues across multiple dental office locations. - Support clinical software applications such as practice management systems, digital imaging programs, and intraoral scanning devices. - Assist with user account management, password resets, and access permissions. - Log, prioritize, and track all support tickets, ensuring timely follow-up and resolution. - Escalate more complex issues to Clinical IT Administrator or vendor partners as needed. - Create clear documentation of troubleshooting steps, resolutions, and standard operating procedures to support a comprehensive knowledge base. - Coordinate with office teams to ensure technology is functioning properly for patient care operations. - Develop, document, and maintain a comprehensive asset management system, including asset tagging and tracking of equipment assigned to individuals and locations. - Support new office openings, technology rollouts, and equipment updates as assigned. What We're Looking For: - Associate degree in Information Technology, or related field. - One year of experience in help desk, IT support, or customer service. - Previous work experience in dental or healthcare preferred. - Basic understanding of Windows operating systems, Microsoft 365, and network fundamentals. - Strong troubleshooting, communication, and customer-service skills. - Ability to maintain professionalism, patience, and clarity when assisting non-technical users. - Willingness to learn dental software and technology platforms. - Ability to travel to dental offices occasionally, as needed. - Foster a positive attitude and work in a team environment.