• Successfully complete assessments using the QSI, which includes reviewing information gathered from the person’s records. • Conduct face-to-face interviews with the person with a developmental disability and the person’s guardian and family. • Refer persons and family members to their Waiver or Pre-enrollment Support Coordinator for provider information and available resources in the community. • Schedule meetings and follow-up telephone sessions to conduct interviews with the person eligible for services from APD.

• Own inventory planning, forecasting, and replenishment for short shelf-life products • Build and maintain production schedules and demand forecasts • Track inventory levels, rate of sale, yields, expirations, and risk flags • Identify operational risks early (stock-outs, excess inventory, aging product) • Own and manage Airtable as the core operations system • Maintain clean, accurate, and structured operational data • Build dashboards, trackers, and workflows using Airtable and Excel • Present data clearly and visually to summarize issues and proposed solutions • Manage operational communication with U.S. customers, distributors, and partners • Handle emails, follow-ups, timelines, and coordination with a high level of professionalism • Clearly summarize problems, root causes, and recommended actions for leadership • Support customer service and order-related coordination as needed • Use AI tools (ChatGPT and similar) to improve workflows, communication, and analysis • Be highly tech-savvy and comfortable adopting new tools and systems quickly • Continuously improve operational processes and documentation • Operate with a high sense of ownership and accountability • Be proactive, reliable, and detail-oriented in a fast-paced startup environment • Support cross-functional needs as the business scales

• Act as the general manager and own the end-to-end strategy and performance of key retail categories across the US • Lead assortment decisions, vendor partnerships, pricing strategy and category analytics to accelerate growth and profitability • Partner closely with cross-functional teams including Supply Chain, Finance, Pricing and Product to bring category strategies to life and optimize performance • Report into the Manager, Category Management within our New Verticals Strategy & Operations team

• Assignments may include one or more of the following: Employer Group Waiver Plan (EGWP) enrollment administration and oversight, Retro-eligibility processes, Financial Information Reporting (FIR), Plan Finder Submission, Coordination of Benefits (COB), Reject Management, Prescription Drug Event (PDE) error management and reconciliation, Medicaid Encounter Data, Affordable Care Act (ACA) Claims Submission, Explanation of Benefits (EOB), Retiree Drug Subsidy (RDS), and Claim Auditing • Oversee the schedules for the processes assigned, adjust schedules when necessary to ensure deadlines are met, and alert management when schedules are at risk • Ensure process documentation accurately reflects the current process and update when necessary • Assist subject matter experts (SME) in defining and documenting process steps, providing input on requirements for technical specifications • Review and research errors and prioritize reconciliation efforts in accordance with State and Federal guidance • Effectively communicate with Employer Groups, Clients, State/Federal Agencies, external vendors and Navitus internal departments to address action items, problems, and manage expectations to ensure timely and accurate issue resolution • As needed, may require working outside of normal business hours to complete time sensitive processes