• Act as the general manager and own the end-to-end strategy and performance of key retail categories across the US • Lead assortment decisions, vendor partnerships, pricing strategy and category analytics to accelerate growth and profitability • Partner closely with cross-functional teams including Supply Chain, Finance, Pricing and Product to bring category strategies to life and optimize performance • Report into the Manager, Category Management within our New Verticals Strategy & Operations team

• Assignments may include one or more of the following: Employer Group Waiver Plan (EGWP) enrollment administration and oversight, Retro-eligibility processes, Financial Information Reporting (FIR), Plan Finder Submission, Coordination of Benefits (COB), Reject Management, Prescription Drug Event (PDE) error management and reconciliation, Medicaid Encounter Data, Affordable Care Act (ACA) Claims Submission, Explanation of Benefits (EOB), Retiree Drug Subsidy (RDS), and Claim Auditing • Oversee the schedules for the processes assigned, adjust schedules when necessary to ensure deadlines are met, and alert management when schedules are at risk • Ensure process documentation accurately reflects the current process and update when necessary • Assist subject matter experts (SME) in defining and documenting process steps, providing input on requirements for technical specifications • Review and research errors and prioritize reconciliation efforts in accordance with State and Federal guidance • Effectively communicate with Employer Groups, Clients, State/Federal Agencies, external vendors and Navitus internal departments to address action items, problems, and manage expectations to ensure timely and accurate issue resolution • As needed, may require working outside of normal business hours to complete time sensitive processes

• Support institution-specific onboarding requirements and develop customized workflows tailored to account needs. • Provide virtual or in-person training and customer support. • Participate in go-live readiness efforts for diagnostic integrations in non-hospital and academic hospital institutions. • Partner with internal and field-based teams to ensure optimal integration of clonoSEQ testing into diverse healthcare systems. • Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their care teams. • Partner with sales, field medical, reimbursement, digital health, and customer operations to support execution of account strategies and business goals. • Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. • Provide operational support for EMR integrations including cross-functional training efforts, operational go-live readiness, and ongoing integrated workflow optimization. • Provide feedback to internal stakeholders to inform future integration strategies. • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals. • Provide analytic support related to new prospects and account health. • Monitor account performance metrics and share observations that inform operational strategies and improvements. • Contribute to a culture of collaboration, growth, and continuous improvement across the Account Operations team.

• Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot) • Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing • Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models • Lead initiatives from early concept and business case through implementation, adoption, and value realization • Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact • Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort • Execute the Right Work | Right Role | Right Time workforce model by: Defining clear role segmentation • Ensuring seamless OMNI handoffs when digital resolution is not possible • Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model • Support reinvestment of automation savings into higher-value specialist roles and experience improvements • Establish and operate strong program governance, escalation paths, and executive reporting mechanisms • Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence • Track and report benefits realization, ensuring value is sustained post-implementation • Travel as necessary • Other duties as assigned