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Net at Work

Unleashing the Power of Business through the Transformative use of Next Generation Technology.

Acumatica Support Consultant

ConsultantConsultantOtherRemoteMid LevelTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

106 days ago

Salary

$90K - $110K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishERP

Job Description

Acumatica Support Consultant

Net at Work

• Triage support requests in the appropriate Request tracking systems • Provide functional application support for Acumatica, and integration and ISV products by working directly with clients to gather replication details. • Own Support Requests until closure and ensure that Clients are receiving regular status updates. • This position requires hands on troubleshooting and resolution of requests. • Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. • Perform all steps relevant to validate the client request and correctly identify the severity of the request. • Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution. • Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests. • Ensure that proper processes are being adhered to and be able to report to the team lead and or team manager when improvements need to be made. • Evaluate the impact of the request on the Client, then be able to prioritize the importance • Create and maintain good relations with Clients to ensure a high level of Client satisfaction. • Analyze and troubleshoot requests before escalating within Support team with the relevant details. • Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members. • Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and excel at new responsibilities, • Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality.

Job Requirements

  • Candidates have worked in a role supporting Acumatica (2-4 years of experience) or similar ERP systems either as a Support Specialist or a Power User.
  • Practical and hands-on knowledge of Acumatica.
  • Specific experience should include but is not limited to, system administration and configuration setups, transaction processing including bank reconciliations and year end closing.
  • Hands-on experience working in a Ticket Management tool
  • Professional Services Background, developing solutions to solve complex business challenges using technology tools.
  • Proven ability to manage conflicting priorities and set clear expectations with customers and internal stakeholders.
  • A strong interest in the use of system solutions to improve performance in an operational environment.
  • Zeal to learn and acquire new skills.
  • College degree in Accounting, Business Management, Information Systems or related discipline from an accredited college or university preferred.

Benefits

  • Health and Welfare (Medical, Dental, Vision)
  • Accident, Critical Illness, and Hospital Indemnity
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Short- and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Transportation and Parking Accounts
  • Health Savings Accounts (with company contribution)
  • Retirement Planning (401k with matching contribution)
  • Legal Benefits
  • Identity Theft Protection
  • Pet Insurance
  • Wellness Program Offerings
  • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
  • 8 Paid Holidays per year, including 1 floating holiday

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