Role Description Field Janitors may be required to work night shift and are responsible for cleaning of all common areas of the camp and site, including but not limited to offices, mine dry, shared bathrooms, hallways, outside areas and garbage/recycling disposal. Field Janitors are required to drive company vehicles as part of their daily duties and often required to drive on radio-controlled roads. Responsibilities Include: - Practice safe work procedures and rectify and/or report any safety hazards immediately - Perform daily janitorial duties per camp schedule - Tidy and vacuum or sweep and mop all public areas daily. These areas include, but are not limited to: offices, mine dry, shared bathrooms, hallways, outside areas - Change garbage and recycling bins daily - Thoroughly clean, sanitize and restock shared washrooms daily - Keep all storage areas and cleaning supplies organized and stocked - Report any maintenance or supply issues to supervisor promptly - Assist with other tasks around camp and/or kitchen as needed Qualifications - Class 5 Driver’s License with a clean abstract - Standard First Aid required - Janitorial or housekeeping experience working in a camp or hotel preferred - Must be able to pass a drug and alcohol test prior to employment and work/live in a drug and alcohol free camp environment for up to 4 weeks at a time - Must be able to lift, move, push, pull, and carry up to 50 lbs - Good physical stamina; capable of working long hours on your feet, including bending, crouching and kneeling. This is a physically demanding job - Must be able to live in a remote camp environment for up to 4 weeks with a 2-week break, working up to 12-hour days Personal Attributes & Skills - Must have a strong sense of discretion and honesty - Highly motivated to create a safe, clean and well organized environment for clients and staff - Positive, flexible and professional attitude at all times - Capable of working as part of a closely knit team and able to work independently to complete tasks (self motivated) - Good communication and interpersonal skills, e.g. must be able to communicate clearly on radio-controlled roads while driving - Good organization and time management skills - Reliable, punctual, consistent - Professional image with good personal hygiene

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. • Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. • Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision. • Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. • Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. • Correctly inspect and verify dimensions of parts to ensure conformance to specifications. • Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Perform all mechanical, electrical, electronic and optical tuning and setup. • Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution. • Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines. • React in a prompt and professional manner to customer machine issues in the field. • Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs. • Address customer complaints and if necessary, escalate to appropriate stakeholders. • Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales. • Assist with training and development of new Field Service Engineers, as requested. • Instruct and train customers on operation of machine, utilization and required maintenance of the systems. • Manage and control tools, test equipment, technical documentation and other assigned equipment. • Embrace related assignments and responsibilities as required to contribute to the overall success of the team. • Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Perform all mechanical, electrical, electronic and optical tuning and setup. • Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution. • Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines. • React in a prompt and professional manner to customer machine issues in the field. • Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs. • Address customer complaints and if necessary, escalate to appropriate stakeholders. • Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. • Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork. • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales. • Assist with training and development of new Field Service Engineers, as requested. • Instruct and train customers on operation of machine, utilization and required maintenance of the systems. • Manage and control tools, test equipment, technical documentation and other assigned equipment. • Embrace related assignments and responsibilities as required to contribute to the overall success of the team. • Promote a “Safety First” culture throughout the company, our customers, and our industry.