• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. • Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. • Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision. • Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. • Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. • Correctly inspect and verify dimensions of parts to ensure conformance to specifications. • Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Perform all mechanical, electrical, electronic and optical tuning and setup. • Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution. • Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines. • React in a prompt and professional manner to customer machine issues in the field. • Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs. • Address customer complaints and if necessary, escalate to appropriate stakeholders. • Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales. • Assist with training and development of new Field Service Engineers, as requested. • Instruct and train customers on operation of machine, utilization and required maintenance of the systems. • Manage and control tools, test equipment, technical documentation and other assigned equipment. • Embrace related assignments and responsibilities as required to contribute to the overall success of the team. • Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Perform all mechanical, electrical, electronic and optical tuning and setup. • Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution. • Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines. • React in a prompt and professional manner to customer machine issues in the field. • Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs. • Address customer complaints and if necessary, escalate to appropriate stakeholders. • Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. • Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork. • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales. • Assist with training and development of new Field Service Engineers, as requested. • Instruct and train customers on operation of machine, utilization and required maintenance of the systems. • Manage and control tools, test equipment, technical documentation and other assigned equipment. • Embrace related assignments and responsibilities as required to contribute to the overall success of the team. • Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Supervise a team of Field Service Engineers • Ensure efficient delivery of field services • Collect and analyze relevant field data • Maintain relationships with customers for service satisfaction • Organize deployment of personnel to customer locations