Title: Retention and Customer Service Representative Location: Jacksonville United States Job Description: JobID: 3020435 Category: JobSchedule: Full time JobShift: : What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256 What's In It For You: - Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives. - Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! - ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Utilize customer service and sales experience daily - Save the business by re-selling customers on the value of ADT and what matters most. - Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. - Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. - Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. - Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. - Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and achieve your goals. - Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: - Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for up to 90 days Any time missed effects your success. - Private, undisturbed place to work from home, free from any distractions - Designated distraction-free place to work from home - High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC - 5G Home Internet and Fixed wireless internet are not accepted providers. - Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: - This role has onsite training required at our Jacksonville, FL office - During our training program, you will receive daily support from our training and onboarding teams to ensure you are successful. - Your learning journey is focused on product knowledge, selling/saving, competition and systems training. - Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. - We provide development to advance your career with other internal roles and opportunities for your long-term success. We're looking for someone with these skills: - The ability to work with numerous screens and programs open to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service - Be able to interpret contracts and communicate terms and conditions - Perform quick calculations - Active listening - Negotiation Skills Knowledge, Skills and Abilities: - 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance - 2+ years: Call Center Customer Service / Sales Experience - High school diploma, GED, college degree or some college experience Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Training: - This role has onsite training required at our Jacksonville, FL office: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256 - This role requires onsite training for up to 90 days in Jacksonville, FL. Pay and Benefits: - Paid Training - Full benefits on the 1st of the month after 31days of employment - Energetic and engaging work environments - Medical, Dental, Vision, 401(k) with employer matching - Paid vacation time - Tuition reimbursement, employee referral bonuses - A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: - The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). - We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Role Description Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area. Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. What you'll do: - You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support. - You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers. - You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics. - You will use strong listening and conflict resolution skills to handle escalated clients. - You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success. - You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees. - You will remain organized and efficient in a fast-paced environment. - You will consistently achieve/exceed monthly goals. Qualifications - You have a Bachelor's Degree or 3+ years of relevant client-facing experience. - You are technically proficient with computers and information systems. - You have strong communication skills (verbal and written). - You excel with problem solving and troubleshooting. - You have experience in account management, sales, advertising, or small business (preferred). - You have a love for local businesses and understand their importance in local economies. - You have excellent time management and organizational skills with the ability to track and complete numerous details. - You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner. - You have the ability to strike a balance between consulting and supporting as needed. - You are willing to receive and implement feedback. - You have the ability to embrace a fast-paced and always-changing environment. Benefits - Effective your first day: Medical, vision, and dental. - Mental health support and services via Modern Health. - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days. - Up to 14 weeks of parental leave. - Monthly wellness subsidy. - Flexible spending account. - 401(k) retirement savings plan. - Employee stock purchase plan. - Work from home reimbursement. - The base salary is $50,000 + performance-based incentives.

Role Description As Head of Engagement & Retention at Bondora, reporting directly to the CMO, you will own how we activate, convert, and grow value from our 1.4M+ existing customer base across 7+ markets. Your primary mandate is to grow Active Customers and Active Balance per Customer, the two outcomes that drive our portfolio expansion from ~€0.69B today to a targeted ~€2.6B by 2029. Your main responsibilities will be: - Own Active Customers and Active Balance per Customer: - Deliver against ambitious targets for both metrics, using lifecycle, reactivation, repeat-loan, refinancing, and add-on initiatives as the levers under your direct control. - Orchestrate Bondora's customer-level engagement system: - Operate and continuously refine the decision-driven engagement loop (data → decision → orchestration → delivery → outcome → data) across owned digital surfaces, direct messaging channels, paid media audience syncs, and support surfaces. - Operate and harden Braze as the orchestration backbone: - Take the platform from late implementation into a production-grade, segmentation-driven operating system; own flows, governance, and execution standards. - Drive the decision engine forward: - Partner with Product, Engineering, and Analytics on the build-vs-buy decision, the data foundation, and the operationalization of next-best-action logic into Braze and beyond. - Build and govern the content library: - Ensure assets are modular, personalizable, and localizable through configuration rather than duplication, so that orchestration can scale without proportional production cost. - Lead and develop the team: - Manage a team of three with clear ownership and accountability, while remaining hands-on yourself. - Drive cross-functional partnership: - Work closely with acquisition, product, analytics, engineering, legal, risk, and country managers. Drive prioritization conversations toward decisions. - Analyze, learn, iterate: - Track and report on Active Customers, Active Balance per Customer, returning applications, ROAS on retention activities, channel conversion, fatigue, and campaign performance. Feed insights back into model retraining, rules tuning, and channel optimization. Qualifications - Master’s degree in Economics, Data Science, Statistics, Marketing, or a related field. - 10+ years of hands-on experience in lifecycle, CRM, and retention marketing, with a proven track record of driving returning customer strategy, loyalty, and lifetime value, ideally in financial services, banking, fintech, or recurring revenue models. - At least 5 years of experience leading and managing a team. - Deep expertise in direct marketing channels (email, SMS, WhatsApp), including segmentation, automation, and performance optimization. - Understanding of performance marketing fundamentals (paid search, display retargeting) and experience collaborating with acquisition teams on cross-channel retention strategies. - Highly hands-on, organized, and structured, with strong project management skills and the ability to execute while leading. - Proactive and results-driven, with ownership of outcomes and a clear focus on business impact. - Excellent analytical skills to translate data into actionable insights. Benefits - Competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!). - Environment that encourages personal and professional growth with endless opportunities (and budget) to expand your skills and skyrocket your career. Next Steps If you have the guts, ideas, and a team vision, apply now! Our hiring process: - Meet Mario, our Chief Marketing Officer, and the Hiring Manager: Your first interview with Mario will give you the chance to share your experiences and aspirations. - Meet Kerli, our Recruiter: discuss your experience in more detail. - Assessments: Tackle a home task and complete our personality and logic assessments to showcase your strengths. - Engage with the main stakeholders. - The celebration begins: If the stars align, receive an offer to join the Bondora team! Join our team of Bondorians, and let's make it happen!

Role Description The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibilities - Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust. - Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal. - Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies. - Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals. - Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. - Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting. - Achieve financial and strategic revenue, bookings and billings targets. - Evaluate your portfolio to prioritize time to render the most favorable outcomes. - Leverage customer data and behavior to assess the health of each renewal. Qualifications - Eligible to work in Egypt. - 1+ years of experience within Renewal Management, Account Management or Customer Success. - Bachelor’s degree. - Fluent in written and spoken French and English. Preferred Qualifications - 3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings. - Strong negotiation skills with experience driving contracts to completion on time. - Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level. - Experience in quota carrying sales role with proven achievement. - Strong process management, financial acumen, and contractual engineering skills. - Ability to react and adapt to potential rapid shifts in priorities. - Strong level of urgency, organization, and prioritization skills. - Ability to project-manage the renewal cycle, pulling in necessary resources. Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Benefits - Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. - You can count on us to listen, be honest, and try our best to do what’s right, every day. - We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. - Your contribution helps us make the world better than we found it. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-REMOTE #LI-JO2