Role Description Magna is seeking a motivated and detail-oriented Solution Specialist to join our growing Delivery Team. This role is ideal for individuals early in their Salesforce career who are eager to build foundational skills while contributing meaningfully to client projects. Solution Specialists support platform configuration, data management, testing, and documentation across one or more Salesforce products. High-performing individuals in this role will begin to own smaller workstreams and independently solution simple use cases, preparing them for progression into an Associate role. - Assist in the configuration and customization of Salesforce platforms based on defined business requirements. - Perform data-related tasks such as imports, updates, cleansing, and migration with accuracy and attention to data integrity. - Support the setup and maintenance of user roles, profiles, sharing settings, and permission sets. - Build and maintain reports and dashboards to support client reporting needs. - Contribute to technical documentation, user guides, and training materials to support both internal and client-facing teams. - Participate in functional testing and quality assurance activities across configuration and deployment workstreams. - Conduct basic troubleshooting of user or system issues and propose resolutions where applicable. - Collaborate with cross-functional team members including developers, project managers, and solution architects. - Participate in client discovery sessions by capturing and organizing business requirements. - Own and execute smaller configuration tasks or enhancement requests independently, where appropriate. - Support the implementation of simple end-to-end solutions, with light oversight, from configuration through handoff. - Stay current on Salesforce platform updates and features relevant to assigned work. - Contribute to process improvement and internal knowledge-sharing initiatives within the Delivery team. - Demonstrate growth by progressively taking on more responsibility in solution design, testing, or client communication. Qualifications - Bachelor's degree in Information Science, Computer Science or a related field. - Strong interest in technology and a desire to learn about the Salesforce platform. - Excellent attention to detail and a commitment to accuracy. - Strong organizational and time management skills. - Excellent written and verbal communication skills. - Ability to follow instructions and work effectively within a team environment. - A proactive and eager attitude towards learning new technologies and processes. - Excellent client relationship management skills, with the ability to build rapport and establish trust. - Proficiency in Salesforce, CRM, SQL/SOQL, Excel. Requirements - Relevant certifications, such as CSM, Salesforce Business Analyst, Salesforce Cloud Administrator and/or Consultant Certification(s). - Software development or management experience. - Exposure to / experience with CRM, ERP, BI or Salesforce products. Benefits - Competitive salary range starting at $65,000 (Dependent upon experience). - Fully remote work. - Health, dental, and vision benefits. - 20 vacation days. - 5 Sick days. - 401k plan. - Health Advocate Healthcare Support. - On-Demand Primary Care and Teladoc Virtual Health. - Talkspace online mental health therapy. - Kindbody Family-building Care. - Home office allowance for essentials such as desks, monitors, chairs, etc. - A collaborative environment with smart, hardworking professionals who are passionate about what they do and committed to excellence.

Role Description The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibilities - Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust. - Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal. - Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies. - Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals. - Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. - Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting. - Achieve financial and strategic revenue, bookings and billings targets. - Evaluate your portfolio to prioritize time to render the most favorable outcomes. - Leverage customer data and behavior to assess the health of each renewal. Qualifications - Eligible to work in Egypt. - 1+ years of experience within Renewal Management, Account Management or Customer Success. - Bachelor’s degree. - Fluent in written and spoken French and English. Preferred Qualifications - 3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings. - Strong negotiation skills with experience driving contracts to completion on time. - Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level. - Experience in quota carrying sales role with proven achievement. - Strong process management, financial acumen, and contractual engineering skills. - Ability to react and adapt to potential rapid shifts in priorities. - Strong level of urgency, organization, and prioritization skills. - Ability to project-manage the renewal cycle, pulling in necessary resources. Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Benefits - Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. - You can count on us to listen, be honest, and try our best to do what’s right, every day. - We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. - Your contribution helps us make the world better than we found it. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-REMOTE #LI-JO2

Role Description Looking for an opportunity to make a direct impact on the customer experience? In this fully remote position within the insurance sector, you will support mortgage renewal discussions, provide personalized solutions, and help build lasting relationships with clients across Canada. Responsibilities - Manage inbound and outbound client interactions related to mortgage renewals. - Assess customer needs and recommend appropriate renewal options and solutions. - Retain existing clients by presenting competitive rates and value-added services. - Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions. - Meet or exceed retention, conversion, and customer experience targets. Qualifications - Post-secondary education in Business, Finance, or a related field, or equivalent work experience. - 2-3+ years of experience in financial services, customer service, or a call center environment. - 1-2+ years of experience using CRM systems and call center tools, such as Salesforce or similar platforms. - Experience in mortgage renewals, lending, or banking. - Strong sales, retention, and negotiation skills. - Proven track record of meeting or exceeding performance targets. - Ability to manage high-volume workloads in a fast-paced environment. - Bilingual in English and French to communicate with and support clients in both languages during mortgage renewal and retention interactions across various jurisdictions outside Quebec. Benefits - Hourly salary of $25. - 12-month contract. - Day schedule, 37.50 hours per week. - Full-time remote position based in Ontario, Canada. - Flexible and inclusive work environment focused on employee well-being. - Opportunities for learning, professional development, and career growth. - Global work environment with ongoing support and development.

Role Description If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! This is a fully remote role. As a Retention Agent, you'll contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. We'll count on you to provide an outstanding customer experience of all personal lines products in all states and segments on phone calls and online chats. - Process policy-related additions, changes, and other processing activities as needed. - Provide back-up support to sales agents by selling new property/casualty insurance business. Qualifications - High school diploma or equivalent required. - Undergraduate studies in insurance, marketing, communications or related field preferred. - State licensing as required for property/casualty and life products in 45 states. - Three or more years related work experience in property/casualty sales preferred. - Minimum one year of sales experience; Nationwide sales associate experience preferred. Requirements - Strong customer service and communication skills. - Technologically savvy and able to adapt easily to changes. - Must be available for the full training duration and permanent work schedule. - Acceptable internet service provider technologies: broadband cable, fiber. - Wired connection between work equipment and home internet equipment. Benefits - Paid time off. - 401(k) with company match of 50% on the first 8% you contribute. - Company-paid retirement (pension) plan. - Comprehensive medical, dental, and vision benefits. - Educational assistance. - Exclusive insurance discounts. - Minimum of 18 days paid time off each full calendar year. - Nine paid holidays. - 8 hours of Lifetime paid time off. - 8 hours of Unity Day paid time off.