Role Description Looking for an opportunity to make a direct impact on the customer experience? In this fully remote position within the insurance sector, you will support mortgage renewal discussions, provide personalized solutions, and help build lasting relationships with clients across Canada. Responsibilities - Manage inbound and outbound client interactions related to mortgage renewals. - Assess customer needs and recommend appropriate renewal options and solutions. - Retain existing clients by presenting competitive rates and value-added services. - Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions. - Meet or exceed retention, conversion, and customer experience targets. Qualifications - Post-secondary education in Business, Finance, or a related field, or equivalent work experience. - 2-3+ years of experience in financial services, customer service, or a call center environment. - 1-2+ years of experience using CRM systems and call center tools, such as Salesforce or similar platforms. - Experience in mortgage renewals, lending, or banking. - Strong sales, retention, and negotiation skills. - Proven track record of meeting or exceeding performance targets. - Ability to manage high-volume workloads in a fast-paced environment. - Bilingual in English and French to communicate with and support clients in both languages during mortgage renewal and retention interactions across various jurisdictions outside Quebec. Benefits - Hourly salary of $25. - 12-month contract. - Day schedule, 37.50 hours per week. - Full-time remote position based in Ontario, Canada. - Flexible and inclusive work environment focused on employee well-being. - Opportunities for learning, professional development, and career growth. - Global work environment with ongoing support and development.

Role Description If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! This is a fully remote role. As a Retention Agent, you'll contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. We'll count on you to provide an outstanding customer experience of all personal lines products in all states and segments on phone calls and online chats. - Process policy-related additions, changes, and other processing activities as needed. - Provide back-up support to sales agents by selling new property/casualty insurance business. Qualifications - High school diploma or equivalent required. - Undergraduate studies in insurance, marketing, communications or related field preferred. - State licensing as required for property/casualty and life products in 45 states. - Three or more years related work experience in property/casualty sales preferred. - Minimum one year of sales experience; Nationwide sales associate experience preferred. Requirements - Strong customer service and communication skills. - Technologically savvy and able to adapt easily to changes. - Must be available for the full training duration and permanent work schedule. - Acceptable internet service provider technologies: broadband cable, fiber. - Wired connection between work equipment and home internet equipment. Benefits - Paid time off. - 401(k) with company match of 50% on the first 8% you contribute. - Company-paid retirement (pension) plan. - Comprehensive medical, dental, and vision benefits. - Educational assistance. - Exclusive insurance discounts. - Minimum of 18 days paid time off each full calendar year. - Nine paid holidays. - 8 hours of Lifetime paid time off. - 8 hours of Unity Day paid time off.

Role Description - Wsparcie dla klientów końcowych marek Volkswagen i Skoda - Obsługa awaryjnej linii telefonicznej Notdienst - Rejestrowanie i przetwarzanie zapytań telefonicznych od klientów - Przetwarzanie i przekazywanie procesów lub rozmów telefonicznych do odpowiedzialnego interfejsu - Zarządzanie reklamacjami w ruchu przychodzącym i wychodzącym - Doradztwo produktowe oraz inicjowanie dalszych procesów - Korzystanie z różnych baz informacji i CRM (np. Salesforce) Qualifications - Bardzo dobra znajomość języka niemieckiego (min. C1) – warunek konieczny - Znajomość języka angielskiego na poziomie B2 będzie dodatkowym atutem - Doświadczenie w obsłudze klienta telefonicznego mile widziane - Orientacja na klienta i duża empatia - Dokładność i orientacja na szczegóły - Wysoko rozwinięte umiejętności komunikacyjne - Dyspozycyjność (praca zmianowa, również w soboty, niedziele i święta) Benefits - Możliwości rozwoju w międzynarodowej organizacji - Kulturę organizacyjną opartą na szacunku i zaufaniu - Szeroki i elastyczny pakiet benefitów - Zatrudnienie na cały lub na ½ etatu - Możliwość pracy w 100% zdalnej

Role Description This position works an alternate schedule: - Schedule is 8am-7pm - Work Week 1: Thurs, Fri, Mon, Tues - Work Week 2: Wed, Sat, Sun, Mon - Includes some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Duties and Responsibilities - Models the standards of the Bank's Mission, Vision, and Pledge. - Processes inbound calls from all queues, including: - Account questions - Product and service information - Digital banking services - Debit card processing - Bank policy and various customer requests - Uses training and reference materials to work and resolve issues independently. - De-escalates situations when necessary or escalates calls to supervisor after de-escalation attempt. - Accepts ownership of the customer request and follows it through to resolution. - Assists customers with various computing environments, including both Apple and Android products, browsers, and operating systems. - Completes customer transactions and corrects account information by engaging correct business partners. - Identifies and resolves customer issues and complaints promptly and accurately. - Attends a weekly quality review meeting for ongoing development. - Attends a monthly departmental meeting. - Adheres to agent metric standards for: - Calls handled - Adherence to schedule - Call quality score - Ready/not ready time - Customer satisfaction - Maintains knowledge of deposit, loan, digital banking services, and other banking products. - Accepts other assigned job duties and responsibilities with or without prior notice. Qualifications - High school diploma or GED required. - Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. - Minimum of one year of contact center experience or equivalent required. Requirements - Banking is a highly regulated industry; expected to acquire and maintain proficiency in the Bank's policies and procedures. - Demonstrates strong time management skills. - Ability to work independently and multi-task in a fast-paced environment. - Adhere to communication protocols with supervisors when unable to adhere to schedule. - Willingness to work a flexible schedule with frequent adjustments to hours. - Ability to work outside of normal banking hours. - Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. - Adapt quickly to change and learn readily in a remote environment. - Willingness to provide a level of service which differentiates us from competitors. - Ability to build and retain customer relationships against competition. - Identifies customer concerns or needs and resolves inquiries or recommends best solutions. - Demonstrates effective communication skills, showing empathy and active listening skills. - Maintains professional demeanor in appearance, interpersonal relations, work ethic, and attitude. - Exhibits clear, concise, effective written and oral communication skills. - Collaborates with co-workers and employees. - Maintains confidentiality. - Expertise in using a personal computer and managing home networking infrastructure. - Possesses knowledge and experience using Android and Apple products and Bank-supported web browsers and operating systems. - Ability to type with speed and accuracy. - Ability to operate standard office equipment, including phones, computer, and peripherals.