• Provide remote and onsite IT support to Consumers Energy locations across Michigan • Deliver support primarily within an assigned home region, with flexibility to support other regions as needed • Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment • Respond to incidents, service requests, and outages, including after-hours support as required • Support enterprise voice and unified communications platforms, including: Cisco Call Manager and associated applications, Avaya systems, Microsoft Teams Voice • Assist with deployment, troubleshooting, and maintenance of IP and analog telephony devices, Paging systems, horns, and headsets • Validate connectivity using cable testing and network reachability checks • Provide basic troubleshooting and hardware support for conference rooms and AV technologies • Support Asset Refresh Programs, including staging and deployment of Wireless access points, Network switches, Audio-visual equipment, Corporate security hardware • Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting

• Seguire progetti di impianti di trattamento acque industriali, dalla fase di definizione tecnica fino all’installazione e avviamento presso il cliente • Supporto tecnico nella definizione delle soluzioni impiantistiche • Sopralluoghi tecnici e raccolta dati presso clienti industriali • Lettura e interpretazione di P&ID e schemi elettrici • Supporto alla progettazione di base (layout, selezione componenti, bilanci tecnici) • Coordinamento fornitori e subappaltatori durante l’installazione • Supervisione montaggi e attività di commissioning • Avviamento impianti e verifica delle performance • Attività di troubleshooting tecnico (anche su quadri elettrici e sistemi di dosaggio) • Supporto tecnico post-installazione su contratti OEM

• Diagnose and resolve 1st/2nd line incidents across macOS and Windows • Manage tickets end-to-end with accurate documentation and timely client updates • Support Microsoft 365 and Google Workspace administration • Configure and deploy hardware for client onboarding • Contribute to the internal knowledge base and escalate to senior engineers where needed • Participate in a one-week-per-month out-of-hours on-call rotation

• Contribute to the design, implementation, and operation of vulnerability management capabilities • Build and enhance automation and workflows that ingest, normalize, and prioritize vulnerability signals • Develop and improve engineer-facing dashboards and integrations • Work with product and engineering teams to assess vulnerability findings • Help embed vulnerability signals into existing engineering workflows (CI/CD, PRs, backlogs) • Support validation of remediation efforts to ensure exposure is meaningfully reduced • Assist in translating compliance and control requirements into scalable technical implementations • Support FedRAMP and other assessments by validating technical evidence • Execute technical projects that improve visibility, prioritization, and risk reduction • Contribute to improving processes, tooling, and automation within the vulnerability management program