• Diagnose and resolve 1st/2nd line incidents across macOS and Windows • Manage tickets end-to-end with accurate documentation and timely client updates • Support Microsoft 365 and Google Workspace administration • Configure and deploy hardware for client onboarding • Contribute to the internal knowledge base and escalate to senior engineers where needed • Participate in a one-week-per-month out-of-hours on-call rotation

• Contribute to the design, implementation, and operation of vulnerability management capabilities • Build and enhance automation and workflows that ingest, normalize, and prioritize vulnerability signals • Develop and improve engineer-facing dashboards and integrations • Work with product and engineering teams to assess vulnerability findings • Help embed vulnerability signals into existing engineering workflows (CI/CD, PRs, backlogs) • Support validation of remediation efforts to ensure exposure is meaningfully reduced • Assist in translating compliance and control requirements into scalable technical implementations • Support FedRAMP and other assessments by validating technical evidence • Execute technical projects that improve visibility, prioritization, and risk reduction • Contribute to improving processes, tooling, and automation within the vulnerability management program

• Design and develop the ingestion, processing and application of algorithms for user data to build models of user behavior and preferences for large knowledge graphs • Design efficient implementations utilizing graph query languages to drive valuable and actionable insights and data retrieval • Collaborate with a team of designers, researchers and other stakeholders to implement the knowledge graph components required to deliver product features • Identify and address performance bottlenecks, security concerns, and other technical challenges • Stay updated on emerging technologies and industry trends in usage of AI/ML integration with knowledge graphs

• Assist in implementing and developing IAM solution. • Act as a liaison between IAM Operations and IAM Engineering, ensuring knowledge transfer and collaboration. • Troubleshoot IAM system issues, particularly with Okta, Entra, and related identity platforms. • Work on IAM development projects, including workflow automation, integrations, and identity lifecycle enhancements. • Collaborate with cross-functional teams, such as Security Architecture, End User Experience & Engineering, and IAM Operations, to support IAM initiatives. • Provide input on IAM security decisions, access control improvements, and best practices. • Participate in IAM strategy discussions. • Adhere to on-call requirements, responding to IAM-related security incidents as needed. • Provide ongoing support, maintenance, and troubleshooting, including evening, weekend, and on-call support as needed. • Assist in the development and maintenance of system documentation and protocols, ensuring clarity and accuracy in the management of IAM solutions. • Perform all other duties and activities as required.