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The Digital Talent Experts
Service Desk Engineer
Location
United Kingdom
Posted
121 days ago
Salary
£30K / year
Seniority
Senior
Job Description
Service Desk Engineer
Synergy Interactive
• Diagnose and resolve 1st/2nd line incidents across macOS and Windows • Manage tickets end-to-end with accurate documentation and timely client updates • Support Microsoft 365 and Google Workspace administration • Configure and deploy hardware for client onboarding • Contribute to the internal knowledge base and escalate to senior engineers where needed • Participate in a one-week-per-month out-of-hours on-call rotation
Job Requirements
- 3+ years in a service desk or technical support role
- 2+ years supporting both macOS and Windows
- MSP experience preferred
- At least one current certification: Apple Certified IT Professional, Microsoft Azure Administrator Associate, or Google Workspace Administrator
- Experience in an SLA/KPI-driven environment
- Strong written and verbal communication — you're client-facing daily
- UK-based, eligible to work in the UK
- Bonus points for: DattoRMM, Addigy, JAMF, Adobe Creative Cloud support, or French language skills
Benefits
- Private medical insurance
- Primarily remote (occasional London/client site visits)
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