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Synergy Interactive logo
Synergy Interactive

The Digital Talent Experts

Service Desk Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 51-200Since 2008H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

121 days ago

Salary

£30K / year

Seniority

Senior

High School3 yrs expEnglishAzureCloudJamfMacOS

Job Description

Service Desk Engineer

Synergy Interactive

• Diagnose and resolve 1st/2nd line incidents across macOS and Windows • Manage tickets end-to-end with accurate documentation and timely client updates • Support Microsoft 365 and Google Workspace administration • Configure and deploy hardware for client onboarding • Contribute to the internal knowledge base and escalate to senior engineers where needed • Participate in a one-week-per-month out-of-hours on-call rotation

Job Requirements

  • 3+ years in a service desk or technical support role
  • 2+ years supporting both macOS and Windows
  • MSP experience preferred
  • At least one current certification: Apple Certified IT Professional, Microsoft Azure Administrator Associate, or Google Workspace Administrator
  • Experience in an SLA/KPI-driven environment
  • Strong written and verbal communication — you're client-facing daily
  • UK-based, eligible to work in the UK
  • Bonus points for: DattoRMM, Addigy, JAMF, Adobe Creative Cloud support, or French language skills

Benefits

  • Private medical insurance
  • Primarily remote (occasional London/client site visits)

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