• Accountable for the overall performance, delivery output, and professional growth of the Product Owner discipline across the organization • Operates as a functional manager without direct civil service reporting authority • Sets the bar for what "good" looks like in Product Ownership • Holds Product Owners to measurable performance expectations • Escalates persistent gaps to the appropriate civil service managers • Ensures the discipline consistently delivers predictable, high value outcomes aligned with Lean Delivery principles and Human Centered Design (HCD) practices

Role Description Own a product. Know your customers. Drive outcomes. This is a product ownership role, not a feature-shipping role. You'll own one of our association management systems end to end — its roadmap, its retention numbers, its NPS, its renewal rate, and its standing with the customers who depend on it. You'll know your top accounts by name. You'll know which features matter and which were a misread. You'll know exactly what your moveable middle needs to become promoters, and you'll spend your time getting them there. Key metrics: GRR & NRR (retention scoreboard), NPS (especially in the moveable middle, scores 4–8), and CSAT (per-release and per-touchpoint). If your customers don't renew and don't refer, the rest doesn't matter. This role is for someone who would rather ship one thing that moves a number than ship five things that don't. Qualifications - 3–6+ years in product management, ideally in B2B SaaS with a customer-facing product. - Experience owning a P&L-adjacent product (one with retention and growth numbers attached to it) is a strong plus. - A track record of moving the numbers that matter: Retention, NPS, CSAT, expansion. - Excellent product judgment. - Customer obsession in practice. - Strong communication skills. Requirements - You're at L2 on the AI fluency ladder today. - You use AI tools daily for analysis, drafting, prototyping, summarization, and research. - You prototype with AI before you spec. - You're current with changes in PM practice over the last 18 months. - You're not afraid of the technical depth. Benefits - Strong design and data partnership. - An AI-forward CPO. - Dedicated engineering. - A CS team set up for success. - Access to upskilling through Reforge and our internal Catalyst program. - A customer base that genuinely loves the product. How We’ll Evaluate You - 30% — Customer outcomes: Retention, satisfaction, expansion. - 25% — Product judgment: What you chose to build, what you chose to cut, and how well you defended both. - 20% — Customer-centric: Continuous customer research. - 15% — AI fluency: Using AI to prototype, analyze, draft, and research. - 10% — Collaboration: Working without handoffs. Signals We Look For - You can name your top 10 customers, what they care about, and what they'd want you to fix tomorrow. - You've owned a number — retention, NPS, expansion, activation — and moved it. - You've killed a feature that wasn't working, even when it was politically hard. - You've used AI to put a working prototype in front of a customer or engineer. - You're allergic to feature factories. - You make CS, Support, and Sales better at their jobs by being on the team. How to Apply Help us power the mission. If owning a product, knowing your customers, and being measured on outcomes sounds like the work you've been waiting to do — we want to hear from you. Send a resume and a short note on a customer outcome you're proud of.

• Production Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform • Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and support for financial processes • Maintain exceptional system reliability while serving as the primary technical liaison between IT and finance teams • Analyse and resolve complex production issues within PeopleSoft Financial Modules • Proactively monitor system performance, data integrity, and user experience • Respond to user-reported issues and coordinate with technical teams for resolution • Review, test, and implement system configuration changes • Create and maintain comprehensive functional specifications and system documentation • Provide expert-level support to business users and create training materials.

• Bridge business and technical strategy, requiring deep architectural and systems expertise • Transform customer-focused goals into achievable outcomes • Deliver value incrementally • Support internal teams, developers, and stakeholders • Scale systems to meet evolving product needs • Define long-term objectives for essential system components • Address technical debt effectively