• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. • Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. • Ship clean, on time, and with quality. • Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. • Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). • Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. • Partner with PMs on adjacent product lines as we work toward a more unified portfolio. • Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. • Write specs that don’t require a hallway conversation to interpret. • Run sprint ceremonies in an async-friendly way. • AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction. • Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. • Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

• Lead discovery sessions, workshops, and stakeholder meetings to understand business goals, pain points, processes, and priorities • Translate customer needs into clear epics, user stories, acceptance criteria, process flows and other delivery-ready artefacs • Manage and refine the backlog, ensuring priorities reflect customer value, delivery feasibility, and commercial outcomes • Challenge requirements in a constructive and credible way, asking the right questions to uncover root causes, gaps, risks, and better options • Work with customers, delivery teams, architects, and developers to shape practical, high-value solutions rather than simply documenting requests • Facilitate discussions that bring clarity, alignment, and momentum, especially where there are competing views or ambiguity • Operate effectively across multiple projects, sectors, or problem spaces, adapting quickly to new business domains and delivery contexts • Support business case development, solution definition, estimation, and decision-making throughout the delivery lifecycle • Collaborate closely with delivery teams during implementation to clarify requirements, unblock decisions, and maintain focus on the intended outcome • Build trusted customer relationships and identify opportunities to improve outcomes, add value, and strengthen the overall engagement

• Lead the product vision, strategy, and roadmap for the discovery needs of all key business verticals (e.g. Homes, Services, Experiences, International) and new bets (e.g. Hotels, Luxe, Partnerships) • Lead the development of new discovery features and content formats that drive core guest and bookings growth. • Incorporate the latest AI technologies and relevance models to uplevel Airbnb’s browsing experience • Collaborate with marketing teams to extend Airbnb’s discovery strategy to our lifecycle and growth marketing campaigns. • Craft the product narrative and marketing strategies that communicate the benefits and features of these products both internally and externally. • Develop product roadmaps and build alignment across product teams (Tech, Design), cross-functional partners (FP&A, Marketing, Global Operations, Customer Experience, Trust, etc.) and Leadership/Executive team. • Inspire teams, leadership, and the company to support the success of your products and business outcomes. • Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape. • Define goals and success with clearly measurable objectives and key results. • Efficiently execute to ship products and deliver impact for our business and users.

• Act as the voice of broadcast operators, directors, and the business; • Define and coordinate QC activities, lead defect detection and investigations; • Collaborate with Software Engineering, Video Infrastructure, QA, TechOps, and UI/UX teams; • Create and maintain documentation, technical runbooks, and training materials; • Build your capabilities across the full product lifecycle with coaching from senior POs.