GrowthZone

Role Description Own a product. Know your customers. Drive outcomes. This is a product ownership role, not a feature-shipping role. You'll own one of our association management systems end to end — its roadmap, its retention numbers, its NPS, its renewal rate, and its standing with the customers who depend on it. You'll know your top accounts by name. You'll know which features matter and which were a misread. You'll know exactly what your moveable middle needs to become promoters, and you'll spend your time getting them there. Key metrics: GRR & NRR (retention scoreboard), NPS (especially in the moveable middle, scores 4–8), and CSAT (per-release and per-touchpoint). If your customers don't renew and don't refer, the rest doesn't matter. This role is for someone who would rather ship one thing that moves a number than ship five things that don't. Qualifications - 3–6+ years in product management, ideally in B2B SaaS with a customer-facing product. - Experience owning a P&L-adjacent product (one with retention and growth numbers attached to it) is a strong plus. - A track record of moving the numbers that matter: Retention, NPS, CSAT, expansion. - Excellent product judgment. - Customer obsession in practice. - Strong communication skills. Requirements - You're at L2 on the AI fluency ladder today. - You use AI tools daily for analysis, drafting, prototyping, summarization, and research. - You prototype with AI before you spec. - You're current with changes in PM practice over the last 18 months. - You're not afraid of the technical depth. Benefits - Strong design and data partnership. - An AI-forward CPO. - Dedicated engineering. - A CS team set up for success. - Access to upskilling through Reforge and our internal Catalyst program. - A customer base that genuinely loves the product. How We’ll Evaluate You - 30% — Customer outcomes: Retention, satisfaction, expansion. - 25% — Product judgment: What you chose to build, what you chose to cut, and how well you defended both. - 20% — Customer-centric: Continuous customer research. - 15% — AI fluency: Using AI to prototype, analyze, draft, and research. - 10% — Collaboration: Working without handoffs. Signals We Look For - You can name your top 10 customers, what they care about, and what they'd want you to fix tomorrow. - You've owned a number — retention, NPS, expansion, activation — and moved it. - You've killed a feature that wasn't working, even when it was politically hard. - You've used AI to put a working prototype in front of a customer or engineer. - You're allergic to feature factories. - You make CS, Support, and Sales better at their jobs by being on the team. How to Apply Help us power the mission. If owning a product, knowing your customers, and being measured on outcomes sounds like the work you've been waiting to do — we want to hear from you. Send a resume and a short note on a customer outcome you're proud of.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a strong, people-focused, and operationally minded Onboarding Services Manager to join our growing Organization! This is not a passive oversight role — it’s a hands-on leadership position designed for someone who wants visibility across customer implementation strategy, team development, and cross-functional execution in a fast-paced SaaS environment. - Lead and mentor the onboarding team - Influence process design, customer experience, and long-term retention outcomes - Guide onboarding team members through active implementations - Review project timelines and reinforce structured methodology - Ensure customers remain aligned on expectations and outcomes - Serve as a resource for escalations and navigate complex implementation challenges - Partner closely with Sales, Product, Engineering, Training, and Customer Support - Monitor onboarding KPIs and identify trends that impact customer satisfaction - Implement improvements that reduce downstream support tickets - Facilitate productive conversations during key customer moments After one year, you’ll know you were successful if: - The onboarding team consistently meets or exceeds implementation timelines and performance KPIs - Customer satisfaction during onboarding improves and post-launch support tickets tied to onboarding decrease - Onboarding best practices are documented, standardized, and consistently applied across the team - Cross-functional partners view onboarding as organized, proactive, and solutions-focused - You’ve implemented at least one meaningful process improvement that increased efficiency or customer outcomes Qualifications - 8–10 years of experience in customer success, onboarding, or project management roles - Experience leading SaaS implementations or customer onboarding programs - Proven ability to lead, mentor, and develop team members - Strong communication skills with the ability to translate technical concepts for non-technical audiences - Exceptional organizational and time management skills in a fast-paced environment - Ability to manage multiple priorities while maintaining high service standards Requirements - Experience in a SaaS or subscription-based company - Background in implementation methodology design or workflow optimization - Experience reducing customer escalations through structured onboarding practices - Exposure to customer health metrics or retention strategy - Interest in process improvement, automation, or scalable systems Benefits - Competitive compensation aligned with employee qualifications - Comprehensive benefits package including medical, dental, and vision coverage - Company contributions to HSAs and FSAs - Company-paid life insurance and long-term disability insurance - Critical illness insurance - 401(k) retirement plan with company match - Bi-weekly payroll - Responsible Time Off (RTO) - 13 paid holidays and Sick and Safe Time - Employee referral program - Employee-led groups that foster an inclusive, connected workplace culture - Flexible or compressed schedules to support work-life balance

We are looking for a high-energy, curious, and adaptable Corporate Accountant to join our growing Accounting team! This is not a transactional processing role — it’s a hands-on, high-visibility position designed for someone who wants broad exposure across accounting operations in a fast-paced, high-growth SaaS environment. Own the full accounts payable lifecycle — reviewing and coding invoices, coordinating approvals, executing payments, and serving as the primary point of contact for vendor questions. Review contracts to ensure accurate coding and payment terms. Oversee employee expense submissions and help strengthen real-time visibility into company spend. Maintain and reconcile commission trackers in partnership with Sales and RevOps. Validate revenue inputs and develop a working understanding of SaaS performance drivers. Prepare reconciliations, support prepaid schedules, assist with audit documentation, and contribute to a clean, timely month-end close. Identify opportunities to improve processes, leverage automation, and increase efficiency. After one year, you’ll know you were successful if: Accounts payable and expense processes run smoothly with strong internal controls and minimal corrections. Commission tracking is accurate, well-documented, and aligned with revenue inputs. Month-end reconciliations are clean, timely, and strengthen the close process. You’ve identified and implemented at least one meaningful operational or automation improvement. You’ve built strong cross-functional relationships and are viewed as a trusted accounting partner.