• Conversion of qualified leads: you call back people who have already expressed interest in a green energy contract with ilek. Your role? Close the sale with flair. • Retention & loyalty: you are the last line of defense to convince our customers to stay with the ilek experience. • Advice & education: you are not just a salesperson; you are an energy expert (on the challenges of the energy transition, best consumption practices, etc.); that’s why we offer two weeks of training at the start. • Performance: you maintain a high conversion rate and manage your performance metrics with agility.

Role Description The role of a Ria Health Recovery Coach is to support Ria members to reduce or eliminate alcohol use through pharmacotherapy, targeted protocols, technology platforms, and coaching tools. - Provide education on alcohol use and its effects on health. - Use various coaching tools based on CBT and MI to provide positive health outcomes. - Utilize engagement techniques based on empathy, rapport, compassion, and positive regard. - Work interdependently with various team members and departments in a virtual team clinic environment. - Monitor members to positive outcomes using Ria’s technology platforms. - Develop new coaching tools and problem-solve on retention concerns. - Manage member’s coaching experiences from beginning to end. Qualifications - Certified as an alcohol and drug counselor in your state or equivalent to AADC, ADC, CADC, CADAC, LAADC, or MCAP. - Certification must be part of IC&RC (International Certification & Reciprocity Consortium). - 3-5 years in AUD or addiction treatment. - BA/BS and/or MA preferred. - Background in addiction treatment/services, wellness, chronic disease management, and related topics. - Secure private space with proper lighting for video coaching sessions. - Direct high-speed internet access for video coaching sessions. - Experience with EMR systems, Zoom conferencing, and app-based applications. - Knowledgeable of SUD treatment programs that are evidence-based and outcome-driven. - Experience with pharmacotherapy and/or medicated-assisted treatment. - Experience with a startup, virtual health, and/or telehealth settings. Requirements - Evaluation of new members including standardized intake and individualized care plan formulation. - Collaborate with medical staff and interdisciplinary treatment team to develop and revise member care plans. - Facilitate individual coaching through video/phone calls and app-based communication channels. - Manage a caseload of members and monitor health outcomes and case management services. - Facilitate evidence-based interventions to support pharmacotherapy and promote positive health outcomes. - Document sessions into EMR and billing systems. - Provide coordination of care, case management, and advocacy as needed. - Track member’s engagement and outcomes throughout the program. - Attend team meetings, coaching syncs, and other related meetings. - Maintain HIPAA and privacy standards. - Ability to work some evenings and/or weekends. - Acknowledge that work may involve working with Protected Healthcare Information. - Agree to work within the policies and procedures of Ria Health. Benefits - Join a team of mission-driven professionals dedicated to offering next-generation solutions in alcohol treatment. - Experience professional growth within a rapidly expanding tech-healthcare company. - Work remotely anywhere in the United States. - Career opportunities include full-time, part-time, and contract positions. - Competitive compensation. - Telehealth training and development. - Accrued PTO for full-time team members.

Role Description Under general supervision this position is responsible for ensuring that provider assignment errors are corrected prior to final closing for all Datasets by auditing and analyzing reports of charges to assure appropriate and accurate provider assignment and CPT to place of service assignment. Essential Duties and Responsibilities - Monitors monthly closing schedule to ensure all provider assignment/sequencing reviews are completed 1 day prior to the month-end date. - Run reports for the verification process for each dataset on a weekly or bi-weekly basis. - Review reports to determine accuracy in provider assignment/sequencing per client or payer guidelines. - Reviews reports to validate location and POS accuracy of billed services associated with provider assignments. - Distributes coder trends or quality findings to the appropriate coding workflow team to educate the coder and track accuracy. - Makes provider assignment and/or sequencing corrections in billing platform or other system(s). - Participates in company meetings. - Provides status reports to Operations Manager as requested. - Complies with all internal policies and procedures. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - Knowledge of coding principles and guidelines, preferred. - Knowledge of insurance payer guidelines, preferred. - Strong organizational and interpersonal skills. - Excellent written and oral communication skills. - Excellent analytical skills. - Proficient in Microsoft Office applications including Word and Excel. - Ability to prioritize workload, to meet deadlines and to maintain a high level of quality and accuracy. Requirements - Ability to work at a fast pace and maintain a high concentration level with accuracy working in multiple system platforms. - Ability to work independently with minimal supervision, to work under pressure, and to work under deadlines. - Excellent organizational skills. - Excellent time-management skills. - Ability to troubleshoot in an electronic environment. - Computer keyboarding skills and experience with MS Office. Work Environment/Physical Demands This role operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, copiers and line/cell phones. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to: - Stand - Walk - Sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms - Climb stairs - Balance - Stoop, kneel, crouch or crawl - Talk or hear - Taste or smell The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process. • Assess client needs, determine eligibility, and coordinate services promptly and effectively. • Collaborate with clinical and administrative teams to address client challenges and expedite solutions. • Maintain detailed records and ensure compliance with regulatory and organizational standards. • Build and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies. • Collaborate with the business development team to identify and pursue new opportunities for growth. • Represent the organization at community events, networking functions, and professional meetings. • Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies. • Participate in cross-functional team meetings to share insights and updates. • Spend at least one day per week in the community, meeting with referral sources and attending relevant events. • Act as a liaison between the organization and the community, fostering trust and partnership. • Deliver exceptional customer service consistently to every customer.