• Serve as a primary stakeholder in IT operational processes supporting the service • Coordinate and manage end-to-end service delivery for customers • Develop and manage system, network, performance and cybersecurity requirements • Define and manage Service-Level Agreements (SLAs) • Lead and oversee project budgets, staffing, and contractual performance • Participate in acquisition activities • Perform needs analysis to identify opportunities for improvements • Develop methods to monitor and measure risk, compliance and assurance efforts • Review service performance reports and drive continual improvement

• Serve as a primary stakeholder in IT operational processes supporting the service • Coordinate and manage end-to-end service delivery for customers • Develop and manage system, network, performance, and cybersecurity requirements • Define and manage Service-Level Agreements (SLAs) • Lead and oversee project budgets, staffing, and contractual performance • Participate in acquisition activities as needed • Perform needs analysis to identify opportunities for process solutions • Develop methods to monitor and measure risk, compliance, and assurance efforts • Review service performance reports and drive continual improvement • Conduct audits of IT projects and evaluate procurement effectiveness • Conduct import/export reviews for acquiring systems and software

• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures. • Defines and measures the performance relating to achieving specific goals. • Leads a multidisciplinary project team to achieve successful project completion. • Understands business implications on all projects. • Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices. • Utilizes best practice project management methodologies to ensure maximum project effectiveness. • Serves as the primary point of contact for customers, subcontractors, and internal staff for the project. • Establishes and maintains contact with customers and channel partners as relates to their specific projects. • Provides regular status updates. • Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines. • Interfaces with customers and related project managers and channels. • Leads scheduling status reviews with team members to track current status against planned progress. • Provides ongoing assessment and mitigation plans of the risks associated with a project. • Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues. • Accountable for financial success on the projects. • Maintains project budgets (labor and capital) and financial objectives (revenue, margin, and cash). • Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress. • Ensures designated standards and processes are followed for assigned projects. • Responsible for monitoring & executing the change management plan per sold contracts.

• Oversee and drive the end-to-end technical delivery of the KPMG-US projects. • Lead planning, roadmap development, milestone definition, and delivery execution across distributed teams. • Ensure alignment with program objectives, architectural standards, and quality benchmarks. • Define project scope, timelines, dependencies, and deliverables across multiple concurrent workstreams. • Apply industry-standard project management methodologies and governance practices. • Ensure early identification of risks, proactively develop mitigation strategies, and drive resolution. • Work closely with engineering, data, QA, product, and infrastructure teams to ensure seamless delivery. • Serve as the primary delivery liaison between business stakeholders, IT teams, and the delivery organization. • Provide clear, consistent communication of project status, risks, timelines, and dependencies. • Oversee go-live planning, cutover coordination, runbook preparation, and post-implementation support.