Helping Companies Bring Joy to CX.
Enterprise Solution Consultant – AI Agents SME
Location
United States
Posted
7 days ago
Salary
$93.9K - $218.2K / year
Seniority
Senior
Job Description
Enterprise Solution Consultant – AI Agents SME
Five9
• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base • Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure • Translate customer business needs/outcomes to technical solutions • Provide subject matter expertise to Five9 Sales Directors and Solution Consultants • Educate, enable, and empower Five9 direct and indirect sellers • Deliver customized solution demonstrations & presentations • Remain up to date on the latest technologies with respect to all things Contact Center and CX AI • Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI) • Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations • Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization • Develop materials in-line with specific sales and/or services opportunity requirements • Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition • Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders • Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups • Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office
Job Requirements
- 5+ Years
- Business acumen, with an engineering mindset
- Contact Center/Customer Experience industry experience a plus
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
- Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
- Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
- Enterprise architecture design
- Education - Bachelor's or Equivalent Experience Preferred
- Extensive on-site and web-based Executive level presentation experience and associated skills
- Proven record of successful solution selling
- High degree of self-motivation.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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Teachers at Taylor Ranch KinderCare
KinderCareHeadquartered in Portland, Oregon, KinderCare Learning Centers is part of KinderCare Education, the nation's largest provider of early childhood education. Since 1969, children hav
Title: Teachers at Taylor Ranch KinderCare Location: Albuquerque, New Mexico United States Job Description: Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters. When you join our team as a Teacher we will: - Invest in you and your career at KinderCare as you create a world-class experience in our classrooms - Reward your commitment to our children and families as your journey continues with us When you join our team as a Teacher you will: - Implement KinderCare's curriculum in a way that is consistent with the unique needs of each child - Create a safe, nurturing environment where children can play and learn - Partner and connect with parents, with a shared desire to provide the best care and education for their children - Support your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement - Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners Required Skills and Experience: - Outstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectively - Meet state specific qualifications for the role or willingness to obtain - CPR and First Aid Certification or willingness to obtain - Physically able to lift a minimum of 40 pounds, and work indoors or outdoors - Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with children - Read, write, understand, and speak English to communicate with children and their parents in English Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. 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We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. 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