Role Description Under general direction, plans, organizes, manages, and participates in programs, projects, and operations within the SBCTA Express Lane program functions in the Project Delivery and Express Lanes Department through effective use of department resources, contractors, and consultants. - Develops, negotiates, and administers agreements and contracts to support program and operational goals. - Analyzes operational and technical information and provides recommendations regarding processes, procedures, systems, and service delivery improvements. - Supports program administration, customer service, reporting, and operational activities. - Provides staff support to the department management in areas related to assigned responsibilities. - Performs related duties as assigned. Qualifications - Knowledge of administrative principles, practices, and methods including goal setting, project and program management, policy and procedure development, quality control, and work standards. - Methods for researching issues, evaluating alternatives, developing recommendations, and preparing and presenting effective reports and correspondence. - Organizational and operational principles and practices to analyze, evaluate, develop, implement, and administer projects, programs, policies, procedures, and operational needs. - Performance management practices, including the development, interpretation, and analysis of key performance indicators and other performance metrics. - Principles and practices related to program administration, operational processes, customer service, regulatory compliance, stakeholder engagement, contract administration, public outreach, and technology systems coordination. - Applicable industry standards, trends, and best practices, current literature, and sources of information related to program development, project implementation, and operational practices. - Applicable federal, state, and local laws, regulations, codes, ordinances, and procedures relevant to assigned responsibilities. - Modern office practices, methods, computer equipment, and applications related to work. - The structure and content of the English language including usage, grammar, spelling, vocabulary, and punctuation. - Techniques for effectively representing the agency in interactions with governmental agencies, community groups, and various organizations. - Techniques for providing high-quality customer service when interacting with the public, vendors, contractors, and agency staff. - Recordkeeping principles and procedures. Requirements - Recommend and implement goals, objectives, policies, procedures, and practices to support effective and efficient operations. - Support management in monitoring projects, programs, contracts, consultants, and service providers. - Interpret, apply, and ensure compliance with federal, state, and local laws, regulations, policies, and procedures. - Research, analyze, evaluate, and develop operational improvements, service delivery methods, procedures, policies, and techniques. - Conduct research, evaluate alternatives, develop sound recommendations, and prepare clear, concise, and effective reports. - Analyze, interpret, summarize, and present technical and administrative information and data effectively. - Represent the agency effectively in meetings and interactions. - Organize and prioritize multiple projects and tasks effectively. - Operate modern office equipment, computers, and software applications related to the work. - Communicate clearly and effectively in person, over the telephone, and in writing. - Use tact, initiative, prudence, and independent judgment within established guidelines. - Establish, maintain, and foster positive and effective working relationships. - Travel occasionally, including overnight travel, as required. Education and Experience - Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, transportation, planning, engineering, economics, or a related field. - A minimum of four (4) years of increasingly responsible professional experience in program administration, project management, operations, or a related field. Licenses and Certifications - Possession of, or ability to obtain, a valid California Driver’s License and proof of automobile liability insurance by time of appointment. Physical Demands - Must possess mobility to work in a standard office setting and use standard office equipment, including a computer. - Ability to operate a motor vehicle and visit various SBCTA meeting sites. - Vision to read printed materials and a computer screen. - Hearing and speech to communicate in person and over the telephone. - Primarily a sedentary office classification; standing and walking between work areas may be required. - Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. - Ability to lift, carry, push, and pull materials and objects up to 25 pounds. Environmental Elements - Work in an office environment with moderate noise levels and controlled temperature conditions. - No direct exposure to hazardous physical substances. - May interact with upset staff and/or public and private representatives in interpreting and enforcing policies and procedures.

• Lead global technical support and controls-related technical services across refrigeration and cold chain customer environments • Provide leadership for 5 direct reports and a total team of approximately 14 technical professionals • Partner closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams • Align technical support performance with controls services delivery to ensure consistent execution

• Drive face-to-face sales efforts for high-value clinical equipment such as Voyager™ DSLT and Valeda® Light Delivery System in both specialty and general ophthalmic clinics. • Promote the adoption of treatment packages associated with the equipment (e.g., Voyager™ DSLT and Valeda® Light Delivery System) to maximize account value and patient benefit. • Develop clinic workflow strategies to optimize productivity through Valeda® patient pack and Voyager™ consumable pull-through • Identify strategic opportunities within accounts and execute tailored sales strategies to exceed revenue targets. • Build strong relationships with clinical stakeholders to support product adoption and sustained usage. • Deliver compelling product presentations, proposals, and hands-on demonstrations that highlight clinical and economic value. • Provide post-sale training and support to ensure successful implementation and long-term customer satisfaction. • Collaborate cross-functionally with marketing, clinical specialists, and service teams to support promotional efforts and customer success. • Maintain accurate records of sales activities, pipeline progress, and customer interactions using Salesforce and related tools. • Stay informed on industry trends, competitive landscape, and emerging technologies to effectively position Alcon’s offerings.

• Driving the ongoing execution of the Camelback Fellowship and implementation of the broader founder support programming • Taking primary ownership of program operations, logistics, and founder-facing engagement • Collaborating with the Chief Program Officer and Director of Programs to launch new, comprehensive support and resources for founders • Serving as the operational lead for virtual and in-person programming, including the Guardian Summit and Alumni engagement events • Leading the coordination of virtual programming sessions • Facilitating the development of the program calendar and internal coordination systems • Contributing to the design and iteration of programming based on data, founder feedback, and field trends • Supporting the development and facilitation of synchronous and asynchronous community building for Fellows and Alumni • Managing the end-to-end candidate experience for Fellowship selection