Job Description: We're hiring for a Customer Success Manager (CSM) at Pluralsight. In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. As a successful CSM, you will build memorable client relationships and show ability to achieve trusted adviser status in the customers’ minds. You'll work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: - A Strategic Growth Partner: You are committed to driving the Pluralsight Client Engagement Model forward, ensuring that every interaction results in mutual success and long-term value for both the customer and the business. - An Accountable Lifecycle Owner: You take full ownership of your portfolio from onboarding to renewal, proactively anticipating needs and mitigating risks to ensure a seamless negotiation process and a clear path for expansion. - A Data-Driven Strategist: You are dedicated to mastering our internal tools to interpret customer health and utilization, translating those insights into timely, corrective actions and strategic recommendations that prove ROI. - A Catalyst for Change: You strive to inspire your customers to adopt industry best practices, guiding them through successful implementations and accurately forecasting the future health and growth of their portfolio. What you’ll do: - Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. - Take full accountability for your accounts in all aspects from onboarding to renewal. - Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth - Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. - Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful. - Inspire change within customers to drive adoption of standard methodologies and successful implementations - Predict and forecast risk, renewal and expansion within customer portfolio Experience you’ll bring: - Experience with Gainsight and Salesforce.com preferred - An understanding of the software engineering development life cycle and workflows - Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions. Requirements: - Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. - Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement) - Experience supporting global enterprise customers on both SaaS and On-Premises solutions - Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments - Ability to travel 25-50% - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech up-skilling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements:This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement:Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency:The annual US base + variable range for this role is $104,000 - $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice:Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-DB1 #LI-Remote

• Own end-to-end campaign production across Email and loyalty program communications, including building, testing, QAing, and deploying campaigns in Bloomreach (ESP).**• Build and maintain the integrated campaign marketing calendar in partnership with the Director, CRM and Loyalty, ensuring accuracy, completeness, and cross-channel alignment.**• Build and update email mocks in Figma to reflect campaign structure, promotional strategy, and segmentation.**• Lead the weekly Wall Walk meeting to ensure execution alignment and finalize email mocks for the team. Ensure campaign flow across any given week, timeframe and day is maximized for customer experience and supports commercial plan.**• Manage and assign Subject Lines and Preheaders handed off from Creative Services, ensuring strong messaging to drive open rates and calls to action, accuracy and avoiding duplication.**• Build email mocks for executive review for key promotional events.**• Code HTML emails as needed for customization, personalization, and layout execution.**• Manage creative asset collection and handoff, ensuring timely delivery and efficient file production.**• Implement email linking strategy in partnership with the Site team.**• Identify and recommend opportunities to streamline production processes and operations through automation and AI.

Role Description We are seeking a reliable and organized Accounts Payable & Property Maintenance Coordinator to support both accounting and property management operations. This role involves: - Processing accounts payable - Handling maintenance-related calls from tenants - Coordinating repairs - Maintaining accurate records The ideal candidate should have experience with QuickBooks Desktop, Microsoft Excel, and strong customer service skills. Schedule: 9:00 AM - 5:00 PM EST Qualifications - Experience in Accounts Payable - Experience with QuickBooks Desktop - Proficiency in Microsoft Excel - Strong phone, communication, and customer service skills - Ability to multitask and prioritize effectively - Detail-oriented and organized - Experience in property management or maintenance coordination is a plus - Ability to work independently and follow up on tasks Requirements - Process vendor invoices and payments accurately and on time - Maintain accounts payable records and documentation - Reconcile vendor statements and resolve billing discrepancies - Enter financial data into QuickBooks Desktop - Assist with expense tracking and reporting - Answer incoming calls from tenants regarding maintenance issues, complaints, and repair requests - Create and track maintenance work orders - Coordinate with vendors, contractors, and maintenance personnel - Follow up on repair requests to ensure timely resolution - Maintain records of maintenance activities and tenant communications - Escalate urgent maintenance issues when necessary - Update spreadsheets and property records using Microsoft Excel - Assist with general office and property management tasks - Communicate professionally with tenants, vendors, and team members Benefits - Weekly pay - Work from home - Negotiable rate depending on the experience

Role Description The Associate SEO Lead is the senior execution and quality role on the Rocket Clicks SEO team. Reporting to the Director of SEO, this role is responsible for SEO execution across all assigned client accounts, with particular ownership of: - Technical SEO - Crawl and indexation analysis - HTML and site structure review - AI workflow development - Quality control of deliverables - Direct mentorship of SEO Specialists This role requires proficiency across all aspects of SEO, advanced technical SEO expertise, fluency with AI tools and AI workflow design, and the ability to diagnose problems independently. Qualifications - 4 to 7 years of professional SEO experience, preferably in an agency environment. - Proven track record of technical SEO execution that improved organic visibility, crawl health, indexation, rankings, leads, or local search performance. - Strong hands-on experience with technical SEO audits, implementation oversight, and complex troubleshooting. - Experience directing or reviewing SEO content production, including content briefs, structural guidance, on-page optimization, and internal linking within hub-and-spoke or cluster architectures. - Demonstrated experience using and building AI workflows in day-to-day SEO work, including prompt engineering, custom skill or workflow creation, and AI-assisted execution at scale. - Comfort reading HTML and identifying issues at the markup level, including ability to write specs, work alongside developers, and verify implementation. - Familiarity with Google Search Console, Google Analytics 4, Google Business Profile, Screaming Frog, log file analyzers, SEMrush, Ahrefs, BrightLocal, Looker Studio, or similar platforms. - Experience working within WordPress or similar CMS environments, including familiarity with how themes, plugins, and template logic affect SEO output. - Prior experience in local SEO, legal marketing, family law, or service-based industries strongly preferred. - Experience mentoring junior team members or reviewing SEO work preferred. Requirements - Advanced Technical SEO Expertise: Deep working knowledge of crawlability, indexation, rendering, semantic HTML, structured data, internal linking, site architecture, schema, redirects, canonicalization, page speed, and Core Web Vitals. - HTML & Site Structure Fluency: Ability to read and reason about HTML source, semantic markup, heading hierarchy, DOM structure, and how a site's architecture influences crawling, ranking, and user experience. - Crawl & Log Analysis: Proficiency with Screaming Frog, log file review, rendered DOM inspection, and equivalent crawl tools. - Local SEO Technical Knowledge: Working understanding of how to improve performance in competitive local markets through technical, on-page, and Google Business Profile execution. - Content Direction & Structure: Ability to brief, structure, optimize, and review SEO content for search intent, semantic depth, internal linking, and architectural placement within hub-and-spoke or cluster models. - AI Fluency & Workflow Building: Strong working command of modern AI tools such as Claude, ChatGPT, and similar platforms, including prompt design, custom skill or workflow creation, and the ability to build AI-assisted processes that scale across a team. - Critical Thinking & Independent Problem Solving: Ability to investigate ambiguous problems, form a working hypothesis, run diagnostics, and resolve the issue without needing direction. - Quality Orientation: High standards for accuracy, structural soundness, and client-ready output. - Leadership Without Ego: Ability to mentor others, share knowledge, and give feedback without needing direct authority. - Communication: Ability to explain complex technical SEO issues in plain, practical language for internal teams, developers, and client-facing stakeholders. - Executional Discipline: Comfort managing multiple accounts, deadlines, dependencies, and sprint priorities without losing technical detail. - Curiosity & Adaptability: Ongoing investment in learning and testing as search, rendering, and AI continue to change. Benefits - 10 Paid Vacation Days per year - 5 Paid Sick Days per year - 10 Paid Company Holidays per year - Parental and bereavement leave - Performance bonus plan