Recrute Action

Role Description Looking for an opportunity to make a direct impact on the customer experience? In this fully remote position within the insurance sector, you will support mortgage renewal discussions, provide personalized solutions, and help build lasting relationships with clients across Canada. Responsibilities - Manage inbound and outbound client interactions related to mortgage renewals. - Assess customer needs and recommend appropriate renewal options and solutions. - Retain existing clients by presenting competitive rates and value-added services. - Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions. - Meet or exceed retention, conversion, and customer experience targets. Qualifications - Post-secondary education in Business, Finance, or a related field, or equivalent work experience. - 2-3+ years of experience in financial services, customer service, or a call center environment. - 1-2+ years of experience using CRM systems and call center tools, such as Salesforce or similar platforms. - Experience in mortgage renewals, lending, or banking. - Strong sales, retention, and negotiation skills. - Proven track record of meeting or exceeding performance targets. - Ability to manage high-volume workloads in a fast-paced environment. - Bilingual in English and French to communicate with and support clients in both languages during mortgage renewal and retention interactions across various jurisdictions outside Quebec. Benefits - Hourly salary of $25. - 12-month contract. - Day schedule, 37.50 hours per week. - Full-time remote position based in Ontario, Canada. - Flexible and inclusive work environment focused on employee well-being. - Opportunities for learning, professional development, and career growth. - Global work environment with ongoing support and development.

Role Description Drive high-visibility regulatory and data initiatives in a collaborative hybrid environment within the insurance sector. This opportunity offers the chance to lead impactful cross-functional projects, work closely with senior stakeholders, and contribute to large-scale governance and transformation priorities in a fast-paced and evolving organization. - Lead end-to-end regulatory data projects while managing timelines, scope, and costs. - Drive alignment between business, data, technology, and compliance stakeholders. - Ensure regulatory commitments are delivered on time through strong project governance and execution. - Communicate project progress, risks, and outcomes to senior leadership and stakeholders. - Manage the full lifecycle of projects, including initiation, planning, execution, monitoring, and closure. - Maintain and monitor the master project schedule and coordinate updates from workstream leads. - Identify schedule risks and ensure the project critical path is maintained. - Lead and facilitate stakeholder meetings focused on tracking business deliverables. - Develop and manage change management and communication materials aligned with business communication plans. - Establish and maintain governance processes, including status reporting, risk management, and escalation procedures. - Manage dependencies across multiple teams and ensure alignment with regulatory deadlines. - Support accurate and timely project reporting and submissions. - Track project KPIs and provide reporting on project performance, regulatory compliance, and data quality outcomes when applicable. Qualifications - Project management certification such as PMP is considered an asset. - 5 years of experience in project management. - Experience in business change management and regulatory initiatives. - Strong understanding of project management delivery approaches and methodologies. - Proven experience delivering complex cross-functional projects within tight timelines. - Experience with Agile, Waterfall, or hybrid project delivery methodologies. - Ability to translate business requirements into structured project plans and deliverables. - Strong stakeholder management and communication skills across business and technical teams. - Strong emotional intelligence and ability to manage stakeholder expectations. - Excellent analytical, problem-solving, and organizational skills. - High attention to detail with a focus on audit readiness and compliance. - Ability to manage competing priorities in a fast-paced environment. - Experience in regulated industries such as insurance, financial services, or healthcare is considered an asset. - Familiarity with regulatory frameworks is considered an asset. - Knowledge of Power BI, SQL, data lineage, or governance tools is considered an asset. Benefits - Salaried: $65-70 per hour. - Incorporated Business Rate: $75-80 per hour. - 7-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Monday to Friday from 9:00 am to 5:00 pm. - Occasional meetings outside regular hours to support Asia-based teams. - Occasional travel of less than 25% may be required. - Enjoy the flexibility of remote work. Company Description Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Role Description Dynamic remote opportunity in the insurance sector for an experienced payroll professional with expertise in full-cycle payroll processing, payroll systems, and financial reporting. This role offers exposure to complex payroll operations, collaboration with HR and Finance teams, and the opportunity to contribute in a fast-paced corporate environment with strong growth potential. What is in it for you: - Hourly salary of $27. - 4-month contract. - Full-time position: 37.50 hours per week. - Weekday schedule from 8:00 am to 4:00 pm. - Occasional early morning or late evening work may be required. - Fully remote position within Ontario. Responsibilities: - Process full-cycle payroll accurately and on schedule. - Manage accounts payable related payroll tasks as required. - Respond to employee payroll inquiries in a timely and professional manner. - Prepare and post payroll journal entries. - Review and verify quarterly payroll tax reports for accuracy. - Support year-end payroll processing, including reconciliations and reporting activities. - Identify and resolve payroll discrepancies or data issues. - Maintain accurate and confidential payroll records. - Support ad hoc payroll matters as they arise. - Use payroll systems, including ADP, to enter, update, and validate payroll information. - Collaborate with HR and Finance teams to ensure payroll accuracy and compliance. Qualifications - Bachelor’s degree in Accounting, Finance, Business, Economics, Mathematics, or a related field. - PCP payroll certification. - 5 years of payroll experience. - Experience with full-cycle payroll processing. - Experience preparing payroll journal entries and payroll reports. - Experience with payroll systems, preferably ADP. - Experience with accounts payable related payroll tasks is considered an asset. - Experience with quarterly payroll tax reporting and year-end payroll processing is considered an asset. - Experience in a corporate or multi-province payroll environment is considered an asset. - Insurance or finance industry background preferred. - UK payroll experience is preferred. - Advanced Excel skills. - Strong attention to detail and accuracy. - Ability to maintain confidentiality and professionalism. - Strong documentation, verbal, and written communication skills. - Strong time management skills and ability to work independently. - Ability to troubleshoot and resolve ad hoc payroll issues. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Role Description Work in a fully remote insurance environment supporting disability operations across Canada. This administrative role focuses on reviewing confidential communications, ensuring privacy compliance, and maintaining high-quality standards in a fast-paced setting. Ideal for detail-oriented professionals who enjoy analytical tasks, structured processes, and collaborative support work. What is in it for you: - Hourly salary of $17. - 12-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Weekday schedule from 10:30-6:30 pm EST. - Enjoy the flexibility of remote work. Responsibilities: - Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines. - Identify and reconcile inconsistent or inaccurate information while providing feedback to case managers and leaders regarding privacy, confidentiality, and communication standards. - Analyze communications to document trends and support continuous improvement initiatives. - Manage group email inboxes efficiently while respecting turnaround times and quality expectations. - Support additional administrative and case management-related tasks, including email communications, tool referrals, and invoice processing. - Collaborate with internal and external stakeholders, including case managers, operations specialists, associate managers, plan sponsors, and plan members. Qualifications - Post-secondary education at the college or university level is required. - Bilingual in English and French to support stakeholders and review communications across Canada. - 0 to 2 years of professional experience in an administrative or related environment. - Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, PowerPoint, and Adobe tools. - Ability to investigate issues, apply critical judgment, solve problems, and follow through to resolution. - Excellent attention to detail and accuracy. - Strong organizational, prioritization, and planning skills. - Excellent written and verbal communication abilities. - Ability to work effectively in a fast-paced environment with high workloads and competing deadlines. - Adaptable, proactive, analytical, and able to take initiative. - Ability to collaborate professionally with internal partners while also working independently and within a team. - Knowledge of disability management or group benefits is considered an asset. - Experience in a health-related field or administrative office environment is considered an asset. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Role Description Take your insurance career to the next level with a recognized organization that values expertise, innovation, and trust. Enjoy a permanent remote position offering a flexible schedule, excellent working conditions, and competitive benefits starting on your first day. Thrive in a collaborative and people-focused environment that promotes autonomy, professional development, continuous learning, and employee well-being, while contributing to making insurance more accessible across Canada. Responsibilities - Provide technical expertise in risk assessment using individual underwriting methods. - Work independently on complex applications while respecting authorized approval limits. - Accurately assess approval limits of up to $750,000 in life insurance and $2,500 in disability insurance. - Communicate directly with applicants and stakeholders regarding underwriting decisions. - Negotiate with reinsurers and identify solutions to support client file acceptance. - Collaborate with partners and TPAs in risk evaluation. - Act as a resource person during the contestability period. Qualifications - Bachelor’s degree in business administration, health sciences, or another related field. - Completion of, or progress toward, a Fellow, Life Management Institute (FLMI) and/or Fellow of the Academy of Life Underwriting (FALU) designation is considered an asset. - 5 years of experience as an underwriter. - Strong understanding of insurance contracts and laws across Canada. - Demonstrated autonomy and proactivity. - Strong analytical, judgment, and problem-solving skills. - Collaborative mindset with a focus on continuous improvement. - Bilingual in French and English to communicate frequently, both verbally and in writing, with English-speaking clients and partners as part of the role responsibilities. Benefits - Salary between 85K-95K, based on experience. - 4 weeks of vacation upon hiring. - Permanent full-time position, 35 hours per week, fully remote. - Flexible schedule between 7 am and 5 pm, with shift start times between 7 am and 9 am. - Group insurance starting on day one: medical, dental, vision, travel, and roadside assistance coverage. - Defined benefit pension plan equivalent to government pension plans (available after one year of service). - Employee assistance program. - Paid sick days. - On-site fitness room. - Social activities organized throughout the year (BBQ, Christmas party, Halloween events). - Various employee discounts (Saint-Hyacinthe privilege card and insurance products). - Continuous training opportunities. - Recognition program for years of service. Company Description Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Role Description Create impactful AI-driven learning experiences in a fast-paced insurance environment where innovation, creativity, and digital learning come together. This fully remote opportunity offers the chance to design engaging microlearning content, leverage cutting-edge AI tools, and influence how global teams learn and apply emerging technologies through modern, learner-focused training solutions. What is in it for you: - Salaried: $45-50 per hour. - Incorporated Business Rate: $55-60 per hour. - Initial contract duration of 6 months. - Full-time contract position within the insurance sector. - Possibility of extension and potential conversion opportunity. - Day schedule, 37.50 hours per week. - Enjoy the flexibility of remote work. Responsibilities: - Lead end-to-end instructional design using structured methodologies such as ADDIE or SAM, including needs analysis, learning objectives, design strategy, development, implementation support, and evaluation. - Partner with stakeholders and subject matter experts to translate business needs into effective learning solutions while managing reviews and feedback cycles to achieve project scope and success measures. - Design and develop learning assets across multiple formats, including Synthesia AI microlearning videos, digital modules, instructor-led materials, and job aids. - Edit and produce learner-ready video assets, including cuts, captions, audio cleanup, transitions, and branding templates using video editing tools. - Measure and improve learning effectiveness through evaluation approaches, learner data analysis, and iterative design improvements. - Create workflow-based enablement and reinforcement materials such as realistic scenarios, practice activities, prompts, job aids, and communities-of-practice resources to support AI skill application in daily work. - Design localization-ready content for global audiences using plain language, accessible templates, and consistent terminology while supporting translation and localization workflows. - Ensure quality, accessibility, and consistency by applying learning standards, inclusive design practices, and accessibility guidelines such as WCAG. - Leverage AI responsibly within the design workflow to support ideation, scripting, and asset creation while aligning with enterprise standards related to privacy, accessibility, risk, branding, and validation. Qualifications - Bachelor’s Degree in Instructional Design, Education, Learning Experience Design, Communications, Business, or a related field. - 5 years of progressive experience in instructional design or learning experience design within an enterprise environment. - Demonstrated expertise in instructional design methodologies, including analysis, learning objectives, storyboarding, and assessment design across multiple learning modalities. - Ability to provide a portfolio or work samples demonstrating instructional design capabilities. - Strong experience designing enterprise learning solutions using methodologies such as ADDIE or SAM from needs analysis through evaluation. - Hands-on experience creating learner-ready assets including microlearning videos, digital modules, job aids, presentation decks, and reinforcement materials. - Working knowledge of AI concepts and generative AI productivity tools. - Ability to translate responsible AI principles into practical and enterprise-ready learning content, learner behaviors, examples, and prompts. - Proficiency with Synthesia or similar AI video platforms and eLearning authoring tools such as Articulate Rise or Storyline. - Basic video editing skills, including audio cleanup, transitions, captions, and branding elements. - Strong ability to collaborate with stakeholders and subject matter experts while managing feedback cycles and communicating design rationale effectively. - Strong communication skills. - Experience with LMS or LXP platforms, including content publishing, metadata management, and basic troubleshooting, is considered an asset. - Background in adult learning theory, behavioral science, learning experience design, UX, or content design is considered an asset. - Experience using learner analytics or data visualization tools such as Power BI to evaluate learning effectiveness is considered an asset. - Experience with graphic design or production tools such as PowerPoint, Figma, Canva, Adobe Creative Suite, or advanced video editing tools is considered an asset. - Experience supporting localization workflows and creating accessible content for global audiences is considered an asset. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Role Description Build your experience in the insurance industry by supporting the assessment and processing of health and dental claims within a fast-paced transformation project. This fully remote opportunity offers exposure to cloud-based systems, collaboration within a close-knit team, and strong potential for long-term career growth and professional development. Qualifications - Bachelor’s degree in Business or a related field. - 0–2 years of professional experience. - Experience reviewing and adjudicating insurance claims, including verifying policy coverage and determining eligibility for settlement, is an asset. - Previous experience within the insurance, health care, call center, or data processing industries is an asset. - Experience collaborating with legal, medical, or external service providers is an asset. - Strong proficiency with Microsoft Office 365 applications. - Strong analytical and detail-oriented skills, including the ability to review receipts, extract data, and accurately enter information. - Excellent verbal and written communication skills for interacting with diverse audiences. - Ability to work independently and collaboratively in a fast-paced environment. - Strong customer service orientation and interpersonal skills. - Ability to take initiative and manage priorities effectively. - Bilingual in English and French to support communication with internal and external clients while maintaining high-quality customer service standards. Requirements - Hourly salary of $19. - 6-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Schedule from 9 am to 5 pm. - Enjoy the flexibility of remote work. Benefits - Support initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS) results. - Participate in projects focused on improving claims processing effectiveness and operational efficiency. - Support Business As Usual (BAU) activities during the transition from a legacy system to a cloud-based platform.

Role Description Build your experience in the insurance industry by supporting the assessment and processing of health and dental claims within a fast-paced transformation project. This fully remote opportunity offers exposure to cloud-based systems, collaboration within a close-knit team, and strong potential for long-term career growth and professional development. Responsibilities - Assess complex health and dental claims in accordance with contract provisions and established service standards. - Review claims for completeness, enter and assess claim information, and determine payment responsibility after insurance benefits are applied. - Make decisions that may impact member benefit entitlement and payable amounts. - Manage assigned claims while prioritizing urgent cases effectively. - Deliver high-quality customer service within established turnaround times. - Communicate effectively with internal and external stakeholders to meet service expectations and support customer satisfaction. - Contribute to financial efficiency and continuous improvement objectives. - Support initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS) results. - Apply appropriate risk management tools and techniques in daily activities. - Participate in projects focused on improving claims processing effectiveness and operational efficiency. - Resolve claims-related issues and coordinate appropriate escalation when required, including claims adjustments and technical decisions. - Support Business As Usual (BAU) activities during the transition from a legacy system to a cloud-based platform. Qualifications - Bachelor’s degree in Business or a related field. - 0–2 years of professional experience. - Experience reviewing and adjudicating insurance claims, including verifying policy coverage and determining eligibility for settlement, is an asset. - Previous experience within the insurance, health care, call center, or data processing industries is an asset. - Experience collaborating with legal, medical, or external service providers is an asset. - Strong proficiency with Microsoft Office 365 applications. - Strong analytical and detail-oriented skills, including the ability to review receipts, extract data, and accurately enter information. - Excellent verbal and written communication skills for interacting with diverse audiences. - Ability to work independently and collaboratively in a fast-paced environment. - Strong customer service orientation and interpersonal skills. - Ability to take initiative and manage priorities effectively. - Bilingual in English and French to support communication with internal and external clients while maintaining high-quality customer service standards. Benefits - Hourly salary of $19. - 6-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Schedule from 9 am to 5 pm. - Enjoy the flexibility of remote work.

Role Description Drive the creation of high-quality RFPs, RFIs, and investment proposals within the insurance and asset management sector. This role blends writing, research, and stakeholder collaboration, leveraging tools like Qvidian or Loopio in a global, fast-paced environment with strong exposure to sales and marketing teams. Qualifications - Bachelor’s degree in business, marketing, communications, or a related field. - 2 to 4 years of experience in financial services, with strong preference for proposal or RFP writing experience. - Excellent written and verbal communication skills. - Strong attention to detail, organization, and project management capabilities. - Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment. - Strong analytical skills with the ability to identify inconsistencies and ensure data accuracy. - Proactive and self-motivated, with the ability to work both independently and collaboratively. - Proficiency in Microsoft Office Suite and Adobe tools. - Experience with proposal management systems such as Qvidian, Loopio, or Responsive is an asset. Requirements - Develop and complete RFPs, RFIs, DDQs, surveys, and other proposal materials to support business growth. - Manage the full proposal lifecycle, ensuring accuracy, consistency, and alignment with established standards. - Research, analyze, and draft content using internal databases and input from subject matter experts. - Collaborate with cross-functional stakeholders to gather, validate, and refine information. - Coordinate with Compliance and Legal teams to secure necessary approvals. - Act as a key resource for global sales and marketing teams by providing timely and accurate information. - Support team initiatives and handle ad hoc requests as required. Benefits - Hourly salary of $27. - 12-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Weekday schedule from 9 am to 5 pm. - Enjoy the flexibility of remote work.

Change Manager (Transformation Project) — Remote A high-impact opportunity in the insurance sector supporting a large-scale digital transformation program, focused on change management, stakeholder alignment, and enterprise adoption. This role drives communication, training, and engagement strategies for a new authentication system impacting thousands of clients and users in a remote environment. What is in it for you: • Salaried: $42-44 per hour. • Incorporated Business Rate: $48-52 per hour. • 6-month contract with the potential for permanent employment. • Full-time position at 37.50 hours per week. • Weekday schedule from 9:00 am to 5:00 pm. • Enjoy the flexibility of a fully remote work environment. • May require collaboration across multiple teams and time zones. • Occasional travel may be required depending on initiatives. Responsibilities: • Develop and implement comprehensive change management strategies aligned with organizational objectives. • Conduct change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption needs. • Create and execute communication plans that clearly articulate the purpose, benefits, and progress of change initiatives. • Partner with project and program managers to integrate change management activities into project plans. • Design and deliver training, coaching, and reinforcement strategies to support adoption. • Identify, assess, and manage resistance by working with leaders and teams to address concerns. • Establish success metrics and track adoption, engagement, and sustainability of change initiatives. • Provide guidance and support to leaders and people managers to reinforce desired behaviors. • Ensure consistent application of change management methodologies across initiatives. • Prepare executive updates and presentations on change progress, risks, and outcomes. What you will need to succeed: • Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field, or equivalent experience. • Change management certification such as Prosci, CCMP, or similar is preferred. • 5 years of experience in change management, organizational development, or project or program management. • Proven experience leading change for complex initiatives such as technology implementations, process improvements, mergers, or transformations. • Strong knowledge of change management frameworks such as Prosci ADKAR, Kotter, or Lewin. • Experience working in agile, hybrid, or large-scale enterprise environments is an asset. • Background in technology, systems implementation, or digital transformation is preferred. • Experience coaching senior leaders and executives through change is an asset. • Excellent communication, facilitation, and stakeholder management skills. • Strong strategic thinking, problem-solving abilities, and adaptability in complex environments. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. # MFCJP00016571