Role Description The Program Manager will manage and document the performance of Fairbanks Morse Aftermarket (FMA) projects, including: - Project budgets - Schedules - Estimates to complete - Work progress - Coordinate project deliverables in accordance with individual project objectives, segment goals, initiatives, and strategy The incumbent will coordinate efforts of the service and engineering teams to ensure customer goals and timelines are met. The Program Manager is expected to plan and oversee the execution of projects, requiring administrative control of the portfolio of projects in accordance with established standard practices. Responsibilities include: - Ensuring achievement of all project objectives, both internal and contractual - Focusing on technical and administrative control of the project - Acting as the primary point of contact from pre-solicitation scope development through project completion or product commercialization - Leading the integrated project team to achieve project technical and business objectives - Measuring success in terms of project financial performance, customer satisfaction metrics, and contract deliverables Qualifications - Bachelor’s degree in business, Business Management, Mechanical or Industrial Engineering, or other related fields - A minimum of 5 years of demonstrated successful project execution experience in a technical field; marine and/or digital product development experience is preferred - Demonstrated ability to lead multiple indirect teams of 5-10 individuals - Strong root cause analysis and problem-solving ability - Demonstrated resiliency to adjust and thrive in an environment with changing requirements, schedules, and priorities - Strong English language communications skills (verbal, written, and presentation) - Ability to analyze financial data and trends for impact on projects - Highly motivated, self-determined spirit - Willingness and flexibility to travel up to 20% - Excellent business power user IT skills (MS Office & Office 365, MS Project) - Project Management Professional (PMP) Certification is preferred Requirements - This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data - To meet NOFORN requirement, proof of US Citizenship is required - Acceptable proof of US Citizenship includes a US Passport, US Birth Certificate, or Naturalization Certificate Benefits - Shared responsibility for FMS Segment Revenue, Order Intake, and GM% - Support for Segment Directors and Aftermarket Commercial Manager in pursuit of new projects - Involvement in customer-initiated product upgrades and equipment investigations - Engagement in aftermarket parts sales and product user groups

• Own the program management and implementation process for GEHC installations and new Acquisitions at HCA facilities • Driving customer satisfaction and process productivity during the installation and Acquisition process • Acting as the primary liaison between GE and the customer team and the single point of contact to the customer for GE across the modalities during Acquisitions • Identification, escalation and resolution of issues, which might affect customer satisfaction and GE operational targets • Participation in simplification and process improvement initiatives • Key advisor to the customer in planning technology for new construction • Facilitate the collection of relevant quotes for new construction projects and Acquisitions • Provide input into orders and revenue forecasting • Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

• Own and improve process documentation (e.g., member journey maps, knowledge base library, standard operating procedures), acting as a subject matter expert of the dispute resolution process and experience. • Review and respond to internal and external audit requests, including sponsor bank and control testing reviews, ensuring all findings are analyzed, addressed, and remediated within established timelines. • Support dispute-related inquiries, analyzing themes, providing responses for internal and bank-partner reviews, and summarizing key trends and recommendations to improve member and agent experiences. • Monitor and report on key metrics related to dispute operations, compliance, and member experience to assess performance and drive improvements. • Continuously analyze data and identify areas of friction, scope problem statements, build project plans, and own execution to drive improvement to key metrics. • Develop and share compelling data-based insights about the member experience and project impact with Product, Risk and other organizations; gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements. • Partner with Vendor Operations, Quality, Learning, Content and others to identify agent improvement opportunities; team up to execute on those opportunities. • Support launch readiness efforts for new products/features; work closely with Finance, Workforce Management, Vendor Operations and others to ensure operational readiness; provide impact analysis on the member and agent experiences and advocate for improvements. • Contribute to a culture of trust, collaboration and commitment to excellence. • Perform other ad hoc tasks and responsibilities as assigned.

• Directs all phases of client programs, from inception through completion • Responsible for the cost, implementation and performance of company programs or subsystems of major programs • Coordinates the preparation of business plans, work statements and specifications, operating budgets and financial terms/conditions of contract • Ensures the development process is congruent with current market trends, program goals, and client needs • Acts as the primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance • Analyzes problem/opportunity areas of assigned programs and evaluates options • Evaluates performance and makes recommendations • Establishes milestones and monitors adherence to program plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications • Determines the profitability and viability of new products or program enhancements • Develops strategies and tactics to ensure effective program performance relative to market opportunity, working closely with company functional groups over the entire life cycle • Directs and oversees responsibilities of team to ensure priorities and deliverables are met