• Own the program management and implementation process for GEHC installations and new Acquisitions at HCA facilities • Driving customer satisfaction and process productivity during the installation and Acquisition process • Acting as the primary liaison between GE and the customer team and the single point of contact to the customer for GE across the modalities during Acquisitions • Identification, escalation and resolution of issues, which might affect customer satisfaction and GE operational targets • Participation in simplification and process improvement initiatives • Key advisor to the customer in planning technology for new construction • Facilitate the collection of relevant quotes for new construction projects and Acquisitions • Provide input into orders and revenue forecasting • Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

• Own and improve process documentation (e.g., member journey maps, knowledge base library, standard operating procedures), acting as a subject matter expert of the dispute resolution process and experience. • Review and respond to internal and external audit requests, including sponsor bank and control testing reviews, ensuring all findings are analyzed, addressed, and remediated within established timelines. • Support dispute-related inquiries, analyzing themes, providing responses for internal and bank-partner reviews, and summarizing key trends and recommendations to improve member and agent experiences. • Monitor and report on key metrics related to dispute operations, compliance, and member experience to assess performance and drive improvements. • Continuously analyze data and identify areas of friction, scope problem statements, build project plans, and own execution to drive improvement to key metrics. • Develop and share compelling data-based insights about the member experience and project impact with Product, Risk and other organizations; gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements. • Partner with Vendor Operations, Quality, Learning, Content and others to identify agent improvement opportunities; team up to execute on those opportunities. • Support launch readiness efforts for new products/features; work closely with Finance, Workforce Management, Vendor Operations and others to ensure operational readiness; provide impact analysis on the member and agent experiences and advocate for improvements. • Contribute to a culture of trust, collaboration and commitment to excellence. • Perform other ad hoc tasks and responsibilities as assigned.

• Directs all phases of client programs, from inception through completion • Responsible for the cost, implementation and performance of company programs or subsystems of major programs • Coordinates the preparation of business plans, work statements and specifications, operating budgets and financial terms/conditions of contract • Ensures the development process is congruent with current market trends, program goals, and client needs • Acts as the primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance • Analyzes problem/opportunity areas of assigned programs and evaluates options • Evaluates performance and makes recommendations • Establishes milestones and monitors adherence to program plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications • Determines the profitability and viability of new products or program enhancements • Develops strategies and tactics to ensure effective program performance relative to market opportunity, working closely with company functional groups over the entire life cycle • Directs and oversees responsibilities of team to ensure priorities and deliverables are met

Role Description We are seeking an experienced IT Project/Program Manager to lead and coordinate the planning, execution, and delivery of complex technology initiatives across the organization. This role serves as the central hub for project governance, stakeholder communication, and cross-functional alignment — ensuring IT investments are delivered on time, within budget, and in support of strategic business goals. The ideal candidate thrives in dynamic environments, brings structure to ambiguity, and has a proven track record of driving outcomes across both agile and traditional delivery frameworks. Key Responsibilities - Project & Program Delivery - Own end-to-end delivery of IT projects and programs, from initiation through closeout. - Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations. - Lead projects across multiple IT domains including infrastructure, AI software development, security, and business systems. - Manage interdependencies across multiple concurrent workstreams and ensure milestone accountability. - Proactively identify risks, issues, and blockers; drive resolution and escalate when appropriate. - Stakeholder Management & Communication - Serve as the primary point of contact for project stakeholders. - Prepare and deliver clear status reports, executive briefings, and steering committee presentations. - Facilitate project meetings, working sessions, and retrospectives with structured agendas and documented outcomes. - Align business and IT stakeholders on scope, priorities, and tradeoffs throughout the project lifecycle. - Governance & Process - Establish and enforce project management standards, tools, and best practices across the IT portfolio. - Maintain the IT project portfolio dashboard and provide visibility into health, capacity, and delivery timelines. - Utilize agile methodologies where appropriate, including sprint planning, backlog grooming, and retrospectives. - Ensure compliance with change management, procurement, and security review processes. - Budget Management - Track project budgets, forecast spend, and report on financial performance vs. plan. Qualifications - 5+ years of experience managing IT projects or programs in a mid-to-large enterprise environment. - Demonstrated ability to manage multiple projects simultaneously with competing priorities. - Strong understanding of the software development lifecycle (SDLC), infrastructure delivery, and cloud technologies. - Experience with both Agile (Scrum, Kanban) and Waterfall / hybrid delivery methodologies. - Proficiency with project management tools such as Jira, MS Project, Smartsheet, or equivalent. - Excellent verbal and written communication skills; ability to tailor messaging to technical and non-technical audiences. - Bachelor's degree in Computer Science, Information Systems, Business, or a related field — or equivalent practical experience. Preferred Qualifications - PMP, PgMP, or PMI-ACP certification. - SAFe, Scrum Master (CSM), or equivalent agile certification. - Experience managing ERP, cloud migration, or digital transformation programs. - Familiarity with IT service management frameworks (ITIL, COBIT). - Prior experience in a regulated industry a plus. Core Competencies - Strategic thinking and ability to connect tactical work to business objectives. - Strong organizational skills and disciplined attention to detail. - Comfort navigating ambiguity and driving clarity in fast-moving environments. - Collaborative leadership style with ability to influence without authority. - High degree of ownership and accountability for outcomes. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Employee may work in an office setting or remote. We are an Equal Opportunity Employer (( We Hear You ))