• Serve as a liaison between internal clients and functional departments; • Identify risks, evaluate controls and prepare findings and recommendations. • Ensure through audits that the organization’s programs are consistently administered. • Monitor and evaluate the effectiveness of solutions, policies, practices and processes. • Develop, implement, administer and revise policies, procedures and programs. • Research, analyze, maintain, modify, validate and prepare data, information and content. • Produce, edit and distribute a variety of business documents. • Create, present and/or facilitate meetings, webinars, conference calls, training programs, etc. • Participate on or lead larger, more complex departmental and/or divisional projects. • Develop and build internal partnerships to improve communication, coordination and collaboration.

• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches • Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives • Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses • Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams • Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support • Onboard new partners and manage partner lifecycle processes • Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements • Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team • Maintain and continuously improve partner enablement resources and documentation • Work closely with internal teams to resolve partner issues and support deal execution • Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

• Own the integrated program plan across all active credit and lending workstreams. • Proactively manage sequencing, resourcing tradeoffs, and escalations. • Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones. • Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system. • Keep a single source of truth for status, decisions, risks, and owners. • Facilitate structured decision-making by surfacing options and tradeoffs to leaders. • Build and improve the operating systems that drive credit and lending product decisions. • Produce concise, predictable updates calibrated to the audience. • Synthesize complex cross-functional information into recommendations that help executives decide and move. • Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members. • Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign.

Role Description Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! The Intelligence and Services Operations Manager is a critical connective role within the Dragos organization. This individual contributor position sits at the intersection of Threat Hunt, Threat Intelligence, and Services delivery teams, ensuring that the collective capability of these practices is coordinated, responsive, and operationally excellent — particularly during high-stakes events and surge operations. Reporting to the Sr. Director of Threat Fusion Operations, this role owns two primary mandates: - Cross-functional operational coordination across all Intelligence and Services teams. - Strategic management and execution of the Dragos Neighborhood Keeper Trusted Adviser Program. The successful candidate will be equally comfortable building process infrastructure in the background and stepping into a fast-moving incident or event when the situation demands it. Responsibilities - Own cross-functional operational coordination across Threat Hunt, Threat Intelligence, and Services teams — designing cadences, escalation protocols, and shared situational awareness channels that keep the right people informed and aligned. - Step in as the operational coordinator during major incidents and surge events, bridging teams to ensure unified response, clear ownership, and nothing falling through the cracks when the threat landscape demands it. - Manage the Neighborhood Keeper Trusted Adviser Program end-to-end — from onboarding and agreement execution through active partner engagement with government entities, ISACs, and sector partners. - Facilitate intelligence sharing workflows including IOC and signature validation, TLP classification decisions, inbound submissions, and cross-community bulletins distributed to the right participants with the right handling. - Identify and fix operational friction between teams — process gaps, unclear handoffs, and coordination debt — and build SOPs that codify how Intelligence Services teams work together, not just in isolation. - Track and synthesize program and operational metrics across the IntServ organization, surfacing patterns and risks to leadership in clear, actionable reporting. - Lead after-action reviews following major events and translate findings into durable improvements, continuously raising the operational maturity of the Intelligence Services organization. Qualifications - 5+ years of experience in intelligence operations, security operations, program management, or a closely related field within a cybersecurity or national security context. - Demonstrated experience coordinating across multiple technical teams during time-sensitive or high-stakes events — you have been the person who keeps the trains running when things get complex. - Familiarity with ICS/OT cybersecurity concepts, threat intelligence fundamentals, and the threat landscape facing critical infrastructure sectors. - Experience managing external partner or stakeholder relationships in a structured, compliance-aware context — agreements, information sharing frameworks, and TLP protocols. - Experience working with or within government cybersecurity entities, ISACs, or similar public-private partnership structures. - Process-builder mindset: you create clarity out of ambiguity, document things that live only in people's heads, and build systems that scale. - Comfort operating across multiple simultaneous workstreams with competing urgency — you triage effectively and don't lose track of the long-term while managing the immediate. Requirements - Salary: $170,000 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.