Role Description This is a full-time role that can be held from one of our US offices or remotely in the United States. - LIST JOB RESPONSIBILITIES - LIST OF TECH STACK/TOOLS/CODING LANGUAGES USED ETC. Qualifications - REQUIRED SKILLS/QUALITIES - REQUIRED TOOL EXPERIENCE/KNOWLEDGE Requirements - IDEAL SKILLS/QUALITIES - IDEAL TOOL EXPERIENCE/KNOWLEDGE Benefits - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. - The base salary range for this position is [INSERT RANGE]. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers . Company Description - At Fetch, we offer competitive compensation packages to the exceptional folks we hire. - The on-target earnings range for this position is [INSERT RANGE]. - This does not include accelerators or sales plan incentive funds, which employees may also be eligible for. - We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

Role Description Fetch is entering a pivotal phase of growth and operational complexity, with millions of users, expanding platform capabilities, and increasing cross-functional scale. As the company evolves from a high-growth business into a more operationally mature organization, there is a critical need to strengthen the systems, cadence, and leadership infrastructure that power execution across the company. Fetch is hiring a Director of Executive Operations to architect and run Fetch’s executive operating system. You will design the systems that govern how the leadership team sets priorities, measures performance, and drives execution at scale. Partnering directly with the COO, you will own the infrastructure behind decision-making velocity, metric integrity, and cross-functional alignment. This is a builder role for an operator who thrives on turning complexity into structured, high-functioning systems and who takes pride in making organizations run with precision. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 12+ years of experience in operations, business operations, strategy, program leadership, or consulting roles in high-growth or complex environments - Proven track record of building and scaling internal operating systems (e.g., OKRs, executive cadences, reporting infrastructure) - Experience working closely with C-suite executives, with the ability to influence and drive alignment at senior levels - Strong analytical capability and comfort owning business metrics, reporting, and performance frameworks - Demonstrated ability to translate ambiguity into structured, repeatable systems that drive execution - Exceptional communication skills, with the ability to synthesize complex inputs into clear, actionable insights - High judgment, executive presence, and the ability to operate as a trusted proxy to senior leadership - Proven ability to manage multiple high-priority initiatives with rigor, speed, and attention to detail - Bachelor’s degree or equivalent combination of education and experience Requirements - Experience building business performance metrics in a high-growth company - Track record of implementing and operationalizing OKR frameworks at scale - Experience with board-level materials, corporate reporting, or data room governance - Background in consulting, BizOps, or similar environments with strong systems orientation - Experience in consumer technology, marketplace, or high-growth startup environments - MBA or advanced degree a plus Benefits - Competitive compensation packages including base, equity, and benefits - Base salary range for this position is $184,896-$222,000

Role Description Revenue cycle management is foundational to everything the organization does. The ability to collect accurately and efficiently on the care delivered is what funds the clinical mission — and as the company scales, the complexity of that function grows with it. The RCM Operations Lead owns the revenue cycle day-to-day. This role sits at the center of the billing function — responsible for: - Claim management - Vendor oversight - Managing the offshore RCM team - Answering internal billing questions - Operational work required to launch and maintain payer relationships across states This is a high-ownership role with real surface area. The person who thrives here moves fast, prioritizes relentlessly, and doesn't stop at the first answer when something doesn't add up. You Will: - Own end-to-end billing operations across the full claims lifecycle, from front-end insurance verification and prior auth through claim submission, follow-up, denial/rejection resolution, and back-end reporting. - Lead and manage a team of 4+ offshore support staff. Set priorities, assign workstreams, review output, and keep the team on track. Serve as the escalation point when issues arise and ensure processes are running consistently and correctly across the team. - Manage a high volume of billing questions and escalations from vendors and internal teams — investigating patient responsibility questions, handling vendor escalations, and triaging high-priority items like medical record subpoenas and collection agency contacts. - Support ad-hoc RCM projects, including state launches, new payer setup, provider enrollment, and credentialing gaps for existing clinicians. Qualifications - 5+ years of hands-on RCM experience, with strong familiarity across the claims lifecycle: denials, rejections, adjustments, resubmissions. - Comfortable in Availity and standard provider portals. - Ownership-oriented. You keep workflows clean, follow up on open items without being asked, and treat the function like it's yours to run. - Clear communicator. You surface what matters in a format others can act on, and you stay responsive to the teams that depend on you. - Comfortable in a fast-moving environment. Startup or high-growth experience preferred. You manage multiple workstreams simultaneously and don't need heavy oversight to stay organized. - You raise the bar. You're comfortable pushing back, flagging problems, and holding vendors and internal teams to a higher standard — even without formal authority. Company Description The culture is a unique mix of thoughtfulness, kindness, and high-performance. The team takes time to eat lunch together every single day in NYC, while also setting ambitious goals and holding themselves accountable to them. They always ensure that they integrate perspectives from experts in the space, including clinicians and autistic self-advocates. - Clients first - The job is to solve real problems for clients. Choose to make life better for the client, even if it's harder for the team. Never lose sight of the person on the other side. - Find a Way - Use ingenuity, scrappiness, and determination to bend the world to accomplish goals. Be resourceful and do more with less. - Raise the Bar - Grow deliberately, by asking how things can improve and by giving and seeking feedback. Insist on the highest standards and keep pushing them higher. - Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

• Own data quality outcomes for the Health and Meals pillar by defining accuracy and coverage goals for critical attributes (e.g., nutrition, dietary tags, allergens, preparation/meal context) and driving measurable improvements across the catalog. • Design, test, and operationalize LLM pipelines in partnership with Catalog Engineering and ML, including prompt iterations, evaluation frameworks, and human-in-the-loop QA. • Develop robust SQL analyses to monitor health of the catalog, identify root causes, prioritize fixes, and communicate performance and impact to cross-functional stakeholders. • Establish and continuously refine taxonomies, attribute definitions, and normalization standards; author SOPs and quality guidelines that scale across internal teams, external content providers, and BPOs. • Manage day-to-day execution with external vendors and data partners (e.g. BPOs), setting SLAs, creating QA workflows, and implementing sampling plans that improve precision and recall at scale. • Partner with Product, DS, and XFN teams to scope experiments, validate assumptions, and translate insights into roadmaps that elevate discovery, search relevance, and conversion for health and meal oriented use cases.