Role Description Buscamos un/a desarrollador/a Semi Senior con experiencia en ecosistema ServiceNow, orientado/a a integraciones, automatización y configuraciones sobre módulos ITOM, ITAM e ITSM. El rol participará en la construcción de conectores, normalización de eventos, automatización de flujos y optimización operativa, trabajando en entornos de monitoreo, incident management y observabilidad. Responsibilities - Construir integraciones REST/webhooks entre herramientas de monitoreo y ServiceNow. - Normalizar payloads JSON provenientes de Dynatrace, Grafana y Zabbix. - Configurar reglas de eventos, alertas e incidentes en ServiceNow. - Implementar flujos automatizados mediante Flow Designer y playbooks. - Configurar SLAs, reglas de asignación y escalamiento automático. - Desarrollar pruebas unitarias e integraciones. - Analizar fallas y optimizar rendimiento de procesos. - Construir dashboards operativos y vistas de monitoreo. - Diseñar y mantener documentación técnica y runbooks. - Administrar esquemas On-Call y configuraciones de Email Inbound Actions. - Participar en iniciativas de AIOps, Predictive Intelligence y Now Assist. Experience - Experiencia con ServiceNow Event Management (EM), ITSM y MIM. - Conocimiento intermedio de CMDB y CSDM. - Experiencia en Flow Designer, Transform Maps e IntegrationHub. - Desarrollo con JavaScript dentro de ServiceNow. - Manejo de APIs REST, JSON y webhooks. - Integración con herramientas de monitoreo como Dynatrace, Grafana y Zabbix. - Conocimiento de buenas prácticas ITIL y gestión de cambios. - Experiencia en pruebas, troubleshooting y documentación técnica. Tools and Technologies - ServiceNow Studio - Flow Designer - Transform Maps - IntegrationHub / Spokes - JavaScript - JSON - Postman - Dynatrace - Grafana - Zabbix Key Skills for Filtering - ServiceNow ITSM / ITOM - Event Management - CMDB / CSDM - Integraciones REST API - Flow Designer - JavaScript - Transform Maps - Incident Management - Monitoring Integrations - Predictive Intelligence - AIOps Certifications - CSA – ServiceNow Certified System Administrator - ITIL 4 Foundation (Deseables) - CIS – ITSM (Deseables) - Micro-Certification: Predictive Intelligence (Deseables) Benefits - Contrato estable a largo plazo, con amplias oportunidades de crecimiento profesional. - Seguro médico privado para tu tranquilidad y la de tu familia. - Programas continuos de capacitación, mentoría y aprendizaje, para mantenerte actualizado/a en las últimas tecnologías y metodologías. - Acceso gratuito a recursos de formación en inteligencia artificial y herramientas de IA de última generación para potenciar tu trabajo diario. - Política flexible de tiempo libre remunerado (PTO), además de los días festivos pagos. - Participación en proyectos de software desafiantes y de clase mundial para clientes en Estados Unidos y Latinoamérica. - Colaboración con algunos de los ingenieros de software más talentosos de la región, en un entorno diverso, inclusivo y colaborativo.

• Engage as a lead technical resource on projects with our team to develop and implement experience solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features

Role Description The Senior Product Owner on the GTE team is responsible for maintaining the product backlog. Must have ServiceNow platform and Integrated Risk Management (IRM) knowledge that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed. - Partners with the Product Manager to understand priorities and features; ensures the team’s backlog aligns to the roadmap. - Ensures that user stories are clear and concise with well-defined acceptance criteria and collaborates with stakeholders and scrum team to ensure stories are in a ready state. - Owns the backlog of user stories including user story creation, refinement, and prioritization. - Attends and actively participates in all team Agile ceremonies. - Stakeholder management; accountable for scope trade-offs and timeline impacts. - Handles Stakeholder management; interacting with 8-10 stakeholders with varied levels of technical knowledge. - Demonstrates working knowledge of the technical environment of ServiceNow. - Responsible for accepting User Stories as meeting acceptance criteria during every sprint. - Performs acceptance testing at story level and feature level. - Writes UAT test scripts. - Assists in release planning and supporting processes. - Embraces Agile principles and applies a Lean Agile mindset. - Ensures team risks and dependencies are identified and managed. - Demonstrates critical thinking skills like analytical, problem solving, open-mindedness, and creativity. - Responsible for following team process and leveraging tools such as Jira, ServiceNow, and Confluence. - This role can be Fully Remote, aligned to EST working hours required, work within a distributed team environment. Qualifications - 5-8+ years of experience as Product Owner. - Bachelor’s degree or similar work experience. - Demonstrated knowledge and application of Agile principles and frameworks, Scrum or Kanban teams. - Working knowledge of the technical environment of ServiceNow Integrated Risk Management. - Communication and interpersonal skills; both verbal and written. - Demonstrated stakeholder management skills. - Ability to support a collaborative environment with scrum team and wide stakeholder group. - Critical thinking skills like analytical, problem solving, and open-minded curiosity. - Experience with product backlog management tools; Jira Cloud preferred. Requirements - Strong communication and interpersonal skills. - Demonstrate a growth mindset with a focus on stakeholder management and Product knowledge. - Must have a strong sense of ownership to proactively identify opportunities for improvement and take initiative to act on them. Benefits - Associate discount. - 401(k) match. - Medical/dental/vision. - HSA; health care FSA. - Life insurance. - Short/long-term disability. - Paid holidays/vacation/sick/bereavement/parental leave. - EAP; incentive programs for management. - Auto/home insurance discounts. - Tuition reimbursement; scholarship program. - Adoption/surrogacy assistance. - Smoking cessation; child care/cell phone discounts. - Pet/legal insurance; credit union; referral bonuses.

• Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security. • Lead and mentor a team of ServiceNow developers and analysts. • Develop and implement a ServiceNow roadmap that aligns with IT and business strategies. • Champion a user-centric approach, gathering feedback and analyzing user needs. • Lead ServiceNow projects from requirements gathering to implementation.