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Incident Problem Manager
Location
United States
Posted
103 days ago
Salary
0
Seniority
Senior
Job Description
Incident Problem Manager
Nuvei
• Serves as primary point of contact for all major incidents across multiple core production systems (take part in a 24/7 on-call rotation). • Leads incident response, bridge calls, and escalations to ensure restoration of service to a normal state as quickly as possible. • Interface and collaborate with Engineering, Dev and Product teams. • Provide real-time internal & external communications to leadership and stakeholders related to major incidents. • Log incidents to maintain accurate documentation and KPIs. • Conduct post-incident root cause analysis and drive long term solutions to prevent recurrence of incidents. • Support the Change Control or other ITSM processes.
Job Requirements
- Bachelor’s degree in IT, Computer Science, or a related field (or 5+ years equivalent experience).
- Extensive experience in managing incidents in the Payment industry.
- Excellent problem-solving skills.
- Strong understanding of ITIL framework and service management best practices.
- Excellent communication and interpersonal skills.
- Organized and capable of multi-tasking.
- Proven ability to work under pressure in a dynamic environment.
- Experience with monitoring and analytical tools such as Dynatrace, DataDog, Grafana, Splunk – advantage.
- ITIL v3/v4 certification or other relevant ITSM certifications – advantage.
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