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Nuvei

Payments that accelerate your business

Incident Problem Manager

ManagerManagerOtherRemoteSeniorTeam 1,001-5,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

103 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishGrafanaITSMSplunk

Job Description

Incident Problem Manager

Nuvei

• Serves as primary point of contact for all major incidents across multiple core production systems (take part in a 24/7 on-call rotation). • Leads incident response, bridge calls, and escalations to ensure restoration of service to a normal state as quickly as possible. • Interface and collaborate with Engineering, Dev and Product teams. • Provide real-time internal & external communications to leadership and stakeholders related to major incidents. • Log incidents to maintain accurate documentation and KPIs. • Conduct post-incident root cause analysis and drive long term solutions to prevent recurrence of incidents. • Support the Change Control or other ITSM processes.

Job Requirements

  • Bachelor’s degree in IT, Computer Science, or a related field (or 5+ years equivalent experience).
  • Extensive experience in managing incidents in the Payment industry.
  • Excellent problem-solving skills.
  • Strong understanding of ITIL framework and service management best practices.
  • Excellent communication and interpersonal skills.
  • Organized and capable of multi-tasking.
  • Proven ability to work under pressure in a dynamic environment.
  • Experience with monitoring and analytical tools such as Dynatrace, DataDog, Grafana, Splunk – advantage.
  • ITIL v3/v4 certification or other relevant ITSM certifications – advantage.

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